Confidential
Page 14
4/23/2008
Code
Terminal Display
Explanation
Action To Be Taken
TI
TRAN CANCELLED
OPERATOR
TIMEOUT
A request has timed out.
Retry
TK
TRAN DECLINED
NO MANUAL CARD
A card has been manually entered
when the Bank does not permit this.
Seek another form of tender from the
customer.
TL
TRAN DECLINED
SIGNATURE ERROR
The operator has pressed the
[NO]
key in response to a "SIGNATURE
REQD" prompt.
Seek another form of tender from the
customer.
TM
TRAN CANCELLED
BY OPERATOR
The operator has cancelled the
transaction when a PIN or Account
retry prompt is being displayed to the
customer.
Retry transaction or seek another form
of tender.
TP
TRAN CANCELLED
OFFLINE ERROR
The Terminal has stored the
maximum number of transactions.
The Terminal will upload the
transactions as soon as the host is
available.
(Off-line Terminal only)
Save sale & move to other terminal.
Periodically attempt online transactions
PRE-SETTLMENTS to clear the
offline transactions.
TQ
TRAN CANCELLED
CARD EXPIRED
Expiry date failed in batch. The
expiry date was less or equal to the
date held in the Terminal.
Check the expiry date printed on the
receipt.
TR
TRAN CANCELLED
OVER FLOOR LIMIT
Transaction is over the floor limit.
(Off-line Terminal only)
Fill out a manual voucher. Obtain
Authority Number for any manual
voucher over the customer‟s card limit.
TT
TRAN CANCELLED
OFFLINE ERROR
SAF transaction not allowed as the
CPAT rejects it.
Retry with another card.
TU
TRAN CANCELLED
SAF PENDING
A config command has been rejected
as there is a SAF pending to be
cleared
Do not reconfigure until all SAF
transactions have been cleared.
TV
TRAN CANCELLED
REVSL PENDING
A config command has been rejected
as there is a reversal pending to be
cleared
Do not reconfigure until the reversal
has been cleared.
TX
TRAN CANCELLED
CANNOT PROCESS
The terminal is unable to complete
the transaction as there are
transactions stored in the batch which
must be finalized with the host
Periodically attempt Pre-Settlement‟s
to clear the batch.
Verify communication parameters.
Verify network status.
TY
TRAN CANCELLED
CARD REJECTED
The card has been rejected by the
CPAT
Try another card
TZ
TRAN CANCELLED
ACCOUNT ERROR
The account that was selected is not
allowed for this transaction
Try another account.
Z0
TRAN CANCELLED
MODEM ERROR
An error has occurred with the
terminals modem
Retry transaction.
Confirm the terminal communication
parameters.
Replace terminal.
Z1
TRAN CANCELLED
NO DIAL TONE
The modem has failed to find a dial
tone on the attached phone line
Check phone line connection. Check
the PABX settings.
Z2
TRAN CANCELLED
NO ANSWER
The number being dialled by the
terminal is not answering.
Check the PABX and Phone
number settings.
Check the phone line connection
Z3
TRAN CANCELLED
LINE BUSY
The number dialled by the terminal
in engaged
Check the Phone number
settings.
