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If you still cannot detect the MAC address of the device, call our Technical Support Help line.
Connecting to a WAN or different subnet mask
If you are connecting this device to a remote subnet which is different from the Net2 software PC, the
standard detect mechanism cannot work across the network routers between them. The IP address,
along with the correct subnet mask and gateway for the remote subnet have to be set. Either do this on
the local subnet with the existing Net2 PC, or use a PC on the remote subnet once the device is installed.
The PC that has the Net2 server installed must be able to access the IP address range on the WAN/
remote site. This may require the routers and gateways to be configured between the networks. Again,
this would be done by the Network administrator of that site. Make sure the ports listed above are open
on all intermediate routers.
Once installed, create a record with the
;
Add button (if none was created during initial set up) and you
should then be able to detect its MAC by entering the IP address in the Configuration screen Ping box.
Naming TCP/IP Ethernet interfaces
The rename button can be used to give an interface a meaningful name in the system. This can be
especially useful when more than one interface is used. The name will appear in the doors screen within
Net2 showing which ACU's are connected to which data line, helping in any future fault finding process.
TCP/IP Loopback test
The following test should be run if there are problems setting up the IP configuration of the interface.
This test sends data to the device and checks this against the data it receives back. This confirms that
the network is working correctly.
The Net2 server program must be shut down during this test.
Remove any wires from the RS485 data line connector and create a hardwired data loop as follows.
Connect the Orange to White/Green and Green to White/Orange. To run the test, go to Net2 Server
Config Utility/TCP/IP Nodes/Advanced and click on Loopback test. If the test fails, connect the unit
directly to the PC with an RJ45 patch cable and test it again. Should this still fail, please call Technical
Support for further advice.
If the MAC address does not appear when you click
;
Detect, ensure that the following ports are open on
all devices between this unit and the Net2 PC:-
9999
TCP
10001
TCP
30718
UDP
