Paxar 9416 Equipment Manual Download Page 39

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Troubleshooting

5-1

T R O U B L E S H O O T I N G

Problem Action

Indicator light is off

when the printer is

turned on.

Check the power connections

from the power supply to the

printer and wall outlet. See

"Connecting the Printer’s Power

Supply” in Chapter 1 for more

information.
Check the cable connections

from the keypad to the printer.

See “Connecting the

Communication Cable” in

Chapter 2 for more information.
Make sure the labels are loaded

correctly and that they are the

Paxar/Monarch labels

recommended for this

application. See “Loading

Labels” in Chapter 1 for more

information.
Clean the printhead. See

"Cleaning the Printhead" in

Chapter 4 for more information.

Indicator light is

GREEN, but the

printer will not print.

Make sure the cover is closed.

Indicator light is RED. Out of labels or the cover is

open.
Load labels. See "Loading

Labels” in Chapter 1 for more

information.
Make sure the cover is closed

until it latches, then press the

FEED

button.

Summary of Contents for 9416

Page 2: ...s equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense CANADIAN D O C WARNING This di...

Page 3: ...e Keypad s Power Supply 2 1 Connecting the Communication Cable 2 3 About the Keypad 2 4 Setting up the FreshMarx System 2 5 Setting the Date and Time 2 5 Processing the Product 2 7 Printing a Use First Label 2 8 Using the Stop Printing Function 2 8 Future Upgrades 2 8 Using the Update Utility 3 1 Before You Begin 3 2 Editing the Overlay 3 3 Changing a Key s Color 3 6 Defining Custom Colors 3 8 Del...

Page 4: ...ii Table of Contents Care and Maintenance 4 1 Clearing Label Jams 4 1 Cleaning the Printhead 4 2 Cleaning the Platen Roller and Printer 4 2 Troubleshooting 5 1 Template Sample A 1 ...

Page 5: ...oading labels calibrating the supply checking the die cut sensor To use the keypad see Chapter 2 Using the Keypad for more information Unpacking the FreshMarx System After you unpack the system you should have the following 9416 Printer and power supply power strip communications cable keypad and AC adapter software kit For missing items service technical assistance or ordering labels please call ...

Page 6: ...t of the printer Note Never operate the printer resting on its side or upside down 2 Turn off the printer Press the power switch on the back of the printer to the off O position 3 Place the power supply in a suitable location preferably on a table near an electrical outlet 4 Plug the three hole end of the AC adapter cable into the three pronged outlet in the printer s power supply Caution The prin...

Page 7: ...le into the socket at the back of the printer 6 Plug the three pronged end of the AC adapter cord into a grounded electrical outlet WARNING The printer and power supply should never be operated in a location where either one can get wet Personal injury could result ...

Page 8: ...ING GREEN Printer is paused Press the FEED button to resume printing FLASHING RED Printer error condition See Chapter 5 Troubleshooting for error conditions and solutions ORANGE The printer is detecting the labels No light Printer is off Make sure the power supply is connected properly See Connecting the Power Supply earlier in this chapter Indicator Light Feed Button ...

Page 9: ...r when reloading the labels You may lose your data The printer resumes printing when reloaded 1 Remove and discard the tape or wrapping from a new roll of labels 2 Press the cover release levers located on both sides of the printer towards the front of the printer to release the cover 3 Lift open the cover ...

Page 10: ...e inside of the printer 5 Slide a roll of labels onto the supply holder Note If the core diameter on your roll of labels is 1 inch in diameter remove the 1 5 inch supply core adapters from the supply holder guides 6 Slide the supply holder guide back onto the end of the supply holder Supply Holder Guides Supply Holder 1 5 Supply Core Adapter ...

Page 11: ...mount Important Information Make sure the plastic line attaching the supply holder to the printer is tucked down out of the way of the supply holder and supply holder guides Otherwise the plastic line may wrap around the supply holder or get caught on the supply holder guides Supply Roll Mount ...

Page 12: ...ng Started 8 Adjust the supply guides to their widest position by turning the dial 9 Feed the labels printing side up under the supply guides and over the platen roller Supply Guides Platen Roller Supply Guides ...

Page 13: ...hey barely touch the edges of the label backing paper 12 Close the cover until it locks in place 13 Press the FEED button The indicator light should be GREEN 14 Calibrate the supply if printing stops and the indicator light turns RED or the labels do not properly advance See Calibrating the Supply for more information ...

Page 14: ...o resume normal printing turn off the printer wait two seconds then turn it back on again If the supply does not calibrate make sure the die cut sensor has not been accidentally moved Checking the Die Cut Sensor After loading supplies make sure you did not accidentally move the die cut sensor The die cut sensor senses and calibrates the supply For your supplies make sure the middle of the square l...

Page 15: ... the settings would require a service call Connecting the Keyp ad s Power Supply To connect the power supply to the keypad 1 Place the keypad on a table or shelf Note The keypad should not be operated in a location that has room temperatures above 158 F or below 4 F for extended periods of time This could permanently damage the display 2 Place the keypad s power supply in a suitable location prefe...

Page 16: ...e Keypad 4 Plug the power supply cable with the L shaped end into the socket on the right side of the keypad 5 Plug the three pronged end of the AC adapter cord into a grounded electrical outlet L shaped Connector ...

Page 17: ...mmunication Cable To connect the serial cable from the printer to the keypad 1 Turn off the printer and the keypad before connecting the cable 2 Connect the serial cable to the 9 pin serial port on the back of the printer 9 pin Serial Port ...

Page 18: ...nd side of the keypad About the Keypad Use the FreshMarx application to date label food items The button descriptions colors and layout can be changed for each application See Chapter 3 Using the Update Utility for more information Note Chapter 3 is only for Supervisors or System Administrators Serial Port ...

Page 19: ...o print a label Setting the Date and Time To set the Date 1 Press the FreshMarx button three times SELECT DATE OR TIME 2 Press the number 1 button The display shows the current date setting If this is correct press the FreshMarx button to return to the Main Display To change the setting use the numeric buttons Press 1 to change the month Press 2 to change the day Press 3 to add a year Press 4 to s...

Page 20: ...he display shows the current time setting If this is correct press the FreshMarx button to return to the Main Display To change the setting use the numeric buttons press 1 to change the hours press 2 to change the minutes press 3 to change AM PM 3 Press the FreshMarx button to save the changes and to return to the Main Display ...

Page 21: ... keypad allow you to enter the quantity of labels to be printed To print one label at a time 1 Press any product button once PRINTING A label prints for the product you selected To print multiple labels 1 Press the numeric buttons to enter a quantity QTY X SELECT PRODUCT X represents the quantity you entered 2 Press a product button PRINTING The labels print for the product you selected ...

Page 22: ...ion If you press the wrong number of labels to be printed or the wrong product button 1 Press the Stop Printing button on the keypad upper right to cancel printing If the Printer was in the process of printing a label it will finish and go to the ready position Note You must be at the Main Display for this function to work Future Upgrades Updates will be provided by Supervisors To use the Update U...

Page 23: ...L I T Y The FreshMarx Update Utility allows you to edit the keypad s overlay change a key s description change a key s color delete a key print the new overlay send the updated data to the keypad Note This chapter is only for Supervisors or System Administrators 3 ...

Page 24: ... CD into the CD ROM drive on your PC Follow the instructions on the screen to complete the installation 2 Start the Update Utility The Main screen appears At the bottom left hand corner there is a status bar which displays the Utility s current status 3 Decide what you want to do next To edit the overlay change a key s color or description see Editing the Overlay for more information To update the...

Page 25: ...appears a key s color or text description 1 From the Main screen click Edit Overlay The Overlay Edit screen appears 2 To change a key s text click the key to change The Edit Overlay Key Data screen appears 3 Click in the box and enter the new key data Click here and enter new key data ...

Page 26: ... the box is checked next to Print Time on Label If not make sure the box is not checked next to Print Time on Label A sample label displays while you make changes 7 Click Done when finished editing the label You return to the previous screen Edit Overlay Key Data Or click Cancel to cancel these changes and return to the previous screen Edit Overlay Key Data 8 Click Done when finished editing the l...

Page 27: ...return to the Main screen you are prompted 10 Click OK to continue 11 If you made changes print the new overlay see Printing the Overlay for more information update the keypad s software application see Updating the Keypad for more information ...

Page 28: ...olor you want for the selected key If you want to define a custom color click Define Custom Colors See Defining Custom Colors for more information 5 Click OK when finished picking a color for the selected key You return to the previous screen Edit Overlay Key Data Or click Cancel to cancel these changes and return to the previous screen Edit Overlay Key Data 6 Click Done when finished editing the ...

Page 29: ...n screen Whenever you return to the Main screen you are prompted 8 Click OK to continue 9 If you made changes print the new overlay see Printing the Overlay for more information update the keypad s software application see Updating the Keypad for more information ...

Page 30: ... Hue Sat Lum Red Green and Blue if necessary The color changes based on each value you change 6 Click Add to Custom Colors 7 Click the color you just added to the custom colors palette 8 Click OK when finished defining a custom color for the selected key You return to the previous screen Edit Overlay Key Data Or click Cancel to cancel these changes and return to the previous screen Edit Overlay Ke...

Page 31: ...ormation update the keypad s software application see Updating the Keypad for more information Deleting a Key Check with your System Administrator before removing any key from the database You can delete a key from either the Edit Overlay Key Data or Edit Label Data screen When you delete a key the key s information is removed from the database the key appears as a black box on the overlay ...

Page 32: ...lay a black box in place of this key on the overlay 4 Click Cancel to return to the previous screen and keep the key in the database 5 Click Done to return to the previous screen 6 Click Done to return to the Main screen Whenever you return to the Main screen you are prompted 7 Click OK to continue 8 If you made changes print the new overlay see Printing the Overlay for more information update the...

Page 33: ... may appear differently based on your Operating System and printer 3 Select the printer 4 Make any changes to the number of copies Layout and Paper Quality if necessary 5 Click Print to print the overlay 6 Click Done to return to the Main screen If the overlay prints wrong the printer properties can be changed Click Properties from the print screen to set up the printer Refer to the documentation ...

Page 34: ...After the changes are made to the key and label data send the updated data to the keypad terminal so the changes appear on any future labels printed Note Make sure the printer is connected to the computer Make sure the computer s serial communication values match those at the keypad See Communication Settings for more information ...

Page 35: ...ds them to the Com Port list box To display the communication settings 1 From the Main screen click Setup Com Port You see 2 Enter the password 5675 and click OK The Communications Settings screen appears The default settings match the settings of the keypad 3 Make any changes and click OK when finished You return to the Main screen ...

Page 36: ...tility begins sending the application and data files to the keypad Do not click Cancel while updating the keypad data and or formatting could be lost 4 When you see Update Complete Please unplug terminal power and connect printer cable the update is complete Click OK 5 Unplug the keypad s null modem cable from the computer and reconnect the serial cable to the printer Unplug the terminal s power c...

Page 37: ...lease levers towards the front of the printer to release the cover 3 Lift open the cover 4 If necessary remove any previously loaded labels Lift up the supply holder and remove one of the supply holder guides 5 Slide the labels off the supply holder 6 Remove the jammed labels Caution Do not use sharp or pointed objects to remove labels or damage to the printhead may occur 7 Reload the labels See L...

Page 38: ...ase the cover 3 Lift open the cover 4 Moisten a cotton swab with isopropyl alcohol 5 Rub the cotton swab across the printhead to remove any build up 6 Allow the printhead to dry for one minute before you close the cover and resume printing Cleaning the Platen Roller and Printer Moisten a cotton swab with isopropyl alcohol and run the cotton swab across the platen roller Turn the platen roller with...

Page 39: ...e in Chapter 2 for more information Make sure the labels are loaded correctly and that they are the Paxar Monarch labels recommended for this application See Loading Labels in Chapter 1 for more information Clean the printhead See Cleaning the Printhead in Chapter 4 for more information Indicator light is GREEN but the printer will not print Make sure the cover is closed Indicator light is RED Out...

Page 40: ... and prints the test labels 5 To resume normal printing turn off the printer wait two seconds then turn it back on Load different labels See Loading Labels in Chapter 1 for more information Printing stops and indicator light turns RED Or the printer does not advance from one label to the next correctly Clear a label jam See Clearing Label Jams in Chapter 4 for more information Make sure the die cu...

Page 41: ...recommended for this application See Loading Labels in Chapter 1 for more information Make sure the labels are loaded correctly and that they are the Paxar Monarch labels recommended for this application See Loading Labels in Chapter 1 for more information Make sure the cover is closed completely Clean the printhead See Cleaning the Printhead in Chapter 4 for more information Printing is faded or ...

Page 42: ...e the die cut sensor is in the correct position was not accidentally moved while loading supplies See Checking the Die Cut Sensor in Chapter 1 for more information The keypad displays an error To clear an error displayed on the keypad turn off the printer s power switch wait two seconds then turn on the printer ...

Page 43: ...les for shelf life The keypad has 60 keys that can be programmed It is not necessary to use all 60 keys or choose a background color Background colors are normally used to separate families of food items for Salad Dressings Breads Meats and Cheeses See Chapter 3 Editing the Overlay for information on changing the overlay A ...

Page 44: ...24 Hours MOZZERELLA 72 Hours FRUIT CUP 24 Hours PROVOLONE 72 Hours THAWED BERRIES 24 Hours JACK 72 Hours YOGURT 24 Hours BLUE 72 Hours JELLO CUP 24 Hours PARMESAN 72 Hours COFFEE CAKE 24 Hours Dressings Breads Item Shelf Life Item Shelf Life CAESAR 48 Hours FAJITA SHELLS 48 Hours ITALIAN 48 Hours WHOLE WHEAT BUNS 48 Hours CATALINA 48 Hours BAGELS 48 Hours HOUSE 48 Hours MUFFINS 48 Hours BLUE CHEES...

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Page 48: ...Visit www paxar com for sales service supplies information and telephone numbers for our International locations TOLL FREE 1 800 363 7525 In Canada 1 800 543 6650 In the U S A ...

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