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PAXSTORE Customer Support

PAXSTORE-

[email protected]

(877) 859-0099

www.pax.us

20180917 v1.00

USER MANUAL V1.0

6.5

Debit Transactions

This section details retail debit card transaction types.

Debit Sale

Debit card sales immediately withdraw funds from the cardholder’s bank account. A debit card sale
must be completed by the customer in person. Manually entered debit transactions are not allowed.

The merchant initiates a debit SALE transaction using the S920 terminal.

Summary of Contents for S920

Page 1: ...navi PAXSTORE Customer Support PAXSTORE support pax us 877 859 0099 www pax us 20180917 v1 00 USER MANUAL V1 0 S920 Retail User Manual Date 2018 09 17 Version 1 00 ...

Page 2: ...PAXSTORE Customer Support PAXSTORE support pax us 877 859 0099 www pax us 20180917 v1 00 USER MANUAL V1 0 THIS PAGE INTENTIONALLY LEFT BLANK ...

Page 3: ...ly permitted in your license agreement for these Programs no part of these Programs may be reproduced or transmitted in any form or by any means electronic or mechanical for any purpose Security Notice No part of this publication may be copied distributed stored in a retrieval system translated into any human or computer language transmitted in any form or by any means without the prior written co...

Page 4: ...STORE Customer Support PAXSTORE support pax us 877 859 0099 www pax us 20180917 v1 00 USER MANUAL V1 0 Revision History Date Version By Description 20180917 V1 00 00 Shoap Technical Services Original Release ...

Page 5: ...2 ACCESSING MENU OPTIONS AFTER DOWNLOADING AN APPLICATION 6 4 RETAIL ENVIRONMENT MANUAL SETTINGS 7 4 1 MAIN MENU OPTIONS 7 4 2 SYSTEM CONFIGURATION 8 System Setting 9 Media 13 Wireless 16 WiFi 18 XCB Service 28 Reset Configuration 28 Remote Load 29 Save Log 29 Power Saving 30 Auto U Disk Load 32 4 3 MODULE TEST 33 Card Readers 34 Communication 35 User Interface 36 Battery 36 App List 37 4 4 U DISK...

Page 6: ...uth 68 Credit PostAuth 73 Credit Void 78 Credit Balance Inquiry 85 Credit Tokenize 87 6 5 DEBIT TRANSACTIONS 90 Debit Sale 90 Debit Return 95 Debit Balance Inquiry 100 Debit Void 103 6 6 ELECTRONIC BENEFITS TRANSFER EBT TRANSACTIONS 106 EBT Sale 106 EBT Return 111 EBT Withdrawal 115 EBT Balance Inquiry 119 EBT Void 123 6 7 GIFT TRANSACTION 126 Gift Sale 126 Gift Return 129 Gift Add Value 131 Gift ...

Page 7: ...iii USER MANUAL V1 0 20180917 v1 00 PAXSTORE Customer Support PAXSTORE support pax us 877 859 0099 www pax us APPENDIX B ERROR CODES 152 ...

Page 8: ......

Page 9: ...Name Description AID Application Identifier AVS Address Verification System BSSID Basic Service Set Identifier access point s MAC address CAPK Certification Authority Public Key CID Card Identification Number CVC Card Verification Code CVV Card Verification Value EBT Electronic Benefit Transfer ESSID Extended Basic Service Set Identifier consists of all the BSSs in the network interchangeable with...

Page 10: ...ovides a brief description of the keys on the S920 keypad Name Description Number Keys 0 9 Number Keys Enter any numeric value or press twice to enter alphabetic characters ALPHA Press this to switch between alpha and numeric key entry ENTER Complete and submit the current entry CANCEL Cancels the current transaction or backs out one menu level Holding the CANCEL key turns the terminal on and off ...

Page 11: ...s to configure itself online and then displays the Idle Screen The idle screen also displays after performing transactions and functions It can be customized and may look different than what is shown below 2 3 Status Indicators The status indicators located at the top of the terminal screen provide a visual indication of various terminal activities The icons change color from gray to blue when tha...

Page 12: ... activates when a card is successfully swiped Stays active while a chip card is inserted Wireless connection Wi Fi connection is in use and displays the signal strength Battery status Displays the level remaining for the internal battery or indicates the battery is charging Scroll up available Indicates additional content available above the screen currently viewed Scroll down available Indicates ...

Page 13: ...outlet Plug the other end of the AC Adapter cable into the terminal s power cable connection 3 1 Loading an Application As already stated this manual is built around BroadPOS applications built for the following environment Retail Custom applications or modifications made in BroadPOS impact the screens and options displayed in this manual Quite often the only steps you need to take to download an ...

Page 14: ... application you may need to access the menu options NOTE To avoid potential issues changes to the terminal should be managed through the application in BroadPOS not in the terminal To access the menu options 1 Restart the terminal 2 At the Self Test screen press the number 2 key 3 The Main Menu displays Navigate through the options and make changes as needed NOTE System Config requires that you i...

Page 15: ...s System Config Use the System Config option to set the terminal configuration System Setting Media Wireless WiFi XCB Service Reset Config Remote Load Save Log Power Saving and Auto U Disk Load Module Test Use the Module Test option to detect the functions of the card reader communication module user interface battery status and application U Disk Load Use the U Disk Load option to download files ...

Page 16: ...erminal brightness and volume and enable or disable the keytone or key backlight Wireless Use the Wireless option to set the mobile wireless options Wi Fi Use the Wi Fi Info option to set the internet wireless options XCB Service Use the XCB Service option to manage the XCB client Reset Config Use the Reset Config option to restore all system parameters to the default values Remote Load Use the Re...

Page 17: ...r Support PAXSTORE support pax us 877 859 0099 www pax us 20180917 v1 00 System Setting Select the System Setting option to view the following options Date Time Language UI Layout Password Date Time Set the date and time for the terminal ...

Page 18: ...10 PAXSTORE Customer Support PAXSTORE support pax us 877 859 0099 www pax us 20180917 v1 00 USER MANUAL V1 0 4 2 1 1 1 Date Set the terminal date 4 2 1 1 2 Time Set the terminal time ...

Page 19: ... PAXSTORE support pax us 877 859 0099 www pax us 20180917 v1 00 System Language Set the language for the terminal The asterisk indicates the current setting UI Layout Set the color scheme for the terminal The asterisk indicates the current setting ...

Page 20: ...pax us 877 859 0099 www pax us 20180917 v1 00 USER MANUAL V1 0 Password Set the Main Menu password Enter the current case sensitive password then a new case sensitive password Re enter the new password If the passwords match the password is changed ...

Page 21: ...Support PAXSTORE support pax us 877 859 0099 www pax us 20180917 v1 00 Media Select the Media option to view the following options Brightness Keytone Volume Key Backlight Brightness Set the brightness of the terminal screen Max value is 10 ...

Page 22: ...port pax us 877 859 0099 www pax us 20180917 v1 00 USER MANUAL V1 0 Keytone Enable or disable if the terminal beeps after a key is pressed The asterisk indicates the current setting Volume Set the volume of the terminal keytone Max value is 10 ...

Page 23: ...L V1 0 PAXSTORE Customer Support PAXSTORE support pax us 877 859 0099 www pax us 20180917 v1 00 Key Backlight Enable or disable if the terminal keys light up after pressed The asterisk indicates the current setting ...

Page 24: ... us 877 859 0099 www pax us 20180917 v1 00 USER MANUAL V1 0 Wireless Select the Wireless option to view the following options Switch APN SIM Card Pwd Switch Enable or disable the GPRS module After enabling it the mobile wireless signal strength shows ...

Page 25: ...ER MANUAL V1 0 PAXSTORE Customer Support PAXSTORE support pax us 877 859 0099 www pax us 20180917 v1 00 APN Enter the APN APN username and APN password This setting takes effect after rebooting the terminal ...

Page 26: ...port PAXSTORE support pax us 877 859 0099 www pax us 20180917 v1 00 USER MANUAL V1 0 SIM Card Password Set the password for the SIM card WiFi Select the WiFi option to view the following options AutoSet Manual Set Auto Connect ...

Page 27: ...lecting the AutoSet option has the terminal automatically start scanning the area for discoverable WiFi signals After selecting the SSID enter the network password If the password is accepted the terminal connects to the network and prompts for the IP type Select if the IP changes DCHP or always remains the same Static ...

Page 28: ... PAXSTORE Customer Support PAXSTORE support pax us 877 859 0099 www pax us 20180917 v1 00 USER MANUAL V1 0 If DCHP is selected the terminal acquires the IP address The terminal displays the IP information ...

Page 29: ...us 877 859 0099 www pax us 20180917 v1 00 If Static is selected enter the IP address netmask address gateway address and DNS server address The input format is XXX XXX XXX XXX The terminal displays the IP information Press the red CANCEL key to start exiting the menus ...

Page 30: ...22 PAXSTORE Customer Support PAXSTORE support pax us 877 859 0099 www pax us 20180917 v1 00 USER MANUAL V1 0 ...

Page 31: ...99 www pax us 20180917 v1 00 Manual Set Selecting the Manual Set option requires all network information to be entered manually The format is alphanumeric Enter the ESSID If needed enter the specific BSSID Select the encryption type for the network and then the encryption protocol ...

Page 32: ...80917 v1 00 USER MANUAL V1 0 Enter the network password If the password is accepted the terminal connects to the network Select if the IP changes DCHP or always remains the same Static If DCHP is selected the terminal acquires the IP address The terminal displays the IP information ...

Page 33: ...us 877 859 0099 www pax us 20180917 v1 00 If Static is selected enter the IP address netmask address gateway address and DNS server address The input format is XXX XXX XXX XXX The terminal displays the IP information Press the red CANCEL key to start exiting the menus ...

Page 34: ...26 PAXSTORE Customer Support PAXSTORE support pax us 877 859 0099 www pax us 20180917 v1 00 USER MANUAL V1 0 ...

Page 35: ...MANUAL V1 0 PAXSTORE Customer Support PAXSTORE support pax us 877 859 0099 www pax us 20180917 v1 00 Auto Connect Enable or disable having the terminal automatically connecting to the WiFi network when in range ...

Page 36: ... V1 0 XCB Service Enable or disable the XCB client To turn on select to connect to the client using USB or Network The asterisk indicates the current setting If the service is closed no asterisk is displayed Reset Configuration Select the Reset Config option to return the terminal to its default settings ...

Page 37: ...ote Load Select the Remote Load option to remotely reload the terminal from BroadPOS with a new application using the mobile network or wireless network or view the current application version Save Log Enable or disable having the terminal save logs from the LogCat tool The asterisk indicates the current setting ...

Page 38: ... us 877 859 0099 www pax us 20180917 v1 00 USER MANUAL V1 0 Power Saving Select the Power Saving option to view the following options Screen Saver Sleep Time Sleep Delay Screen Saver Set the period of inactivity to wait before the terminal screen dims ...

Page 39: ...rt PAXSTORE support pax us 877 859 0099 www pax us 20180917 v1 00 Sleep Time Set the period of inactivity to wait before the terminal screen goes directly to sleep Sleep Delay Set the period of inactivity to wait before entering the sleep state ...

Page 40: ...TORE support pax us 877 859 0099 www pax us 20180917 v1 00 USER MANUAL V1 0 Auto U Disk Load Enable or disable having the terminal automatically download files from an inserted USB flash drive The asterisk indicates the current setting ...

Page 41: ...AXSTORE Customer Support PAXSTORE support pax us 877 859 0099 www pax us 20180917 v1 00 4 3 Module Test Select the Module Test option to view the following options Card Readers Communication User Interface Battery App List ...

Page 42: ...ders Set the date and time for the terminal Magcard Reader Swipe the card to test the magnetic stripe reader The track information displays ICC Reader Insert the user card or SAM card also referred to as a SIM card to test the chip card reader If the card is already inserted the terminal detects the card automatically ...

Page 43: ...s 20180917 v1 00 RF Reader Tap the card to test the contactless card reader for the specified type of card Communication Test the wireless network detection Enter a wireless access point its username its password the destination IP and the amount of time to attempt connecting before timing out ...

Page 44: ...the colors of the LCD screen Touch Screen Draw on the screen to test the touch screen Press the yellow CLEAR key to erase the drawing Printer Tests the printer by printing the system information Keyboard Press a key to test the keyboard The pressed key displays onscreen Press the number 1 key to exit the test Speaker Plays a tone to test the speaker Battery Displays the current battery life ...

Page 45: ...PAXSTORE support pax us 877 859 0099 www pax us 20180917 v1 00 App List Displays the BIN and version for the current app 4 4 U Disk Load Select the U Disk Load option to install application parameters OS firmware and upgrades from a USB flash drive ...

Page 46: ... v1 00 USER MANUAL V1 0 4 5 Terminal Information Select the Terminal Info option to display the software and hardware information for the terminal A QR code displays that contains all the terminal information Press the green ENTER key to view the terminal information across ten screens ...

Page 47: ...39 USER MANUAL V1 0 PAXSTORE Customer Support PAXSTORE support pax us 877 859 0099 www pax us 20180917 v1 00 ...

Page 48: ... pax us 877 859 0099 www pax us 20180917 v1 00 USER MANUAL V1 0 4 6 System Report Select the System Report option and the three options display Selecting one of the options exports the related information for the application to the USB flash drive ...

Page 49: ...or locally The terminal should be preconfigured with the necessary keys upon arrival If a key injection is needed a remote key injection may be performed Before performing a remote key injection the terminal must contain the necessary developer authentication and encryption certificates and the terminal serial number must be registered in the RKI server Contact PAX customer support if the certific...

Page 50: ...42 PAXSTORE Customer Support PAXSTORE support pax us 877 859 0099 www pax us 20180917 v1 00 USER MANUAL V1 0 4 8 Security Information View the security information for the terminal across two screens ...

Page 51: ...urrent default report Batch Use to close the open batch at the host and trigger merchant funding Review Use to review total amounts for each card type and overall total Find Use to locate a specific transaction using the last four digits of the card number Counter Tip Use to print a dummy receipt to accept tips Reprint Use to print a new copy of a previous receipt Void Use to perform a void transa...

Page 52: ...d the current default report automatically prints Default report is the Condensed Report displaying the total count and total amount from the terminal for EDC type or card type 5 3 Batch Select the Batch option input the password and the following screen displays with the Batch Close option Batch Close closes the open batch at the host and triggers merchant funding ...

Page 53: ...ax us 20180917 v1 00 5 4 Review Select the Review option input the password and the following screen displays with a total of five options These options display the total dollar amount for each transaction type Selecting an option excluding TOTAL provides a transaction list for that option ...

Page 54: ...mpted input the last four digits of the card to find transaction s 5 6 Counter Tip Select the Counter Tip option and when prompted input the base amount subtotal for the sale transaction The terminal prints a dummy receipt for the customer to write the tip and total amounts A separate SALE transaction must be completed with the total sale amount base amount and tip amount ...

Page 55: ...ct the Reprint option and two options display Last Cust Rcpt Use to print a new copy of the last customer receipt in the batch Any Receipt Use to print the merchant or customer copy of a specific transaction Last Customer Receipt Select the Last Cust Receipt option to automatically print the most recent customer receipt copy ...

Page 56: ...elect the Any Receipt option and the following screen displays with a total of four options These options allow the merchant to select the payment type used to search for the receipt Selecting an option prompts for the transaction number After locating the transaction select to print the customer copy or the merchant copy ...

Page 57: ... following screen displays with a total of four options These options allow the merchant to select the payment type of the transaction to void After selecting the payment type enter the transaction number After locating the transaction press the green ENTER key to void it Confirm the void by pressing the green ENTER key or press the red CANCEL key to cancel the void ...

Page 58: ...ts as outlined in the RETURN sections See Section 6 4 3 on page 64 for Credit Return See Section 6 5 2 on page 95 for Debit Return See Section 6 6 2 on page 111 for EBT Return See Section 6 7 2 on page 129 for Gift Return 5 10 Tip Report Select the Tip Report option and the following screen displays with a total of four options These options allow the merchant to select the payment type ...

Page 59: ...the following screens display with a total of nine options Select the card types to use for the Tip Report Otherwise proceed to the next step Press the green ENTER key to override the current default report option or the red CANCEL key to keep the current default report the same The Tip Report prints automatically after pressing either key ...

Page 60: ...es each transaction type for the following types of tender Credit The ability for someone to obtain goods or services before payment based on trust that the payment will be made on a later date Debit An amount of money removed from an account for the payment of goods or services Electronic Benefit Transfer EBT Food Stamps An Electronic Benefits Transfer using a credit type card as a substitute for...

Page 61: ...e Phone Transaction 1 The merchant initiates the transaction using the S920 terminal and requests the credit card information from the cardholder When you manually input the card number and expiration date the terminal may prompt for Address Verification System AVS settings 2 The cardholder provides card number name on card expiration date CVS number and possibly AVS information to the merchant an...

Page 62: ...MANUAL V1 0 2 The merchant enters the card s expiration date 3 The merchant enters the card verification such as CVV2 or CVC2 and presses the green ENTER key This is commonly a 3 digit code located on the back of the card however for American Express this is a 4 digit code on the front of the card ...

Page 63: ...port PAXSTORE support pax us 877 859 0099 www pax us 20180917 v1 00 4 The merchant enters the address verification information and presses the green ENTER key 5 The terminal proceeds through the rest of the prompts for the specific transaction ...

Page 64: ...etail Credit Card Transactions This section details retail credit card transaction types Credit Sale Credit card sales allow the cardholder to charge an amount indicated by the merchant on credit 1 The merchant initiates a credit SALE transaction using the S920 terminal 2 The merchant enters the transaction amount ...

Page 65: ...STORE support pax us 877 859 0099 www pax us 20180917 v1 00 3 The cardholder inserts taps or swipes the card If necessary the merchant may manually enter the card number a Tapping the card processes the transaction and proceeds to printing the receipt ...

Page 66: ...requests the cardholder to provide a signature before printing the receipt The merchant may press the Cancel button to require a physical signature on the receipt instead c Swiping the card prompts the cardholder to provide a signature before printing the receipt The merchant may press the Cancel button to require a physical signature on the receipt instead d See Manually Inputting Card Number on ...

Page 67: ... 4 The terminal contacts the Host Processor for an approval and if it is approved prints the merchant copy of the receipt Then the terminal prompts the merchant to tear the receipt before printing the customer copy 5 If the cardholder inserted their card the terminal prompts the cardholder to remove the card ...

Page 68: ...ns to the Idle Screen Credit Forced When authorization has previously been obtained via an AUTH transaction or via Voice Authorization a FORCED sale must be performed to complete the transaction and receive payment A FORCED sale overrides any denial and allows the sale to go through 1 The merchant initiates a credit FORCED transaction using the S920 terminal ...

Page 69: ...E Customer Support PAXSTORE support pax us 877 859 0099 www pax us 20180917 v1 00 2 The merchant enters the transaction amount 3 The cardholder taps or swipes the card If necessary the merchant may manually enter the card number ...

Page 70: ...s the transaction and then requests the authorization code b Swiping the card prompts the cardholder to provide a signature before requesting the authorization code The merchant may press the Cancel button to require a physical signature on the receipt instead c See Manually Inputting Card Number on page 53 for the manual entry prompts ...

Page 71: ... merchant enters the authorization code received from the card issuer and presses the green ENTER key 5 The terminal contacts the Host Processor for an approval and if it is approved prints the merchant copy of the receipt Then the terminal prompts the merchant to tear the receipt before printing the customer copy ...

Page 72: ...pletes the terminal returns to the Idle Screen Credit Return A credit RETURN is the reversal of an approved and settled transaction A RETURN issues credit to the customer s credit card If the transaction has not already been settled a VOID should be processed 1 The merchant initiates a credit RETURN transaction using the S920 terminal ...

Page 73: ...stomer Support PAXSTORE support pax us 877 859 0099 www pax us 20180917 v1 00 2 The merchant enters the transaction amount 3 The cardholder inserts taps or swipes the card If necessary the merchant may manually enter the card number ...

Page 74: ...transaction and proceeds to printing the receipt b Inserting the card alerts the merchant and cardholder to leave the card in the terminal while processing Then the terminal requests the cardholder to provide a signature before printing the receipt The merchant may press the Cancel button to require a physical signature on the receipt instead ...

Page 75: ... receipt The merchant may press the Cancel button to require a physical signature on the receipt instead d See Manually Inputting Card Number on page 53 for the manual entry prompts 4 The terminal contacts the Host Processor for an approval and if it is approved prints the merchant copy of the receipt Then the terminal prompts the merchant to tear the receipt before printing the customer copy ...

Page 76: ...terminal returns to the Idle Screen Credit Auth An AUTH transaction card authorization pre authorization or preauth verifies an electronic transaction initiated with the credit card and holds that amount as unavailable until the merchant clears the transaction settlement or the transaction hold expires The AUTH transaction does NOT charge the credit card but reserves the requested amount and place...

Page 77: ...veling and needs to book a room several days in advance The cardholder calls the hotel and the hotel advises the cardholder to authorize a certain amount of money in advance to the hotel to book the room The cardholder provides their credit card information to the hotel and the hotel performs a credit pre auth using the S920 terminal 1 The merchant initiates a credit AUTH transaction using the S92...

Page 78: ... us 877 859 0099 www pax us 20180917 v1 00 USER MANUAL V1 0 3 The cardholder inserts taps or swipes the card If necessary the merchant may manually enter the card number a Tapping the card processes the transaction and proceeds to printing the receipt ...

Page 79: ...cardholder to leave the card in the terminal while processing before printing the receipt c Swiping the card prompts the cardholder to provide a signature before printing the receipt The merchant may press the Cancel button to require a physical signature on the receipt instead d See Manually Inputting Card Number on page 53 for the manual entry prompts ...

Page 80: ... 4 The terminal contacts the Host Processor for an approval and if it is approved prints the merchant copy of the receipt Then the terminal prompts the merchant to tear the receipt before printing the customer copy 5 If the cardholder inserted their card the terminal prompts the cardholder to remove the card ...

Page 81: ...ter the transaction completes the terminal returns to the Idle Screen Credit PostAuth When authorization has previously been obtained via an AUTH transaction a POSTAUTH can be performed to complete the transaction and receive payment 1 The merchant initiates a credit POSTAUTH transaction using the S920 terminal ...

Page 82: ... 2 The merchant enters the AUTH transaction number 3 The merchant presses the green ENTER key to confirm the transaction is correct Or the merchant may use the left and right arrow buttons to scroll through the available AUTH transactions Pressing the X button or red CANCEL key exits the POSTAUTH transaction ...

Page 83: ...amount to charge the card This amount may match the AUTH transaction amount or may differ depending on the business 5 The cardholder taps or swipes the card If necessary the merchant may manually enter the card number If the merchant attempts to use a different card from the original AUTH transaction an ACCOUNT MISMATCH error may occur ...

Page 84: ...ignature before printing the receipt The merchant may press the Cancel button to require a physical signature on the receipt instead b Swiping the card prompts the cardholder to provide a signature before printing the receipt The merchant may press the Cancel button to require a physical signature on the receipt instead c See Manually Inputting Card Number on page 53 for the manual entry prompts ...

Page 85: ...l contacts the Host Processor for an approval and if it is approved prints the merchant copy of the receipt Then the terminal prompts the merchant to tear the receipt before printing the customer copy After the transaction completes the terminal may display the approval code on screen or return directly to the Idle Screen ...

Page 86: ... settled or a RETURN processed in error However if the transaction has already been settled a RETURN must be processed The merchant may void a SALE RETURN AUTH or FORCED transaction A VOID does not remove the hold on the customer s open to buy The terminal uses the same VOID prompts except when performing a V AUTH 1 The merchant initiates a credit VOID transaction indicated by V in the menu using ...

Page 87: ...t enters the transaction number to void 3 The merchant presses the green ENTER key to confirm the transaction is correct Or the merchant may use the left and right arrow buttons to scroll through the available transactions in the specified transaction type Pressing the X button or red CANCEL key exits the VOID transaction ...

Page 88: ...rovide a signature to confirm the VOID before printing the receipt The merchant may press the Cancel button to require a physical signature on the receipt instead 5 The terminal nullifies the transaction in the batch and prints the merchant copy of the receipt Then the terminal prompts the merchant to tear the receipt before printing the customer copy ...

Page 89: ...ion completes the terminal returns to the Idle Screen Credit Void Auth An AUTH sale can be VOIDED if the transaction is in the current open batch A VOID AUTH does remove any hold on the customer s open to buy A POSTAUTH transaction cannot be voided 1 The merchant initiates a credit VOID AUTH transaction using the S920 terminal ...

Page 90: ...ant enters the transaction number for the AUTH transaction to void 3 The merchant presses the green ENTER key to confirm the transaction is correct Or the merchant may use the left and right arrow buttons to scroll through the available AUTH transactions Pressing the X button or red CANCEL key exits the VOID transaction ...

Page 91: ...t may manually enter the card number If the merchant attempts to use a different card from the original AUTH transaction an ACCOUNT MISMATCH error may occur a Tapping the card processes the transaction and requests the cardholder to provide a signature before printing the receipt The merchant may press the Cancel button to require a physical signature on the receipt instead ...

Page 92: ...rinting the receipt The merchant may press the Cancel button to require a physical signature on the receipt instead c See Manually Inputting Card Number on page 53 for the manual entry prompts 5 The terminal nullifies the transaction in the batch and prints the merchant copy of the receipt Then the terminal prompts the merchant to tear the receipt before printing the customer copy ...

Page 93: ...www pax us 20180917 v1 00 After the transaction completes the terminal returns to the Idle Screen Credit Balance Inquiry A balance inquiry checks if the customer s card has enough funds to cover the purchase 1 The merchant initiates a credit BALANCE transaction using the S920 terminal ...

Page 94: ...99 www pax us 20180917 v1 00 USER MANUAL V1 0 2 The cardholder taps or swipes the card If necessary the merchant may manually enter the card number a See Manually Inputting Card Number on page 53 for the manual entry prompts 3 The terminal prints the customer copy ...

Page 95: ...r the transaction completes the terminal returns to the Idle Screen Credit Tokenize Tokenization substitutes the sensitive card data with a generated number called a token The token helps secure the cardholder data from potential hackers 1 The merchant initiates a credit BALANCE transaction using the S920 terminal ...

Page 96: ...99 www pax us 20180917 v1 00 USER MANUAL V1 0 2 The cardholder taps or swipes the card If necessary the merchant may manually enter the card number b See Manually Inputting Card Number on page 53 for the manual entry prompts 3 The terminal prints the customer copy ...

Page 97: ...89 USER MANUAL V1 0 PAXSTORE Customer Support PAXSTORE support pax us 877 859 0099 www pax us 20180917 v1 00 After the transaction completes the terminal returns to the Idle Screen ...

Page 98: ...This section details retail debit card transaction types Debit Sale Debit card sales immediately withdraw funds from the cardholder s bank account A debit card sale must be completed by the customer in person Manually entered debit transactions are not allowed 1 The merchant initiates a debit SALE transaction using the S920 terminal ...

Page 99: ...91 USER MANUAL V1 0 PAXSTORE Customer Support PAXSTORE support pax us 877 859 0099 www pax us 20180917 v1 00 2 The merchant enters the transaction amount 3 The cardholder inserts taps or swipes the card ...

Page 100: ...eds to printing the receipt b Inserting the card alerts the merchant and cardholder to leave the card in the terminal while processing Then the terminal requests the cardholder to enter their PIN number up to 12 digits or provide a signature before printing the receipt The merchant may press the Cancel button to require a physical signature on the receipt instead ...

Page 101: ... 877 859 0099 www pax us 20180917 v1 00 c Swiping the card prompts the cardholder to enter their PIN number up to 12 digits or provide a signature before printing the receipt The merchant may press the Cancel button to require a physical signature on the receipt instead ...

Page 102: ... 4 The terminal contacts the Host Processor for an approval and if it is approved prints the merchant copy of the receipt Then the terminal prompts the merchant to tear the receipt before printing the customer copy 5 If the cardholder inserted their card the terminal prompts the cardholder to remove the card ...

Page 103: ...nnot be voided but it can be returned A debit RETURN is the reversal of an approved and settled transaction A RETURN refunds the specified amount back to the customer s bank account If the transaction has not already been settled a VOID should be processed Just like a debit SALE the card must be physically present to perform a Debit RETURN 1 The merchant initiates a debit RETURN transaction using ...

Page 104: ...96 PAXSTORE Customer Support PAXSTORE support pax us 877 859 0099 www pax us 20180917 v1 00 USER MANUAL V1 0 2 The merchant enters the transaction amount 3 The cardholder inserts taps or swipes the card ...

Page 105: ...eds to printing the receipt b Inserting the card alerts the merchant and cardholder to leave the card in the terminal while processing Then the terminal requests the cardholder to enter their PIN number up to 12 digits or provide a signature before printing the receipt The merchant may press the Cancel button to require a physical signature on the receipt instead ...

Page 106: ... pax us 20180917 v1 00 USER MANUAL V1 0 c Swiping the card prompts the cardholder to enter their PIN number up to 12 digits or provide a signature before printing the receipt The merchant may press the Cancel button to require a physical signature on the receipt instead ...

Page 107: ... 4 The terminal contacts the Host Processor for an approval and if it is approved prints the merchant copy of the receipt Then the terminal prompts the merchant to tear the receipt before printing the customer copy 5 If the cardholder inserted their card the terminal prompts the cardholder to remove the card ...

Page 108: ...917 v1 00 USER MANUAL V1 0 After the transaction completes the terminal returns to the Idle Screen Debit Balance Inquiry A balance inquiry checks if the customer s card has enough funds to cover the purchase 1 The merchant initiates a debit BALANCE transaction using the S920 terminal ...

Page 109: ...9 www pax us 20180917 v1 00 2 The cardholder taps or swipes the card If necessary the merchant may manually enter the card number a Tapping or swiping the card processes the transaction and requests the cardholder to enter their PIN number up to 12 digits before printing the receipt ...

Page 110: ...RE Customer Support PAXSTORE support pax us 877 859 0099 www pax us 20180917 v1 00 USER MANUAL V1 0 3 The terminal prints the customer copy After the transaction completes the terminal returns to the Idle Screen ...

Page 111: ... authorized but not settled or a RETURN processed in error However if the transaction has already been settled a RETURN must be processed The merchant may void a SALE or RETURN transaction in the current open batch The VOID prompts are the same 1 The merchant initiates a debit VOID transaction indicated by V in the menu using the S920 terminal 2 The merchant enters the transaction number to void ...

Page 112: ...Or the merchant may use the left and right arrow buttons to scroll through the available transactions in the specified transaction type Pressing the X button or red CANCEL key exits the VOID transaction 4 The terminal nullifies the transaction in the batch and prints the merchant copy of the receipt Then the terminal prompts the merchant to tear the receipt before printing the customer copy ...

Page 113: ...105 USER MANUAL V1 0 PAXSTORE Customer Support PAXSTORE support pax us 877 859 0099 www pax us 20180917 v1 00 After the transaction completes the terminal returns to the Idle Screen ...

Page 114: ...during system outages and must be cleared using a SALE transaction to process the transaction For Voucher transactions the merchant must confirm there are enough funds in the cardholder s EBT account for the transaction and obtain the authorization code for the transaction by calling the 800 number on the back of the card The merchant must write this code on the voucher and both the merchant and c...

Page 115: ...107 USER MANUAL V1 0 PAXSTORE Customer Support PAXSTORE support pax us 877 859 0099 www pax us 20180917 v1 00 2 The merchant enters the transaction amount 3 The merchant selects the type of EBT payment ...

Page 116: ... V1 0 4 The cardholder swipes the card or manually enters the card number for a Food Stamp or Cash Benefit transaction For a Voucher transaction the cardholder inputs the card number a Swiping the card prompts the cardholder to enter their PIN number up to 12 digits before the terminal prints the receipt ...

Page 117: ...er and press the green ENTER key Then the merchant enters the card s expiration date and presses the green ENTER key c After entering the card s expiration date the merchant enters the voucher number to clear and presses the green ENTER key Then the merchant enters the authorization number obtained from the voice approval and presses the green ENTER key to complete the transaction before the termi...

Page 118: ... MANUAL V1 0 5 The terminal contacts the Host Processor for an approval and if it is approved prints the merchant copy of the receipt Then the terminal prompts the merchant to tear the receipt before printing the customer copy After the transaction completes the terminal returns to the Idle Screen ...

Page 119: ...l of an approved and settled transaction A RETURN refunds the specified amount back to the customer s EBT card If the transaction has not already been settled a VOID should be processed EBT return is not available for Cash Benefit 1 The merchant initiates an EBT RETURN transaction using the S920 terminal 2 The merchant enters the transaction amount ...

Page 120: ...859 0099 www pax us 20180917 v1 00 USER MANUAL V1 0 3 The merchant selects the type of EBT payment 4 The cardholder swipes the card or manually enters the card number for a Food Stamp transaction For a Voucher transaction the cardholder inputs the card number ...

Page 121: ...prompts the cardholder to enter their PIN number up to 12 digits before the terminal prints the receipt b For Voucher SALE transactions the merchant manually enters the EBT card number up to 19 digits from the voucher and press the green ENTER key Then the merchant enters the card s expiration date and presses the green ENTER key ...

Page 122: ...presses the green ENTER key Then the merchant enters the authorization number from the voice approval and presses the green ENTER key to complete the transaction before the terminal prints the receipt 5 The terminal contacts the Host Processor for an approval and if it is approved prints the merchant copy of the receipt Then the terminal prompts the merchant to tear the receipt before printing the...

Page 123: ...0 After the transaction completes the terminal returns to the Idle Screen EBT Withdrawal An EBT WITHDRAWAL transaction allows the EBT cardholder to withdraw cash from their account EBT withdrawal is only available for Cash Benefit 1 The merchant initiates an EBT WITHDRAWAL transaction using the S920 terminal ...

Page 124: ...upport pax us 877 859 0099 www pax us 20180917 v1 00 USER MANUAL V1 0 2 The merchant enters the amount of cash the cardholder wants to withdraw 3 The cardholder swipes the card or manually enters the card number for a Cash Benefit transaction ...

Page 125: ...card prompts the cardholder to enter their PIN number up to 12 digits before the terminal prints the receipt b Manually entering the EBT card number requires the merchant to enter the card number up to 19 digits and press the green ENTER key Then the merchant enters the card s expiration date and presses the green ENTER key ...

Page 126: ... card s expiration date the cardholder enters their PIN number up to 12 digits before the terminal prints the receipt 4 The terminal contacts the Host Processor for an approval and if it is approved prints the merchant copy of the receipt Then the terminal prompts the merchant to tear the receipt before printing the customer copy ...

Page 127: ...99 www pax us 20180917 v1 00 After the transaction completes the terminal returns to the Idle Screen EBT Balance Inquiry A balance inquiry checks if the customer s card has enough funds to cover the purchase 1 The merchant initiates an EBT BALANCE transaction using the S920 terminal ...

Page 128: ...s 20180917 v1 00 USER MANUAL V1 0 2 The cardholder taps or swipes the card If necessary the merchant may manually enter the card number a Swiping the card processes the transaction and requests the cardholder to enter their PIN number up to 12 digits before printing the receipt ...

Page 129: ...he EBT card number requires the merchant to enter the card number up to 19 digits and press the green ENTER key Then the merchant enters the card s expiration date and presses the green ENTER key c After entering the card s expiration date the cardholder enters their PIN number up to 12 digits before the terminal prints the receipt ...

Page 130: ...RE Customer Support PAXSTORE support pax us 877 859 0099 www pax us 20180917 v1 00 USER MANUAL V1 0 3 The terminal prints the customer copy After the transaction completes the terminal returns to the Idle Screen ...

Page 131: ... authorized but not settled or a RETURN processed in error However if the transaction has already been settled a RETURN must be processed The merchant may void a SALE or RETURN transaction in the current open batch The VOID prompts are the same 1 The merchant initiates an EBT VOID transaction indicated by V in the menu using the S920 terminal 2 The merchant enters the transaction number to void ...

Page 132: ...Or the merchant may use the left and right arrow buttons to scroll through the available transactions in the specified transaction type Pressing the X button or red CANCEL key exits the VOID transaction 4 The terminal nullifies the transaction in the batch and prints the merchant copy of the receipt Then the terminal prompts the merchant to tear the receipt before printing the customer copy ...

Page 133: ...125 USER MANUAL V1 0 PAXSTORE Customer Support PAXSTORE support pax us 877 859 0099 www pax us 20180917 v1 00 After the transaction completes the terminal returns to the Idle Screen ...

Page 134: ...n details retail gift transactions using a prepaid card Gift Cards are cards that are sponsored by individual merchants They allow the customer to purchase items or services using the card as payment Gift Sale Gift SALE transactions can only be swiped or manually entered 1 The merchant initiates a gift SALE transaction using the S920 terminal ...

Page 135: ...us 20180917 v1 00 2 The merchant enters the transaction amount 3 The cardholder swipes the card If necessary the merchant may manually enter the card number a Swiping the card prompts the terminal to print the receipt b See Manually Inputting Card Number on page 53 for the manual entry prompts ...

Page 136: ... MANUAL V1 0 4 The terminal contacts the Host Processor for an approval and if it is approved prints the merchant copy of the receipt Then the terminal prompts the merchant to tear the receipt before printing the customer copy After the transaction completes the terminal returns to the Idle Screen ...

Page 137: ...t RETURN is the reversal of an approved and settled transaction A RETURN refunds the specified amount back to the customer s gift card If the transaction has not already been settled a VOID should be processed 1 The merchant initiates a gift RETURN transaction using the S920 terminal 2 The merchant enters the transaction amount ...

Page 138: ...ally enter the card number a Swiping the card prompts the terminal to print the receipt b See Manually Inputting Card Number on page 53 for the manual entry prompts 4 The terminal contacts the Host Processor for an approval and if it is approved prints the merchant copy of the receipt Then the terminal prompts the merchant to tear the receipt before printing the customer copy ...

Page 139: ...0099 www pax us 20180917 v1 00 After the transaction completes the terminal returns to the Idle Screen Gift Add Value The ADD transaction adds additional credit to the available balance of an active gift card 1 The merchant initiates a gift ADD transaction using the S920 terminal ...

Page 140: ... USER MANUAL V1 0 2 The merchant enters the transaction amount 3 The cardholder swipes the card If necessary the merchant may manually enter the card number a Swiping the card prompts the terminal to print the receipt b See Manually Inputting Card Number on page 53 for the manual entry prompts ...

Page 141: ...180917 v1 00 4 The terminal contacts the Host Processor for an approval and if it is approved prints the merchant copy of the receipt Then the terminal prompts the merchant to tear the receipt before printing the customer copy After the transaction completes the terminal returns to the Idle Screen ...

Page 142: ... 0099 www pax us 20180917 v1 00 USER MANUAL V1 0 Gift Activate The ACTIVATE transaction adds value to a gift card for the first time 1 The merchant initiates a gift ACTIVATE transaction using the S920 terminal 2 The merchant enters the amount to load on the card ...

Page 143: ...ally enter the card number a Swiping the card prompts the terminal to print the receipt b See Manually Inputting Card Number on page 53 for the manual entry prompts 4 The terminal contacts the Host Processor for an approval and if it is approved prints the merchant copy of the receipt Then the terminal prompts the merchant to tear the receipt before printing the customer copy ...

Page 144: ...17 v1 00 USER MANUAL V1 0 After the transaction completes the terminal returns to the Idle Screen Gift Unload A gift UNLOAD transaction allows the cardholder to remove the amount on the gift card to receive cash 1 The merchant initiates a gift UNLOAD transaction using the S920 terminal ...

Page 145: ... merchant enters the amount of cash the cardholder wants to unload from the gift card 3 The cardholder swipes the card If necessary the merchant may manually enter the card number a Swiping the card prompts the terminal to print the receipt b See Manually Inputting Card Number on page 53 for the manual entry prompts ...

Page 146: ... MANUAL V1 0 4 The terminal contacts the Host Processor for an approval and if it is approved prints the merchant copy of the receipt Then the terminal prompts the merchant to tear the receipt before printing the customer copy After the transaction completes the terminal returns to the Idle Screen ...

Page 147: ... customer s card has enough funds to cover the purchase 1 The merchant initiates a gift BALANCE transaction using the S920 terminal 2 The cardholder swipes the card If necessary the merchant may manually enter the card number a Swiping the card prompts the terminal to print the receipt b See Manually Inputting Card Number on page 53 for the manual entry prompts ...

Page 148: ...RE Customer Support PAXSTORE support pax us 877 859 0099 www pax us 20180917 v1 00 USER MANUAL V1 0 3 The terminal prints the customer copy After the transaction completes the terminal returns to the Idle Screen ...

Page 149: ...e and Gift Issue A VOID transaction nullifies a previously approved transaction that has been authorized but not settled or a transaction processed in error However if the transaction has already been settled a RETURN must be processed The merchant may void a gift transaction in the current open batch 1 The merchant initiates a gift VOID transaction using the S920 terminal 2 The merchant enters th...

Page 150: ...Or the merchant may use the left and right arrow buttons to scroll through the available transactions in the specified transaction type Pressing the X button or red CANCEL key exits the VOID transaction 4 The terminal nullifies the transaction in the batch and prints the merchant copy of the receipt Then the terminal prompts the merchant to tear the receipt before printing the customer copy ...

Page 151: ...ter the transaction completes the terminal returns to the Idle Screen Gift Deactivate A gift DEACTIVATE transaction renders the gift card unusable This is commonly done to prevent unauthorized use such as the card being lost or stolen 1 The merchant initiates a gift DEACTIVATE transaction using the S920 terminal ...

Page 152: ...pport PAXSTORE support pax us 877 859 0099 www pax us 20180917 v1 00 USER MANUAL V1 0 2 The terminal confirms the card deactivation 3 The cardholder swipes the card If necessary the merchant may manually enter the card number ...

Page 153: ...eipt b See Manually Inputting Card Number on page 53 for the manual entry prompts 4 The terminal contacts the Host Processor for an approval and if it is approved prints the merchant copy of the receipt Then the terminal prompts the merchant to tear the receipt before printing the customer copy After the transaction completes the terminal returns to the Idle Screen ...

Page 154: ...9 0099 www pax us 20180917 v1 00 USER MANUAL V1 0 Gift Issue The gift ISSUE transaction activates the card with the desired amount 1 The merchant initiates a gift ISSUE transaction using the S920 terminal 2 The merchant enters the amount to place on the new card ...

Page 155: ...ally enter the card number a Swiping the card prompts the terminal to print the receipt b See Manually Inputting Card Number on page 53 for the manual entry prompts 4 The terminal contacts the Host Processor for an approval and if it is approved prints the merchant copy of the receipt Then the terminal prompts the merchant to tear the receipt before printing the customer copy ...

Page 156: ...NUAL V1 0 After the transaction completes the terminal returns to the Idle Screen Gift Cashout A gift CASHOUT transaction allows the cardholder to obtain cash This is commonly used to obtain all the stored value of a gift card 1 The merchant initiates a gift CASHOUT transaction using the S920 terminal ...

Page 157: ...7 v1 00 2 The merchant enters the amount of cash to obtain from the card 3 The cardholder swipes the card If necessary the merchant may manually enter the card number a Swiping the card prompts the terminal to print the receipt b See Manually Inputting Card Number on page 53 for the manual entry prompts ...

Page 158: ... MANUAL V1 0 4 The terminal contacts the Host Processor for an approval and if it is approved prints the merchant copy of the receipt Then the terminal prompts the merchant to tear the receipt before printing the customer copy After the transaction completes the terminal returns to the Idle Screen ...

Page 159: ... the bottom of the terminal The serial number is located under the bar code The serial number begins with S N followed by 8 digits Example S N xxxxxxxx NOTE There is another label on the back of the terminal that has a barcode This is the LAN MAC ID You do not need to worry about this label A 1 2 User Password Forgotten or Lost If the user has forgotten or lost their password reload the parameters...

Page 160: ... adjust 8 Transaction Has Been Voided The transaction has been voided Once the transaction has been voided it cannot be changed 9 Transaction Cannot be Voided The transaction to void does not match the EDC type and trans type or the transaction is a FPS transaction using card swipe 10 Host Reject Host rejected the terminal request Check whether your request is valid and what the response from host...

Page 161: ...is not an error It just tells the program that it can continue 28 Get Info From Host Failed Not Used 29 Duplicate Transaction You may use same card same amount and other same info to do transaction again 30 Transaction Declined The transaction is declined by host Please make sure your transaction is valid 31 No Response from Server No response from server Check terminal network settings network st...

Page 162: ...rted Reattempt without Quick Chip OFFLINE DECLINED 49 Host Error Message 50 Already Complete The original auth transaction has been completed and cannot do POSTAUTH 51 Chip Card Error Chip card error Reattempt transaction 52 Upload Complete 53 NONE Deprecated 54 Batch Close Failed Batch close attempt failed An error occurred during batch close See other prompt message for detail 55 Mismatching Acc...

Page 163: ...155 USER MANUAL V1 0 PAXSTORE Customer Support PAXSTORE support pax us 877 859 0099 www pax us 20180917 v1 00 This page intentionally left blank ...

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