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20190426 v1.0

E800 REFERENCE GUIDE

Revision History

Date

Version

Description

20190411

V0.1

Initial draft
1.

Consolidate information previously published in

E800 Installation Manual

and

E800 FAQs and Troubleshooting Guide

Add new section for setting up Wi-Fi and cellular connectivity.

Reference

E800 Ordering Guide

for accessories part number information

in the Box Contents section.

20190425

V0.2

Add Printer Module installation procedure.

Add LKI, OS, POI, PAXSTORE, and PDM to Acronyms and Terms table.

Add new Pre-Installed Default Software Applications section.

Replace line drawings in Product Description section with higher

resolution images.

Add Router section.

20190426

V1.0

Initial release

Add note to the Power Connections and Power On sections that you need

to connect the power supply for the printer and printer-related ports to

work properly.

Add Android Enterprise versus standard Android FAQ.

Update default software applications FAQ.

Summary of Contents for E800

Page 1: ...navi Technical Support support pax us 877 859 0099 www pax us 20190426 v1 0 E800 REFERENCE GUIDE E800 Reference Guide Date 2019 04 26 Version 1 0 ...

Page 2: ...Customer Support support pax us 877 859 0099 www pax us 20180426 v1 0 E800 REFERENCE GUIDE THIS PAGE INTENTIONALLY LEFT BLANK ...

Page 3: ...as may be expressly permitted in your license agreement for these Programs no part of these Programs may be reproduced or transmitted in any form or by any means electronic or mechanical for any purpose Security Notice No part of this publication may be copied distributed stored in a retrieval system translated into any human or computer language transmitted in any form or by any means without the...

Page 4: ...rmation in the Box Contents section 20190425 V0 2 1 Add Printer Module installation procedure 2 Add LKI OS POI PAXSTORE and PDM to Acronyms and Terms table 3 Add new Pre Installed Default Software Applications section 4 Replace line drawings in Product Description section with higher resolution images 5 Add Router section 20190426 V1 0 Initial release 1 Add note to the Power Connections and Power ...

Page 5: ...S ON RIGHT SIDE 13 6 TERMINAL LOCATION 14 7 PAPER ROLL 14 7 1 DIMENSIONS 14 7 2 LOAD PAPER 14 7 3 TEAR PAPER 15 8 REPLACE PRINTER MODULE 16 9 POWER CONNECTION 19 10 INSTALL SIM OR MICRO SD CARD 21 11 HYBRID CARD READER 23 11 1 MAGNETIC STRIPE READER 23 11 2 EMV CARD READER 23 11 3 NFC CONTACTLESS CARD READER 23 12 ROUTER 24 12 1 CONFIGURING THE ROUTER 24 12 2 RESTARTING THE ROUTER 26 13 CABLE LOCK...

Page 6: ...E800 CAN I UNPLUG THE TERMINAL AND USE BATTERY POWER 56 19 11 CAN I USE THE PRINTER WHEN THE E800 IS RUNNING ON BATTERY POWER 57 19 12 HOW LONG DOES THE E800 BATTERY TAKE TO RECHARGE 57 19 13 IS THE E800 AVAILABLE IN OTHER COLORS 57 19 14 HOW DO I ADJUST THE BRIGHTNESS OF THE DISPLAY 57 19 15 DOES THE E800 HAVE A CAMERA 58 19 16 WHAT IS THE SCREEN RESOLUTION CAN I CHANGE THE SCREEN RESOLUTION 58 1...

Page 7: ...or a seamless user experience 1 1 Purpose This reference guide provides information about Installation Physical and wireless connectivity Answers to frequently asked questions Troubleshooting 1 2 Intended Audience This guide is intended for use by Point of Sale clerks who interact with the E800 daily Software engineers who develop and maintain the payment application designs for the US payment car...

Page 8: ...action POS Point of Sale or Point of Service SIM Card Subscriber Identity Module Card A smart card that stores data GSM cellular network subscribers Smart Card Chip card or integrated circuit card ICC that has a chip is contactless or both SSID Service Set Identifier The name for a Wi Fi or WLAN network Mobile devices look for all networks in range when they attempt to connect to local Wi Fi TF Tr...

Page 9: ... 12 kg E800 Terminal Box Before you remove the terminal from the box please note there are labels with the part number and serial number of the E800 and the integrated Q20 affixed to the outside of the box You can retain the original boxes and foam inserts in case the unit needs to be returned to PAX for service NOTE Part number and serial number labels for the E800 and the integrated Q20 are also...

Page 10: ...8 Customer Support support pax us 877 859 0099 www pax us 20190426 v1 0 E800 REFERENCE GUIDE 2 2 Foam Inserts Foam inserts inside the terminal box protect the E800 during shipping E800 Foam Inserts ...

Page 11: ...s The E800 terminal box includes 1 E800 with Integrated Q20 Customer Facing Payment Module 1 Power Adapter 1 Power Cord 1 Thermal Paper Roll See the E800 Ordering Guide for information on all available accessories including part numbers NOTE Product images shown may be different than actual product received ...

Page 12: ...10 Customer Support support pax us 877 859 0099 www pax us 20190426 v1 0 E800 REFERENCE GUIDE 4 Product Description 4 1 Front View 4 2 Right Side View Speaker ...

Page 13: ...11 E800 REFERENCE GUIDE Customer Support support pax us 877 859 0099 www pax us 20190426 v1 0 4 3 Back View Back Cover ...

Page 14: ...e E800 WAN RJ45 Ethernet Used to connect to the internet LAN A and LAN B RJ45 Ethernet Used for bi directional Ethernet connections using DSL or Ethernet cable Audio Jack 3 5mm Allows the hearing impaired to connect an assistive listening device to the terminal Cash Drawer RJ11 24V Used to connect to the cash drawer RS232 DB9 Male Used to connect to an external POS device or check reader USB OTG T...

Page 15: ...ata for GSM cellular network subscribers USB Type A Connector Used for local terminals downloads or external peripherals To access the TF and SIM slots 1 Insert your finger into the notch above the SIM card slot 2 Gently pull open the cover The cover remains attached to the side of the E800 so that it can be reinstalled later 3 Reinstall the cover to help protect the slots from dirt or moisture Ri...

Page 16: ...ryers 7 Paper Roll One roll of thermal paper is included in the E800 terminal box 7 1 Dimensions The paper roll dimensions are Width 3 inches 76 2 mm Diameter 3 15 inches 80 mm Length 266 7 feet 81 3 meters PAX Technology recommends purchasing additional paper rolls from an office supply store 7 2 Load Paper When the printer is out of paper the Out of Paper indicator lights in yellow To load paper...

Page 17: ...f the opening where the paper rests there is an image showing the proper way to insert the paper 5 Ensuring that your fingers are away from the opening firmly press and close the built in printer cover 6 Close the external paper cover 7 3 Tear Paper When connected to power the E800 automatically cuts excess paper when the paper holder is closed However if the E800 is running on battery power you c...

Page 18: ...le 1 Power down the E800 and ensure that the printer is powered off 2 Open the external printer cover 3 Put your fingers on the clips on both sides of the printer module and squeeze the areas marked by red circles as shown in the figure below Press Clips on Sides of Printer Module 4 To remove the printer module pull in the direction of the arrow as shown in the above figure Note Please remove the ...

Page 19: ...nector and the direction that the cable connector must be removed Remove Cable Connector from Back of Printer Module 6 To attach a new printer module to the cable connector line up the raised part of the cable connector with the notch on the slot of the printer module as shown in the figure below Note Do not force the cable connector The connector can only be installed one way Attach Connector to ...

Page 20: ...800 REFERENCE GUIDE 7 Push the cable connector into the slot and verify that it is firmly seated 8 Install the new printer module by squeezing the clips on both sides of the printer module and inserting it into the unit 9 Close the external printer cover and power up the E800 ...

Page 21: ... connector can only fit one way into the power port The flat side of the black plastic cable sheathing must face down toward the light green POWER sticker on the E800 base Power Connector WARNING DO NOT connect the other end of the power source until all the other cables are connected first Plugging in the power cord to the power source before the other cables are installed may result in damage to...

Page 22: ...to the power source WARNING Do not disconnect the power supply while applications are being downloaded to the terminal The applications could be downloaded improperly or the Flash memory could be damaged Note If the power supply is not connected when the E800 is powered up a message displays stating that you need to connect the power supply for the printer and printer related ports to work properl...

Page 23: ...re you install a SIM or Micro SD card To install a SIM card or Micro SD card 1 To open the port cover over the TF Micro SD and SIM slots insert your finger into the notch above the SIM card slot and gently pull open the cover The cover remains attached to the side of the E800 so that it can be reinstalled later Right Side Ports with Cover Closed TF Micro SD and SIM Slots Notch ...

Page 24: ... up and toward the slot opening as shown below Orientation of Micro SD Card 3 If required insert the SIM card with the contacts facing up and the card cutout in the upper right corner as shown below Orientation of SIM Card NOTE T Mobile and AT T SIM cards do not need to be configured 4 Reinstall the cover to help protect the slots from dirt and moisture ...

Page 25: ...rminal reads the information from the magnetic stripe card when the magnetic stripe is inserted into the card slot 11 2 EMV Card Reader To use the EMV Card Reader insert the EMV Card with the front of the card facing you chip side up and chip end down into the card slot located on the top of the Q20 Leave the card inserted until the terminal provides a message to remove the card 11 3 NFC Contactle...

Page 26: ... router provides a local IP address to each connected device but all of the devices will have the same external IP address 12 1 Configuring the Router To configure the router 1 Before you activate your router you need to connect the E800 to the Ethernet Connect an active Ethernet cable to the E800 WAN port WAN Port 2 Select Settings Wireless networks More Ethernet 3 Enable Ethernet in the upper ri...

Page 27: ... only with PAX products and that PAX is not responsible for external network attacks on the cash register or when the cash register is attacked by the guest via the router s Wi Fi 5 If you agree with the disclaimer click Consent and use 6 When the router is activated the router indicator lights green If the router indicator light is not lit see the Restarting the Router section below Router Indica...

Page 28: ... the router 1 Use a bent paper clip or similar item to press and release the restart button for the router Restart Button for Router 2 Once the restart button is released the yellow and green lights in the upper corners of the WAN Ethernet port turn off and then back on momentarily WAN Port Router Restart Button WAN Port Lights Off ...

Page 29: ...x us 20190426 v1 0 13 Cable Lock If Required To install a cable lock 1 Insert a customer provided cable lock into the anti theft hole on the terminal 2 Loop the cable around a permanent object and secure in place NOTE The anti theft hole is not metal reinforced Anti Theft Hole ...

Page 30: ... clean screen apply distilled water or mild glass cleaner onto a soft lint free cloth and gently wipe terminal screen To clean terminal apply distilled water or plastic safe cleaner onto a soft lint free cloth and gently wipe terminal CAUTION Changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment In a domesti...

Page 31: ...rside of the E800 are shown below Screw Locations on Underside Six of the seven screws on the underside of the E800 are covered by rubber feet To access these screws pull back a corner of each rubber foot and remove the foot to expose the screws Save the rubber feet you removed so you can reinstall them later Screw Screw Screw Screw Screw Screw Screw ...

Page 32: ...isplay lights up and the terminal successfully turns on Note If the power supply is not connected when the E800 is powered up a message displays stating that you need to connect the power supply for the printer and printer related ports to work properly 16 2 Power Indicator The E800 power indicator is in the upper right corner of the large screen to the left of the light sensor Power Button Power ...

Page 33: ... Power OFF Press and hold the power button for three seconds until the shutdown menu displays Select Power off The screen display goes dark and the terminal turns off after a few seconds NOTE The power indicator light on the E800 remains on if the unit is resting in the powered Charging Base or if the E800 is connected to power via the power supply and power cord Congratulations You are now ready ...

Page 34: ...cation Icon Description PayDroid N A Operating system Powered by Android 6 0 PAXSTORE Client PAX Application Marketplace PAX signed Android and Prolin applications can be released through the PAXSTORE PDM Payment Device Management Assists customers with software management of POS and Smart POI devices PaxInject Proxy Used for Local Key Injection BroadPOS Basic Application N A Installed on the cust...

Page 35: ...0190426 v1 0 18 Setting Up Communications For the terminal to communicate with the host or other devices or to download applications the terminal communication method must be configured in advance This section includes step by step instructions for Wi Fi and Ethernet communications ...

Page 36: ...edures for setting up each of these communication types DHCP The E800 supports DHCP setup for network and internet access DHCP stands for Dynamic Host Configuration Protocol DHCP is a network management protocol used in IP networks The DHCP server dynamically assigns an IP address and other network configuration parameters to each device on the network To set up DHCP 1 From the Main Menu select Se...

Page 37: ...859 0099 www pax us 20190426 v1 0 3 Under Wireless networks select Wi Fi Wi Fi 4 Turn on the Wi Fi Turn On Wi Fi After you turn on Wi Fi you will see a list of available Wi Fi networks Only local networks that have the SSID broadcast option enabled will display ...

Page 38: ... pax us 20190426 v1 0 E800 REFERENCE GUIDE 5 Select the desired Wi Fi network Available Wi Fi Networks 6 Enter the Wi Fi case sensitive password Enter Network Password 7 Press CONNECT The selected Wi Fi network is reported as Connected on the Wi Fi menu ...

Page 39: ... access Static IP addresses allow network devices to keep the same IP address all the time instead of automatically assigning IP addresses such as in a DHCP setup To set up a static IP 1 From the Main Menu select Settings Settings on Main Menu 2 If a password is required enter the password press the green check mark button and press OK 3 Select Wi Fi Wi Fi Icon ...

Page 40: ...426 v1 0 E800 REFERENCE GUIDE 4 Turn on the Wi Fi Turn On Wi Fi After you turn on Wi Fi a list of available Wi Fi networks displays Only local networks that have the SSID broadcast option enabled are listed 5 Select the desired Wi Fi network Available Wi Fi Networks ...

Page 41: ... GUIDE Customer Support support pax us 877 859 0099 www pax us 20190426 v1 0 6 Enter the Wi Fi case sensitive password Password 7 Select Advanced options Advanced Options 8 Scroll down and select IP settings IP Settings ...

Page 42: ...support pax us 877 859 0099 www pax us 20190426 v1 0 E800 REFERENCE GUIDE 9 Select Static Static IP 10 Scroll down and enter the IP address Gateway Network prefix length DNS 1 and DNS 2 Static IP Settings 11 Select CONNECT ...

Page 43: ...nal will not display the SSID under available Wi Fi network listings In this case it is necessary to manually configure the terminal for Static IP connection types To set up a manual static proxy 1 From the Main Menu select Settings Settings on Main Menu 2 If a password is required enter the password press the green check mark button and press OK 3 Select Wi Fi Wi Fi Icon ...

Page 44: ...n Wi Fi a list of available Wi Fi networks displays Local networks that have the SSID broadcast option enabled are listed but if the desired network you need is not listed you will need to manually configure the network 5 Select the three dots in the upper right corner of the screen Wi Fi Related Settings The Wi Fi settings dialog box displays ...

Page 45: ...43 E800 REFERENCE GUIDE Customer Support support pax us 877 859 0099 www pax us 20190426 v1 0 6 Select Add network Add Network 7 Enter the case sensitive network SSID Enter SSID ...

Page 46: ...v1 0 E800 REFERENCE GUIDE 8 Under Security select the security type from the pull down menu Selections include WEP WPA WPA2 PSK and 802 1x EAP Security Types 9 Scroll down to select Advanced options Advanced Options 10 Under IP settings select Static Static IP Selection ...

Page 47: ...00 REFERENCE GUIDE Customer Support support pax us 877 859 0099 www pax us 20190426 v1 0 11 Scroll down to enter the IP address Gateway Network prefix length DNS 1 and DNS 2 Static IP Settings 12 Select SAVE ...

Page 48: ...e processed By connecting through the server the E800 sends its requests to the server which in turn processes the request and then returns the response to the E800 In this way the server acts an intermediary between the E800 and the internet To set up a Wi Fi proxy 1 From the Main Menu select Settings Settings on Main Menu 2 If a password is required enter the password press the green check mark ...

Page 49: ...n Wi Fi a list of available Wi Fi networks displays Local networks that have the SSID broadcast option enabled are listed but if the desired network you need is not listed you will need to manually configure the network 5 Select the three dots in the upper right corner of the screen Wi Fi Related Settings The Wi Fi settings dialog box displays ...

Page 50: ...x us 20190426 v1 0 E800 REFERENCE GUIDE 6 Select Add network Add Network 7 Enter the case sensitive network SSID Enter SSID 8 Under Security select the security type from the pull down menu Selections include WEP WPA WPA2 PSK and 802 1x EAP Security Types ...

Page 51: ...59 0099 www pax us 20190426 v1 0 9 Enter the case sensitive network password 10 Scroll down to select Advanced options Advanced Options 11 Under Proxy select Manual Manual Proxy 12 Scroll down to enter the Proxy hostname Proxy port and Bypass proxy Proxy Settings ...

Page 52: ... 877 859 0099 www pax us 20190426 v1 0 E800 REFERENCE GUIDE 13 Scroll down to select IP settings and select Static Static IP 14 Scroll down to enter the IP address Gateway Network prefix length DNS 1 and DNS 2 IP Settings 15 Select SAVE ...

Page 53: ...order for the terminal to communicate with the host or to download applications the terminal communications method must be configured properly Please consult your cellular carrier for additional configuration questions Installing a SIM Card WARNING Power off the E800 and remove all power before you install a SIM or Micro SD card To install a SIM card 1 To open the port cover over the SIM slot inse...

Page 54: ... 2 If required insert the SIM card with the contacts facing up and the card cutout in the upper right corner as shown below Orientation of SIM Card NOTE T Mobile and AT T SIM cards do not need to be configured 3 Reinstall the cover to help protect the slots from dirt and moisture 4 Power on the terminal ...

Page 55: ...ort support pax us 877 859 0099 www pax us 20190426 v1 0 Setting Up Cellular Service To configure the terminal for cellular service 1 From the Main Menu select Settings Settings on Main Menu 2 Select More More Wireless and Network Settings ...

Page 56: ...port pax us 877 859 0099 www pax us 20190426 v1 0 E800 REFERENCE GUIDE 3 Select Cellular networks Cellular Networks 4 Make changes to cellular settings as required 5 Press the Back Arrow three times to return to the Main Menu ...

Page 57: ...rocessor is a Quad core Cortex A17 1 8GHz 19 5 What size is the thermal paper roll The thermal paper roll is 3 inches wide 76 2 mm and has a 3 15 inch 80 mm diameter The paper roll length is 266 7 feet 81 3 meters long PAX Technology recommends purchasing additional paper rolls from an office supply store 19 6 Can I get a new printer installed on site or do I need to return it to PAX for service T...

Page 58: ... the button for 3 seconds and then select Power off on the E800 screen Powering Off the E800 For a mandatory shutdown press and hold the power button for 10 seconds 19 10 What kind of battery is inside the E800 Can I unplug the terminal and use battery power The E800 includes a 7 2 volt 2600 mAH battery The E800 can run for up to 30 minutes when it is running off battery power only Power Button ...

Page 59: ...harge 19 13 Is the E800 available in other colors The standard color for the E800 is white and black Custom color plastics are available for an additional charge and minimum order quantity 19 14 How do I adjust the brightness of the display On the E800 the display brightness can be adjusted within the Settings mode From the terminal idle screen select Settings Device Display Brightness level Move ...

Page 60: ... the E800 includes a 5 megapixel auto zoom read camera that can read 1D and 2D barcodes 19 16 What is the screen resolution Can I change the screen resolution The screen resolution for the 15 6 inch clerk facing E800 screen is 1920 x 1080 pixels The screen resolution for the 4 3 Q20 screen is 480 x 272 pixels The screen resolution for the E800 and the Q20 are fixed and cannot be changed 19 17 How ...

Page 61: ...nd Micro SD cards installed How are they configured 1 Power off the E800 and remove all power 2 Open the port cover over the TF Micro SD and SIM slots TF Micro SD and SIM Slots 3 Insert the Micro SD and or SIM card with contacts facing up T Mobile and T Mobile and AT T SIM cards do not need to be configured 4 Reinstall the cover to help protect the slots from dirt and moisture 19 22 What are the d...

Page 62: ...or may not be displayed on the store 19 26 What software comes loaded on the E800 when it is delivered from the factory PAXSTORE Client PDM PaxInject Proxy and a BroadPOS basic application are loaded For more information on how each of the applications is used see the Default Software Applications section 19 27 What is PDM PDM stands for Payment Device Management It displays software and hardware ...

Page 63: ...hout notice The PAX name and PAX logo are registered trademarks of PAX Corporation and or its affiliates Other names may be trademarks of their respective owners Copyright 2019 PAX Technology Limited All Rights Reserved PAX Technology Inc is not responsible for the content quality accuracy or completeness of any information or materials contained in on these pages PAX Technology Inc does not endor...

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