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PAX Customer Support
(877) 859-0099
www.pax.us
20180907 v0.4
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PAX E500 FAQS & TROUBLESHOOTING GUIDE
2.16
How are the communication ports, like the cash drawer, configured on the E500?
The communication ports on the E500 do not need to be configured. They are plug-and-play.
2.17
Why is there an audio jack port?
The audio jack port is included so that the hearing impaired can connect an assistive listening device to
the terminal.
2.18
What size is the thermal paper roll?
The thermal paper roll is approximately 3” (80 mm) wide, has a 3” (80 mm) diameter, and is
approximately 267 feet long. PAX Technology recommends purchasing additional paper rolls from an
office supply store.
2.19
What type of maintenance, if any, needs to be performed on the E500 printer?
Clean the print head and paper roll confetti, if any, on a weekly basis.
2.20
How can I tell if the E500 needs to have a new paper roll installed?
The color of the paper roll changes when the paper roll is near its end. Also, when the yellow Paper Out
indicator lights, a new paper roll needs to be installed.
