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PAX E500, Faqs

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PAX Customer Support 

[email protected] 

(877) 859-0099 

www.pax.us 

 

20180907 v0.4 

.

 

 

PAX E500 FAQS & TROUBLESHOOTING GUIDE 

REVISION HISTORY 

Date 

Version 

Description  

2017/11/20 

v0.1 

1.  Initial draft. 

2017/11/21 

V0.2 

1.  Regroup PAXSTORE-related FAQs. 

2.  Add clarification that PDM is not loaded, but rather a system application that is included 

with the platform. 

3.  Add PDM FAQ. 

4.  Add PaxInject,Proxy FAQ. 

2017/12/12 

V0.3 

1.  Add box dimension, weight, and pallet FAQs. 

2018/09/07 

V0.4 

1.  Combine FAQs and Troubleshooting Guide into one document. 

2.  Update image of E500 on cover. 

3.  Add paper roll length. 

4.  Add explanation of how the audio jack port is used. Add an image that shows the 

location of the audio jack. 

5.  Add description and image of Paper Out indicator light. Explain that the color of the 

paper roll changes as it nears the end of the roll. 

6.  Add K-Slot® information and image. Clarify that the slot is not reinforced with metal. 

7.  Add disclaimer for use of E500 as a hot spot. 

8.  Explain that overlays are not permitted per PCI PED requirements. 

9.  Add that the E500 should not be used outdoors. 

10.  Remove 4-hour battery statement. 

11.  Update length of battery use information. 

 

v1.0 

1.  Initial release. 

 

 

 

 

 

 

 

 

 

 

 

Summary of Contents for E500

Page 1: ...1 20180907 v0 4 PAX Customer Support support pax us 877 859 0099 www pax us PAX E500 FAQs Troubleshooting Guide PAX E500 FAQs Troubleshooting Guide Date 2018 09 07 Version 0 4 ...

Page 2: ...agreement for these Programs no part of these Programs may be reproduced or transmitted in any form or by any means electronic or mechanical for any purpose Security Notice No part of this publication may be copied distributed stored in a retrieval system translated into any human or computer language transmitted in any form or by any means without the prior written consent of PAX Technology Inc P...

Page 3: ...eshooting Guide into one document 2 Update image of E500 on cover 3 Add paper roll length 4 Add explanation of how the audio jack port is used Add an image that shows the location of the audio jack 5 Add description and image of Paper Out indicator light Explain that the color of the paper roll changes as it nears the end of the roll 6 Add K Slot information and image Clarify that the slot is not ...

Page 4: ... it operate 8 2 11 How do I check the battery level on the E500 8 2 12 The terminal battery is dead Can I still use the terminal 8 2 13 Does the E500 support front and rear cameras 8 2 14 What is the screen resolution Can I change the screen resolution 8 2 15 How do you change the volume on an E500 8 2 16 How are the communication ports like the cash drawer configured on the E500 9 2 17 Why is the...

Page 5: ... 33 The display is very dark How can I brighten the display 12 2 34 The screen times out and goes dark too soon How do I adjust the display timeout 13 2 35 The volume is too low I can t hear anything How can I adjust the volume 13 2 36 Should I keep the terminal plugged into the power supply during use 13 2 37 How long can the E500 run on battery before the battery is dead 13 2 38 What is the E500...

Page 6: ... or may not be displayed on the store 2 3 Can the E500 download applications from BroadPOS Currently the E500 does not support terminal application downloads from BroadPOS 2 4 What software comes loaded on the E500 when it is delivered from the factory PAXSTORE and PAXInject Proxy applications are loaded on the E500 PDM a system application that is included with the platform software is also loade...

Page 7: ... E500 will turn on To turn the E500 off press and hold the button for 3 seconds and then select Power off on the E500 screen Powering Off the E500 For a mandatory shutdown press and hold the button for 10 seconds 2 9 Is the E500 available in other colors The standard color for the E500 is white Custom color plastics are available for the E500 for an additional charge and minimum order quantity As ...

Page 8: ...ng progress Checking E500 Battery Level 2 12 The terminal battery is dead Can I still use the terminal The terminal must have a battery installed to function properly but can still be used as long as the power cable is connected and is powering the unit The terminal should work and charge the battery at the same time 2 13 Does the E500 support front and rear cameras Yes E500 includes both a 2 mega...

Page 9: ...terminal 2 18 What size is the thermal paper roll The thermal paper roll is approximately 3 80 mm wide has a 3 80 mm diameter and is approximately 267 feet long PAX Technology recommends purchasing additional paper rolls from an office supply store 2 19 What type of maintenance if any needs to be performed on the E500 printer Clean the print head and paper roll confetti if any on a weekly basis 2 ...

Page 10: ...um size MicroSD card supported by the E500 The E500 supports up to a 32GB MicroSD card 2 25 What are the dimensions of an E500 box A single E500 box is approximately 42 cm x 26 cm by 27 cm 2 26 How much does an E500 box weigh A single E500 box weighs approximately 5 06 kg 2 27 How many terminals can fit on a single pallet By air By boat All large terminal orders will ship on pallets whether they g...

Page 11: ...s E500 Power Button Select Reboot on the E500 screen Rebooting the E500 If the reboot isn t successful perform a mandatory shutdown Press and hold the power button for 10 seconds Once the E500 has shut down press and hold the power button for 3 seconds to restart the terminal 2 31 Can I use my E500 as a secure hot spot The E500 ships without a browser installed If you were to implement a hot spot ...

Page 12: ...imizes the brightness level based on available light On the Q20 from the TM Main Menu select System Config Enter the password Press Enter Select Media Brightness Press the Up Arrow to brighten the display or the Down Arrow to darken the display 2 33 The display is very dark How can I brighten the display On the E500 the display brightness can be adjusted within the Settings mode From the terminal ...

Page 13: ...How long can the E500 run on battery before the battery is dead The E500 can run continuous transactions for approximately 30 minutes before the battery needs to be recharged 2 38 What is the E500 battery life How many recharge cycles can be performed before the battery must be replaced The battery can be recharged more than 300 times before it should be replaced 2 39 When should I replace the bat...

Page 14: ...en changing to a channel not used by any of the nearby access points will help minimize dropped connections If the coverage is not good then try relocating the terminal or access point for better coverage Another step is to turn off the power to the access point and the terminal for about 3 minutes and then turn back on the power Also check to see if power to the Wi Fi access point is not interrup...

Page 15: ...ss of any information or materials contained in on these pages PAX Technology Inc does not endorse any content viewpoints products or services contained on these pages and shall not be held liable for any losses caused by reliance on the accuracy reliability or timeliness of such information Any person or entity that relies on any information obtained from these pages does so at his her own risk ...

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