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Q. My phone and Pawbo
⁺
are connected to the same
wireless network, but the video stream does not run
smoothly.
A. Please follow the steps below:
1. Is your Pawbo
⁺
and wireless AP too far away from one other,
located in different rooms or on different floors? If so, please
move your Pawbo
⁺
closer to your wireless AP to see if there is
improvement. (Wireless network transmission reduces in
strength with distance)
2. If Pawbo
⁺
is connected to a wireless network that is being
used by many people simultaneously, this may affect the
speed and quality of live video streaming. It is recommended
to connect your Pawbo
⁺
to its own wireless router/network.
Q. I attempted to connect to my Pawbo
⁺
at home, but the
video streaming is not running smoothly.
A. Live video streaming continuously transmits data from point to
point. The following reasons may be the cause of the problem:
1. Your home wireless network might have encountered
momentary interference or someone at home is transmitting
large amounts of data, thus interrupting the live video
streaming.
2. If your phone is connected to a public wireless network at a
coffee shop or airport or other public locations, there may be
too many people on the public wireless network or perhaps
the public wireless AP has a limit on traffic for each user, thus
affecting the speed of the live video streaming.
3. If your mobile phone is connected to your Pawbo
⁺
via 3G / 4G
connection, you may have entered an area with poor signal,
thus affecting the speed of the live video streaming.
4. Pawbo
⁺
itself has no built-in night vision function, so when
there is insufficient lighting, the video will not stream smoothly,
or you may not even be able to connect to Pawbo
⁺
. This is a
normal phenomenon. Therefore, we strongly recommend to
ensuring that your Pawbo
⁺
is placed in a properly lit
environment or use the Pawbo
⁺
light sensor expansion to
compensate for insufficient lighting.
FAQ - Video Streaming