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33

Chapter 5

Contacting Patton for assistance

Chapter contents

Introduction

..........................................................................................................................................................34

Contact information

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Patton support headquarters in the USA

 .........................................................................................................34

Alternate Patton support for Europe, Middle East, and Africa (EMEA)

 ..........................................................34

Warranty Service and Returned Merchandise Authorizations (RMAs)

...................................................................34

Warranty coverage

 ..........................................................................................................................................34

Out-of-warranty service

 .............................................................................................................................35

Returns for credit

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Return for credit policy

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RMA numbers

 ................................................................................................................................................35

Shipping instructions

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Summary of Contents for SN-DTA

Page 1: ...ww patton com Part Number 07MSNDTA UM Rev B Revised February 9 2012 Important This is a Class B device and is intended for use in a light industrial or residential environment It is not intended nor approved for use in an industrial environment This device is approved for connection to the public ISDN telecommunication network over BRI S0 ISDN interfaces ...

Page 2: ...ed under a license and may be used or copied only in accordance with the terms of such license For information about the license see Appendix F End user license agreement on page 50 or go to www patton com Patton Electronics warrants all SN DTA components to be free from defects and will at our option repair or replace the product should it fail within one year from the first date of the shipment ...

Page 3: ...plications overview 19 3 SN DTA installation 21 4 SN DTA initial configuration 26 5 Contacting Patton for assistance 33 A Compliance information 36 B Specifications 39 C Cabling 43 D Port pin outs 46 E SN DTA factory configuration 48 F End user license agreement 50 ...

Page 4: ...rear panel 17 SN DTA front panel 18 2 SN DTA Applications overview 19 Introduction 20 Typical application 20 3 SN DTA installation 21 Planning the installation 22 Site log 22 Network information 22 Network Diagram 22 IP related information 23 Software tools 23 Power source 23 Location and mounting requirements 23 Installing the SN DTA 24 Placing the SN DTA 24 Installing cables 24 Connecting the SN...

Page 5: ...f warranty service 35 Returns for credit 35 Return for credit policy 35 RMA numbers 35 Shipping instructions 35 A Compliance information 36 Compliance 37 EMC Compliance 37 Safety Compliance 37 PSTN Compliance 37 CE Declaration of Conformity 37 EG Konformitätserklärung 38 Authorized European Representative 38 B Specifications 39 DSP 40 Voice connectivity 40 Data connectivity 40 Voice processing sig...

Page 6: ...thernet 47 ISDN BRI NT Net port 47 ISDN BRI TE User port 47 E SN DTA factory configuration 48 Introduction 49 F End user license agreement 50 End User License Agreement 51 1 Definitions 51 2 Title 51 3 Term 51 4 Grant of License 51 5 Warranty 51 6 Termination 52 7 Other licenses 52 ...

Page 7: ... panel 18 4 SN DTA application 20 5 SmartNode Discovery Tool window 27 6 SN DTA home page 28 7 Main GUI elements 29 8 Ethernet Configuration page 31 9 Default Gateway Configuration 32 10 Typical Ethernet straight through cable diagram 44 11 Connecting an ISDN device 45 ...

Page 8: ...13 2 SmartNode SN DTA BRI Ports and Voice Channels 16 3 Rear panel ports 17 4 SN DTA LED definitions 18 5 Sample site log entries 22 6 SmartNode weight and maximum power specifications 42 7 RJ 45 socket 47 8 RJ 45 socket 47 9 RJ 45 socket 47 ...

Page 9: ...lications Chapter 3 on page 21 provides hardware installation procedures Chapter 4 on page 26 provides quick start procedures for configuring the SN DTA Chapter 5 on page 33 contains information on contacting Patton technical support for assistance Appendix A on page 36 contains compliance information for the SN DTA Appendix B on page 39 contains specifications for the SN DTA Appendix C on page 43...

Page 10: ...bol and IMPORTANT heading calls attention to important information The alert symbol and CAUTION heading indicate a potential haz ard Strictly follow the instructions to avoid property damage The shock hazard symbol and CAUTION heading indicate a potential electric shock hazard Strictly follow the instructions to avoid property damage caused by electric shock The alert symbol and WARNING heading in...

Page 11: ... have an earth ground For DC powered devices ensure that the interconnecting cables are rated for proper voltage current anticipated temperature flammability and mechanical serviceability WAN LAN PSTN ports connections may have hazardous voltages present regardless of whether the device is powered ON or OFF PSTN relates to interfaces such as telephone lines FXS FXO DSL xDSL T1 E1 ISDN Voice etc Th...

Page 12: ...apors and corrosive liquids Always follow ESD prevention procedures when removing and replacing cards Wear an ESD preventive wrist strap ensuring that it makes good skin contact Connect the clip to an unpainted surface of the chassis frame to safely channel unwanted ESD voltages to ground To properly guard against ESD damage and shocks the wrist strap and cord must operate effectively If no wrist ...

Page 13: ...ype Parts of commands which are related to elements already named by the user are in boldface italic font Italicized Futura type Variables for which you supply values are in italic font Futura type Indicates the names of fields or windows Garamond bold type Indicates the names of command buttons that execute an action Angle brackets indicate function and keyboard keys such as SHIFT CTRL C and so o...

Page 14: ...14 Chapter 1 General information Chapter contents SN DTA overview 15 SN DTA model codes 16 SN DTA HP model codes 16 SN DTA rear panel 17 SN DTA front panel 18 ...

Page 15: ...1 an Internet Telephony Service Provider ITSP via a broadband access router and xDSL or cable modem or 2 a remote IP PBX over a corporate private network Figure 1 SN DTA The SN DTA performs the following major functions Two four channels of Voice or FAX over IP through one two Euro ISDN BRI S0 port NT orientation Provides line power to connected ISDN phone or PBX terminals TE orientation Standards...

Page 16: ... HP models have a Stratum III clock The Stratum III clock provides a clock source of 5 ppm For PBXs that used to rely on PSTN for accurate clock source the SN DTA HP can pro vide a PSTN equivalent high precision clock The popular DECT PBX needs such high precision clocks Note For high precision clock models replace SN DTA with SN DTA HP in the model code For example SN DTA 2BIS4VHPEUI Table 2 Smar...

Page 17: ...RJ 45 S0 S T interface see figure 2 connects the unit to an ISDN NT Point to point or point to multipoint confgurable 12V DC 1 0A The SN DTA has a 12V DC 1A power input see figure 2 Reset The reset button see figure 2 has three functions Restart the unit with the current startup configuration Press for less than 1 second and release the Reset button to restart the unit with the current star tup co...

Page 18: ... startup VoIP On indicates that the SN DTA is registered to an H 323 gatekeeper SIP server or in the case of direct routing has at least one active VoIP connection Off indicates that the unit is not configured or registered or has no active direct routed VoIP connection Flashing green indicates that the unit is attempting to register or has failed to register BRI Off indicates no active calls Blin...

Page 19: ...19 Chapter 2 SN DTA Applications overview Chapter contents Introduction 20 Typical application 20 ...

Page 20: ...ty Note Detailed configuration information for the applications can be found online from the Patton webserver at www patton com Typical application The SmartNode SN DTA with one or two ISDN BRI ports can be used to make and receive calls to and from Internet Telephony services on any ISDN Terminal Phone or PBX see Figure 4 The SN DTA enables the connection of ISDN terminals or SOHO PBXs to a VoIP ...

Page 21: ...2 IP related information 23 Software tools 23 Power source 23 Location and mounting requirements 23 Installing the SN DTA 24 Placing the SN DTA 24 Installing cables 24 Connecting the SN DTA to the ISDN terminals 24 Connecting the SN DTA to the IP network 24 Connecting the SN DTA to the power supply 25 External S Bus power supply 25 ...

Page 22: ...p such a log Site log entries should include information such as listed in table 5 Network information Network connection considerations that you should take into account for planning are provided for several types of network interfaces are described in the following sections Network Diagram Draw a network overview diagram that displays all neighboring IP nodes connected elements and telephony com...

Page 23: ...are tools You will need a PC or equivalent with Windows Telnet or a program such as Tera Term Pro Web to config ure the software on your SN DTA Power source If you suspect that your AC power is not reliable for example if room lights flicker often or there is machinery with large motors nearby have a qualified professional test the power Patton recommends that you include an uninterruptible power ...

Page 24: ...onnect the 10 100Base T Ethernet WAN see section Connecting the SN DTA to the IP network on page 24 3 Connect the power supply see section Connecting the SN DTA to the power supply on page 25 Connecting the SN DTA to the ISDN terminals The SN DTA comes with one or two ISDN BRI ports located on the rear panel see figure 2 on page 17 Install the connections as follows 1 BRI NT Connect the BRI NT por...

Page 25: ...to the 12V DC 1 0A port see figure 2 on page 17 2 Verify that the AC power cord included with your SN DTA is compatible with local standards If it is not refer to chapter 5 Contacting Patton for assistance on page 33 to find out how to replace it with a com patible power cord 3 Connect the male end of the AC power supply power cord to an appropriate AC power outlet 4 Verify that the green Power LE...

Page 26: ... initial configuration Chapter contents Introduction 27 Start the SmartNode Discovery Tool 27 Access the Web Browser GUI Interface 28 Configuring your SN DTA 30 Accessing the Internet 30 Configuring the default gateway 32 ...

Page 27: ...ool provides a quick and easy way to access the management interfaces residing within your SN DTA The tool identifies any Patton VoIP devices installed on your network and displays the model number IP address and MAC address of each unit To use the discovery tool do the following 1 Open a web browser and go to www patton com SNDiscovery A list of SmartNode utilities displays Identify the SmartNode...

Page 28: ...tNode Discovery Tool window with webbrowser selected 2 Right click the selected line and select Webbrowser The Login window will display Figure 2 Login window 3 Enter the username administrator Do not enter a password Instead simply click OK Your web browser will display the SN DTA home page see figure 6 Figure 6 SN DTA home page The SN DTA home page displays three action buttons that allow you to...

Page 29: ...ents you with a menu listing giving access to the various configu ration and status pages of the SN DTA At the top of the page you see the Current System Path which displays the location and element currently presented in the main area The rest of the page displays the configuration and status information for the different features of the SN DTA Navigation bar Current system path Configuration and...

Page 30: ...e 8 The SN DTA immediately applies your changes whenever you modify the configuration However your new settings ARE NOT PERMANENTLY SAVED in non volatile memory RAM To sur vive power failure or manual reload you must store your new set tings in non volatile memory To save your changes return to the home page and press the Save Current Configuration button For each box containing an Apply button fi...

Page 31: ...DHCP server Use this option when connecting the SN DTA to a DSL router a cable modem or to a company LAN with a DHCP server This is the factory default configuration so no con figuration is required only the LAN and WAN Ethernet connections should be made to access the Internet immediately User Defined Address The SN DTA uses an existing internet connection which does not provide an upstream DHCP ...

Page 32: ...outes tab The Configuration screen for Static Routes displays figure 9 Figure 9 Default Gateway Configuration 2 Enter details for the following fields Destination IP Enter 0 0 0 0 as the destination IP address for forwarding all traffic Destination Mask Enter 0 0 0 0 as the destination netmask for forwarding all traffic Gateway Enter the IP address of the upstream router 3 Click the Apply icon to ...

Page 33: ...on support headquarters in the USA 34 Alternate Patton support for Europe Middle East and Africa EMEA 34 Warranty Service and Returned Merchandise Authorizations RMAs 34 Warranty coverage 34 Out of warranty service 35 Returns for credit 35 Return for credit policy 35 RMA numbers 35 Shipping instructions 35 ...

Page 34: ...Fax 1 253 663 5693 Alternate Patton support for Europe Middle East and Africa EMEA Online support available at www patton com E mail support e mail sent to support patton com will be answered within 1 business day Telephone support standard telephone support is available five days a week from 9 00 am to 5 30 pm CET 0800 to 1630 UTC GMT by calling 41 0 31 985 25 55 Fax 41 0 31 985 25 26 Warranty Se...

Page 35: ...issued upon receipt and inspection of the equipment 30 to 60 days We will add a 20 restocking charge crediting your account with 80 of the purchase price Over 60 days Products will be accepted for repairs only RMA numbers RMA numbers are required for all product returns You can obtain an RMA by doing one of the following Completing a request on the RMA Request page in the Support section at www pa...

Page 36: ... A Compliance information Chapter contents Compliance 37 EMC Compliance 37 Safety Compliance 37 PSTN Compliance 37 CE Declaration of Conformity 37 EG Konformitätserklärung 38 Authorized European Representative 38 ...

Page 37: ...other rel evant provisions of 2004 108 EC on the approximation of the laws of the member states relating to electromagnetic compati bility 2006 95 EC on the approximation of the laws of the member states relating to electrical equipment designed for use within certain voltage limits The safety advice in the documentation accompanying this device shall be obeyed The conformity to the above directiv...

Page 38: ... 89 336 EWG 2006 95 EG Richtlinie des europäischen Parlaments und des Rates vom 12 Dezember 2006 zur Angleichung der Rechtsvorschriften der Mitgliedstaaten betreffend elektrische Betriebsmittel zur Verwendung innerhalb bestimmter Spannungsgrenzen Die unterzeichnete Konformitätserklärung kann heruntergeladen werden von www patton com certifications Authorized European Representative D R M Green Eur...

Page 39: ...ectivity 40 Voice processing signalling dependent 40 Fax and modem support 40 Voice signalling 41 Voice routing session router 41 IP services 41 Management 42 Operating environment 42 Operating temperature 42 Operating humidity 42 System 42 Dimensions 42 Weight and power dissipation 42 ...

Page 40: ...10 100Base TX Ethernet WAN port Full duplex autosensing auto MDX Voice processing signaling dependent 2 4 full duplex channels of Voice CODECS G 711 A Law Law 64 kbps G 726 ADPCM 40 32 24 16 kbps G 723 1 6 3 kbps G 729ab 8 kbps Transparent ISDN data G 168 echo cancellation DTMF detection and generation Carrier tone detection and generation Silence suppression and comfort noise Configurable dejitte...

Page 41: ...alled party number Time of day day of week date ISDN bearer capability Various other information elements IEs of the ISDN setup Wildcard and regular expression matching Number manipulation functions Replace numbers Add remove digits Pattern matching and replacement IP services DiffServe ToS set or queue per header bits 802 1p VLAN tagging IPSEC AH ESP Modes Manual Key IKE optional AES DES 3DES Enc...

Page 42: ...gnostic tools trace debug Operating environment Operating temperature 32 104 F 0 40 C Operating humidity 5 80 non condensing System CPU Motorola MC870 operating at 66 MHz Memory 32 Mbytes SDRAM 4 Mbytes Flash Dimensions 8 2W x 1 3H x 6 5D in 20 8W x 3 4H x 16 5D cm Weight and power dissipation See table 6 Table 6 SmartNode weight and maximum power specifications SmartNode model Weight Maximum powe...

Page 43: ...43 Appendix C Cabling Chapter contents Introduction 44 Ethernet 44 ISDN BRI 45 ...

Page 44: ...t Ethernet devices 10Base T 100Base T are connected to the SN DTA over a cable with RJ 45 plugs All Ethernet ports on the SN DTA are Auto MDX and use any straight or crossover cable to connect to hubs switches PCs or other devices Figure 10 Typical Ethernet straight through cable diagram Hub RJ 45 male 1 2 3 6 RJ 45 male 1 2 3 6 Straight through cable Note Other pins are not used ETH 0 0 Reset 12V...

Page 45: ...r an ISDN S BUS using cables terminated with RJ 45 connectors Use straight though cables to connect to the TE port of your phone PBX or residential S BUS Figure 11 Connecting an ISDN device Note Other pins are not used ETH 0 0 Reset 12V DC 1A LAN NT NT BRI 0 0 BRI 0 1 RJ 45 male RJ 45 male 3 4 5 6 3 4 5 6 ...

Page 46: ...46 Appendix D Port pin outs Chapter contents Ethernet 47 ISDN BRI NT Net port 47 ISDN BRI TE User port 47 ...

Page 47: ... shown in table 8 Note Pins not listed are not used Note All pins between the NT and TE ports are connected during power failure Fallback relay operation When the unit is not powered the fallback relay connects pins 3 4 5 and 6 of the net and the user ports fallback together This enables you to place calls to the PSTN even if the unit is powered down Table 7 RJ 45 socket Pin Signal 1 TX 2 TX 3 RX ...

Page 48: ...48 Appendix E SN DTA factory configuration Chapter contents Introduction 49 ...

Page 49: ...re shown below Factory configuration file sntp client sntp client server primary 129 132 2 21 port 123 version 4 system ic voice 0 low bitrate codec g729 context ip router interface eth0 ipaddress dhcp tcp adjust mss rx mtu tcp adjust mss tx mtu port ethernet 0 0 medium auto encapsulation ip bind interface eth0 router no shutdown ...

Page 50: ...50 Appendix F End user license agreement Chapter contents End User License Agreement 51 1 Definitions 51 2 Title 51 3 Term 51 4 Grant of License 51 5 Warranty 51 6 Termination 52 7 Other licenses 52 ...

Page 51: ...d Equipment at a site owned or leased by the End User B The End User may copy licensed Program s as necessary for backup purposes only for use with the Des ignated Equipment that was first purchased or used or its temporary or permanent replacement C The End User is prohibited from disassembling decompiling reverse engineering or otherwise attempt ing to discover or disclose the Program s source c...

Page 52: ...this Agreement should End User violate any of the provi sions of section 4 Grant of License on page 51 C Upon termination for A or B above or the end of the Term End User is required to destroy all copies of the licensed Program s 7 Other licenses The Program may be subject to licenses extended by third parties Accordingly Patton Electronics Company licenses the Programs subject to the terms and c...

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