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Warranty Information
We go through great effort to make a soundly engineered, and supurbly performing product
of lasting duribility. But we also understand that things infrequently go wrong, if you have
any questions or problems please contact either your dealer or the factory, we are here to
support the product and you, the user.
All Pass Laboratories products purchased new from an authorized Pass Laboratories dealer
in North America are covered by a transferable, limited 3-year warranty. This warranty
includes all parts and labor charges incurred at the factory or factory specified repair facility,
exclusive of any subsequent or consequential damages. Damage due to physical abuse is
specifically excluded under this warranty.
For this warranty to apply the customer is responsible for returning the product unmodified
to the factory within the specified warranty period. The customer assumes all responsibility
for shipping and insurance to and from the factory or a factory specified repair facility. The
conditions and stipulations of this Pass Laboratories warranty only applies to units originally
sold new through an authorized dealer. Warranty on factory repair is 60 days and covers
only the scope of the original repair.
Non-North America customers should consult with their original Pass Labs dealer or
distributor for warranty repair instruction prior to contacting the factory or shipping product
to the factory for repair.
Non-North American product must be returned to the country of origin for warranty
service. Foreign distributors are only required to offer warranty service on Pass Laboratories
product that they have imported, verifiable by serial number.
Please note: Conditions of warranty service and customer rights for product purchased
outside the United States may vary depending upon the distributor and local laws. Please
check with your local distributor for specific rights and details.
Any modifications to Pass Laboratories products that have not received written factory
approval nullify all claims and void all provisions of the warranty and liability by the maker
or authorized distributor. Should a modified product be returned to the factory for repair the
owner will be required to pay all necessary charges for the repair in addition to those charges
required to return the product to it’s original configuration.
In the case of safety issues, no product shall be returned to the customer without those
safety issues being corrected to the most recent accepted standards.
Removal or alteration of original Pass Labs serial numbers voids the factory warranty.
Product with altered or missing serial numbers will be suspect as counterfeit or stolen
product.
Pass Laboratories will not repair or in any way indemnify any counterfeit or cloned product.
Pass Laboratories does not offer products in voltages intended for international markets
either to authorized Pass Labs dealers or to third parties located in the United States or
Canada.
For more information please contact: Pass Laboratories Inc.