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Warranty Information
We go through great effort to make a soundly engineered, and superbly performing
product of lasting durability. But we also understand that things infrequently go
wrong, if you have any questions or problems please contact either your dealer or the
factory, we are here to support the product and you, the user.
All Pass Laboratories products purchased new from an authorized Pass Laboratories
dealer in North America are covered by a transferable, limited 3-year warranty.
This warranty includes all parts and labor charges incurred at the factory or factory
specifi ed repair facility, exclusive of any subsequent or consequential damages.
Damage due to physical abuse is specifi cally excluded under this warranty.
For this warranty to apply the customer is responsible for returning the product
unmodifi ed to the factory within the specifi ed warranty period. The customer assumes
all responsibility for shipping and insurance to and from the factory or a factory
specifi ed repair facility. The conditions and stipulations of this Pass Laboratories
warranty only applies to units originally sold new through an authorized dealer.
Warranty on factory repair is 60 days and covers only the scope of the original repair.
Non-North America customers should consult with their original Pass Labs dealer or
distributor for warranty repair instruction prior to contacting the factory or shipping
product to the factory for repair.
Non-North American product must be returned to the country of origin for warranty
service. Foreign distributors are only required to offer warranty service on Pass
Laboratories product that they have imported, verifi able by serial number.
Please note: Conditions of warranty service and customer rights for product
purchased outside the United States may vary depending upon the distributor and
local laws. Please check with your local distributor for specifi c rights and details.
Any modifi cations to Pass Laboratories products that have not received written
factory approval nullify all claims and void all provisions of the warranty and liability
by the maker or authorized distributor. Should a modifi ed product be returned to
the factory for repair the owner will be required to pay all necessary charges for
the repair in addition to those charges required to return the product to it’s original
confi guration.
In the case of safety issues, no product shall be returned to the customer without
those safety issues being corrected to the most recent accepted standards.
Removal or alteration of original Pass Labs serial numbers voids the factory warranty.
Product with altered or missing serial numbers will be suspect as counterfeit or stolen
product.
Pass Laboratories will not repair or in any way indemnify any counterfeit or cloned
product. Pass Laboratories does not offer products in voltages intended for
international markets either to authorized Pass Labs dealers or to third parties located
in the United States or Canada.