XP 20 Owners Manual Rev 0.4
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Pass Labs Warranty Policy
Please check with the factory authorized distributor in the country where you are
purchasing this product for specific warranty information.
All Pass Laboratories products purchased new from an authorized Pass Laboratories
dealer in North America are covered by a transferable, limited 3-year warranty. This
warranty includes all parts and labor charges incurred at the factory or factory specified
repair facility, exclusive of any subsequent or consequential damages. Damage due to
physical abuse is specifically excluded under this warranty.
For this warranty to apply the customer is responsible for returning the product
unmodified to the factory within the specified warranty period. The customer assumes
all responsibility for shipping and insurance to and from the factory or a factory specified
repair facility. The conditions and stipulations of this Pass Laboratories warranty only
applies to units originally sold new through an authorized dealer. Warranty on factory
repair is 60 days and covers only the scope of the original repair.
Non-North America customers should consult with their original Pass Labs dealer or
distributor for warranty repair instruction prior to contacting the factory or shipping
product to the factory for repair.
Non-North American product must be returned to the country of origin for warranty
service. Foreign distributors are only required to offer warranty service on Pass
Laboratories product that they have imported, verifiable by serial number.
Please note: Conditions of warranty service and customer rights for product purchased
outside the United States may vary depending upon the distributor and local laws.
Please check with your local distributor for specific rights and details.
Any modifications to Pass Laboratories products that have not received written factory
approval nullify all claims and void all provisions of the warranty and liability by the
maker or authorized distributor. Should a modified product be returned to the factory for
repair the owner will be required to pay all necessary charges for the repair in addition
to those charges required to return the product to it’s original configuration.
In the case of safety issues, no product shall be returned to the customer without those
safety issues being corrected to the most recent accepted standards.