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Request is available at www.horizonhobby.com on the
“Support” tab. If you do not have internet access, please
include a letter with your complete name, street ad-
dress, email address and phone number where you can
be reached during business days, your RMA number, a
list of the included items, method of payment for any
non-warranty expenses and a brief summary of the
problem. Your original sales receipt must also be
included for warranty consideration. Be sure your name,
address, and RMA number are clearly written on the
outside of the shipping carton.
Warranty Inspection and Repairs
To receive warranty service, you must include your
original sales receipt verifying the proof-of-purchase
date. Provided warranty conditions have been met, your
Product will be repaired or replaced free of charge.
Repair or replacement decisions are at the sole
discretion of Horizon Hobby.
Non-Warranty Repairs
Should your repair not be covered by the warranty, the
repair will be completed and payment will be required
without notification or estimate of the expense unless
the expense exceeds 50% of the retail purchase cost.
By submitting the item for repair you are agreeing to
payment of the repair without notification. Repair
estimates are available upon request. You must
include this request with your repair. Non-warranty
repair estimates will be billed a minimum of ½ hour of
labor. In addition you will be billed for return freight.
Please advise us of your preferred method of payment.
Horizon accepts money orders and cashiers checks, as
well as Visa, MasterCard, American Express, and
Discover cards. If you choose to pay by credit card,
please include your credit card number and expiration
date. Any repair left unpaid or unclaimed after 90 days
will be considered abandoned and will be disposed of
accordingly. Please note: non-warranty repair is only
available on electronics and model engines.
United States:
Electronics and engines requiring inspection or repair
should be shipped to the following address:
Horizon Service Center
4105 Fieldstone Road
Champaign, Illinois 61822
All other products requiring warranty inspection or repair
should be shipped to the following address:
Horizon Support Team
4105 Fieldstone Road
Champaign, Illinois 61822
Please call 877.504.0233 or e-mail us at
[email protected] with any questions
or concerns regarding this product or warranty.
United Kingdom:
Electronics and engines requiring inspection or repair
should be shipped to the following address:
Horizon Hobby UK
Units 1-4 Ployters Rd
Staple Tye
Southern Way
Harlow
Essex CM18 7NS
United Kingdom
Please call +44 1279 641 097 or
[email protected] with any questions or
concerns regarding this product or warranty.
Germany:
Electronics and engines requiring inspection or repair
should be shipped to the following address:
Horizon Technischer Service
Otto Hahn Str. 9a
25337 Elmshorn
Germany
Please call +49 4121 46199 66 or
[email protected] with any questions or
concerns regarding this product or warranty.
