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Repair Request is available at www.horizonhobby.com on the “Support” tab. If you do not have internet access, please
include a letter with your complete name, street address, email address and phone number where you can be reached
during business days, your RMA number, a list of the included items, method of payment for any non-warranty expenses
and a brief summary of the problem. Your original sales receipt must also be included for warranty consideration. Be sure
your name, address, and RMA number are clearly written on the outside of the shipping carton.
Warranty Inspection and Repairs
To receive warranty service, you must include your original sales receipt verifying the proof-of-purchase date. Provided
warranty conditions have been met, your Product will be repaired or replaced free of charge. Repair or replacement
decisions are at the sole discretion of Horizon Hobby.
Non-Warranty Repairs
Should your repair not be covered by warranty the repair will be completed and payment will be required without notification
or estimate of the expense unless the expense exceeds 50% of the retail purchase cost. By submitting the item for repair
you are agreeing to payment of the repair without notification. Repair estimates are available upon request. You must
include this request with your repair. Non-warranty repair estimates will be billed a minimum of ½ hour of labor. In addition
you will be billed for return freight. Please advise us of your preferred method of payment. Horizon accepts money orders
and cashiers checks, as well as Visa, MasterCard, American Express, and Discover cards. If you choose to pay by credit
card, please include your credit card number and expiration date. Any repair left unpaid or unclaimed after 90 days will be
considered abandoned and will be disposed of accordingly. Please note: non-warranty repair is only available on electronics
and model engines.
United States
Electronics and engines requiring inspection or repair should be shipped to the following address:
Horizon Service Center
4105 Fieldstone Road
Champaign, Illinois 61822
USA
All other Products requiring warranty inspection or repair should be shipped to the following address:
Horizon Product Support
4105 Fieldstone Road
Champaign, Illinois 61822
USA
Please call 877-504-0233 or e-mail us at [email protected] with any questions or concerns regarding this
product or warranty.
United Kingdom
Electronics and engines requiring inspection or repair should be shipped to the following address:
Horizon Hobby UK
Units 1-4 Ployters Rd
Staple Tye
Harlow, Essex
CM18 7NS
United Kingdom
Please call +44 (0) 1279 641 097 or e-mail us at [email protected] with any questions or concerns regarding this
product or warranty.
Germany
Electronics and engines requiring inspection or repair should be shipped to the following address:
Horizon Technischer Service
Hamburger Strasse 10
25335 Elmshorn
Germany
Please call +49 4121 46199 66 or e-mail us at [email protected] with any questions or concerns regarding this
product or warranty.
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