What do I do when the barrier is stuck?
If the application is telling you that a certain barrier is jammed you must remove all mechanical
obstructions that are preventing regular function of the barrier. If you are sure that there are no
obstructions check the battery. A low battery can cause the barrier to stop moving.
What do I do when the barrier does not close upon my departure?
Correct barrier positioning is crucial for correct automatic close behaviour. In case the barrier
does not automatically close upon your departure first check if the „auto-close“ option in the
settings of the application is turned on. If the problem persists contact customer support.
Do I need to be connected to the internet to use the barrier?
To use the barrier you do not need either a mobile or WiFi connection. A mobile connection is
needed only when initially setting up the barrier and when using shared keys.
Can two users operate the same barrier simultaneously?
A single user can operate only one barrier at a particular time. While a user is connected to the
barrier, other users can not operate the same barrier.
Does the app warn me when the battery levels are low?
The app will warn you if the battery levels are under 20% during connection to the barrier.
What do I do if an „Authentication key already set“ message appears during connection to the
barrier?
to the barrier and has administrator privileges, you must reset the barrier to factory settings
before pairing up your new phone to the barrier.
The application does not display any barriers when scanning?
Make sure that Bluetooth and Location permissions are enabled.
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