Parker PVSG-IQAN-C2E1M2W1U1, User Manual

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Troubleshooting
8.2.2. IQAN Connect remote diagnostics will not connect.
•
Check to see if the status light has a green heartbeat blink. It typically takes 1-2 minutes
for the gateway to connect to the IQAN Connect diagnostic servers.
•
Ensure the gateway is connected to the cellular network and has IP connectivity. The
cellular status light should be solid green.
•
Ensure that the gateway is properly connected to the diagnostic bus of the IQAN system.
Reference section
3.2 Designing and Connecting the Vehicle Harness and 4.1 Power and
Vehicle Communication for additional information on how to connect the diagnostic
bus.
8.2.3. Users gateway is connected but does not display data in
the web application user interface.
•
Check to ensure that the gateway is connected to a cellular network and has IP
connectivity
•
If the gateway template has been recently updated in the cloud interface it can take up
to 5 minutes for the gateway to sync up with the changes made in the cloud.
•
Check to ensure that the CAN networks are properly wired per section 4.1.
•
Check to ensure that the CAN networks are broadcasting the signal that the user
attempting to capture.
o
Note if the IQAN diagnostic bus is not properly installed to the diagnostic bus of
the gateway IQAN telematics signals will not be captured. Reference section 3.2
Designing and Connecting the Vehicle Harness and 4.1 Power and Vehicle
Communication for additional information on how to connect the diagnostic
bus.
•
The user should check the template in the clo ud interface is configured for the user’s
application. Some common application issues with the templates
o
Ensure that the template is properly configured.
o
Ensure that all signals in a signal collection are present on a the CANBUS. For
example, if a signal collection is configured to collect 8 signals and only 7 signals
are present on the attached CANBUS, none of the signals will transmit until that
last signal is seen by the gateway logger.
o
For more information on configuring a template in the IQAN Connect cloud
interface the user should check the
template knowledge base .