Parker PVSG-IQAN-C2E1M2W1U1, User Manual

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Troubleshooting
8.2.4. Users gateway will not show its GPS location.
•
If the GPS LED is a slow red blink:
o
Wait 1 minute for device to boot.
o
Power cycle the gateway.
•
If the GPS LED is a yellow blink
o
Wait for 3 minutes for the firmware to fully initialize.
o
Make sure your antenna has line of sight to the sky. GPS technology is line of
sight and requires a clear view of the sky.
o
Check to make sure the correct antenna lead is attached to the GPS connection.
Check for cable breaks and loose connections.
•
If the gateway is transmitting other signals, but not GPS, add the GPS mode to the
template in its own signal collection to check the state of the GPS signal. See Figure 18
for the GPS mode signal definition.
Figure23. GPS Mode signal definition.
8.2.5. After reading this manual, the user is still having issues,
where can they get help?
Contact the supplier of the PVSG-IQAN gateway or open a ticket with the Parker Support
Help
Desk 1-888-915-4357 (help) number when looking for assistance on any of the IoT
product and services. Also email
phsupport@parker.com for further assistance.