13
Frequently Asked Questions
How do I record to my computer?
- Recording software is not included with the Zphono•USB. You will need to purchase or download
recording software. See page 12 for some recommended programs. Follow the instructions
supplied with the recording software.
When I plug the Zphono•USB into my computer it is identified as a “USB Audio
CODEC.” Is this ok?
- Yes, this is a Windows
®
generic term for any connected USB audio device.
I don’t know how to use the recording software. Where do I go for help?
- Please contact the company that made the recording software. Parasound does not offer support
for software or computer-related issues.
My recordings are too quiet or there is a hissing sound in the background.
- The Zphono•USB USB gain is set too low. Follow the USB gain setting procedure on page 11.
Also, make sure the Cartridge switch on the Zphono•USB is set correctly.
My recordings are too loud and sound fuzzy or distorted.
- The Zphono•USB’s USB gain is set too high. Make sure the front panel red USB Clip indicator
never illuminates during recording. Follow the USB gain setting procedure on page 11.
Also,
make
sure the Cartridge switch on the Zphono•USB is set correctly.
My recordings have very little bass and too much treble.
- Check the RIAA EQ switch on the rear panel, for most recordings this should be set to “On”. This
should only be set to “Off” if you plan to digitally “add” the RIAA EQ after recording. See page 8 for
more information on the RIAA EQ. Also, make sure the Cartridge switch on the rear panel is set
correctly.
I am using Windows 7
®
and my recordings ended up in mono. Why?
- Follow the recording tips on page 12 to ensure you are recording in stereo (2 channel).
The USB Clip indicator flashed briefly a few times during a track. Do I need to re-
record the song or album?
- If the red USB Clip indicator flashed only once or twice for a second or two you will most likely not
hear any problem in the recording. Play the recording and listen for any distortion during loud
sections of the music.
The USB Clip indicator never comes on, even if I turn the USB Gain knob all the way up.
- The USB Clip indicator will only come on when the Zphono•USB is connected to a computer with
the supplied USB cable. There must also be an active source playing music and the correct input
must be selected. Use a pair of headphones to make sure that music is playing.
Why is there no sound from the speakers?
- Check that input and output cables are plugged in all the way at both ends.
- Make sure you have selected the correct input (Phono, Line 1 or Line 2)
I can hear a background hum from my speakers or headphones
- Check that you have attached your turntable’s ground wire to the ground terminal on the back
panel of the Zphono•USB.
- Try Changing the position of the AC Polarity switch on the back of the Zphono•USB.
Move this switch only after the Zphono•USB
AC cord is disconnected.
- Move audio cables and AC cords away from each other (while power is off).
- Make sure insulating shoulder washers are used if the unit is rack mounted.
- Check that the power amps and the Zphono•USB are plugged into the same AC outlet.
