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Returning your Zamp to Parasound for Service
If we determine that you should send your Zamp v.2 to Parasound, you will need to
obtain a Return Authorization (RA) number. The RA number must be clearly marked on
the outer carton only. Ship the unit with adequate insurance and a copy of your purchase
receipt inside to validate your warranty. You must provide an original purchase receipt
from an Authorized Parasound Dealer for warranty repair. Units purchased from
unauthorized dealers are not eligible for warranty repair.
Units that arrive without an RA number, without a suitable shipping carton or with
evidence of improper internal packing materials may be refused. We do not accept collect
shipments. After repair under warranty, the unit will be returned to you via prepaid UPS
within the Continental United States.
In the case of a non-warranty repair, contact us and we will advise you of the repair
charges before you ship the unit to us. The same packing and Return Authorization
number requirements apply.
Important Notice before Shipping your Zamp v.2
Before you ship the unit to Parasound, you MUST repack the unit into its fitted insert
sandwich and its original carton. If you do not have the original packing cartons and foam
inserts, call us for new packing material that we can provide to you at a nominal charge.
Use of any other carton and packing materials will probably result in shipping damage.
Common carriers such as UPS will not pay claims for damage incurred during shipment
when products are surrounded only with Styrofoam “peanuts” or packed in non-original
factory cartons. Repairs for shipping damages because of mis-packing are your sole
responsibility.
Finally
Thanks for taking the time to read through these instructions and getting to know your
Zamp v.2 a little better. We sincerely hope you enjoy your new Zamp v.2 for many years
to come!
The Parasound Staff
