11 JRHOME.COM
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Troubleshooting
PROBLEM
POSSIBLE CAUSE
CORRECTIVE ACTION
Fireplace doesn’t work.
Fireplace inner components are overheating or the
home circuit breaker has tripped.
Reset switch by turning master switch off and
waiting for 5mins, then turning it back on.
Flame is not moving.
Wiring may be loose or the flame motor may be
defective
Call customer service for instructions.
Dim or poorly visible flame
or crystals aren’t glowing.
LED lights are burnt out or the wiring is loose.
Call customer service for instructions.
Flame sputters.
Flame motor is defective.
Call customer service for instructions.
Remote control does not
work.
Low battery. Master switch is in “OFF” position.
Change the battery for remote control. Check to
make sure the master switch is turned on.
Circuit breaker trips or fuse
blows when the unit is on.
Improper circuit current rating.
Turn off electrical equipment sharing the circuit.
Call customer service for instructions.
Heater does not provide
heat when turned on.
Thermal switch has been tripped. Circuit breaker
has been tripped.
Turn the unit off and unplug the unit for 5mins. Plug
back in and turn on the unit.
Turn off circuit breaker that supplies electricity to
the unit, wait 5 minutes, then flip circuit breaker
back on
Appliance turns off and will
not turn on.
Appliance has overheated and its safety device has
caused the thermal switch to disconnect.
House circuit breaker has tripped
Unplug the appliance, allow to cool for 15mins, then
plug back in.
Reset the house circuit breaker.
Review & Warranty Extension
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warranty-registration to receive a complimentary extra year of warranty protection.
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