TROUBLESHOOTING
PROBLEM
SOLUTION
Power
Power but no
steam
If there is intermittent power or power but not steam, locate the
external fuse. Check condition and proper amperage 8-10AMP.
Allow the unit to cool down 10-15min then restart again.
No Power
Check or switch to a different wall outlet.
Check that the timer knob in correctly positioned and not
spinning in place.
The thermostat and thermostat protector may need to be
replaced.
Water
Leaking
Jar & Gasket
Check condition of jar and gasket for cracks or damage.
Tighten using tension knob
Bubbling Over
The vaporizer will bubble up over the funnel in two instances:
(1) Obstruction - Debris in the steam ways; kink or twist in the
silicon pipe.
(2) Additive in the water like oils and or acidic based cleansers.
Steam
Output
Ozone Lamp
The ozone lamp illuminates the water vapor making it appear
that there is an increase in steam volume.
Check condition of ozone lamp and starter. Parts may be loose
or may need to be replaced.
Funnel Cap
If the funnel cap is missing, there will be a decrease in steam
pressure as steam escapes from the top fill funnel as opposed
to traveling up through the steam arm.
Check that the funnel cap is in place and in good condition.
Spitting or
Popping
Spitting
When are you experiencing the spiting: beginning, middle, or
end?
Spitting in the begin or end may be expected as the machine is
coming to a boil or running low on water.
Intermittent spitting may be caused by use of aromatherapy oils,
water mineral build-up, misaligned steam arm, or a kink in the
silicone tube.
Popping /
Gurgling
A popping or gurgling sound is an indication that the silicone
tube may need to be replaced or repaired.
This symptom may be accompanied by low steam volume.
Wobbling
Stand
Review stand assembly instructions. Check for loose bolts and
tighten with tool. Hand tightening is not strong enough- please
use a wrench.
Pay particular attention to the center bolt for the telescoping
pole assembly.
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