9
POLICY AND INSTRUCTIONS FOR RETURN OF PRODUCT TO PARA
SYSTEMS, INC.
If product is returned to Para Systems, Inc. for any reason:
1.
Call Para Systems at ( 972) 446-7363 and ask for Customer Service
2.
Describe the problem or reason for return and you will be given a Return
Material Authorization Number (RMA #). This number must be place on the shipping
carton, preferably on the return shipping label. The RMA # on the carton will ensure prompt
handling when received at Para Systems, Inc.
3.
Pack the unit for shipment in the original carton and foam as received. Other
packaging methods can result in damage to the unit. Prior to packing the unit, remove
battery pack cabling, if installed, and reinstall the access cover plate. Also turn the breaker
switch “off” and tape the power switch in the “off” position. If these actions are not taken,
these units can come “on” during shipment.
4.
Enclose the name and telephone number of the person who can authorize
repair charges inside the carton or packing list folder. Also include your current address for
product return.
5.
Return the unit freight prepaid to Para Systems headquarters at the address
shown on the front of this brochure. C.O.D. shipment will not be accepted.
6.
If repair of the product is Para Systems, Inc.’s responsibility per the warranty
statement, there will be no charge for the repairs and the product will be returned to you,
freight prepaid, provided the unit(s) was returned in the original shipping carton and foam. If
other packing methods used result in unit damage during shipment, this repair will be at
your expense. Additionally, if your packing is not deemed useable for return of the product
to you, you will incur a $10 charge for new box and foam.
7.
If repair of the product is not Para Systems, Inc.’s responsibility, Para
Systems will advise estimated repair charges by telephone for your authorization. Should
you choose not to have the unit repaired, you will incur a repair estimate charge of $15
only. All product will be returned to you C.O.D. for the amount of the repair or repair
estimate, plus applicable shipping and handling charges.
