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11.2. Common Troubleshooting
11.2.1. Common Trouble
Trouble
Cause
Solution
Printer Problems
The printer
does not work
The cable between the
computer and the printer is not
connected properly.
Error in specifying the print
port.
The printer is offline, and Use
Printer Offline is checked.
The printer does not recover
from an internal error, such as
a paper jam, paper empty, etc.
Disconnect and then reconnect the printer cable.
Check the printer settings to ensure that the print job
is sent to the correct port. If the computer has more
than one port, make sure that the printer is
connected to the correct port.
Make sure that the printer is in the normal online
status.
Laser toner cartridge issue
The laser toner
cartridge chip
cannot be
detected.
The laser toner cartridge chip
is dirty.
The laser toner cartridge chip
contacts the spring or the
copper pillar and gets dirty.
Please clean the laser toner cartridge chip surface.
Please clean the contact spring or the copper pillar.
Problems in Handling Paper
Paper feed
failure
The print media is loaded
incorrectly.
The print media is beyond the
usage specification range.
The feed roller is dirty.
Please install the print media correctly.
Please use the print media within the specification
range.
Clean the feed roller.
Paper Jam
There is too much paper in the
tray.
The print media is beyond the
usage specification range.
There is foreign matter in the
feed channel.
The feed roller is dirty.
Internal parts failure.
Remove excess paper from the tray.
Remove excess paper from the tray.
Clean the feed channel.
Clean the feed roller.
Print with
multipage fed
in
Excessive static electricity on
the print media.
The print media is damp and
sticks together.
Internal parts failure.
Separate the print media to eliminate some static
electricity.
It is suggested that you use the recommended print
media.
Separate the print media or use better quality and
Summary of Contents for P2210 Series
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