Pantum M6700 Series Faq Download Page 19

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4. How to solve the wireless connection failed when it showed "The

printer cannot connect to any wireless network with the wireless

credentials provided"?

Reason1:

It is inconsistent with the network name, safe mode and password.

Solution:

It needs to enter the corresponding name, mode and password of internet. Please
don’t select “Enter SSID Manually” when you install the driver and select the

corresponding internet SSID and safe mode. And then please enter your internet
password to configure it.

Reason2:

The IP of printer and PC are not under the same router.

Solution:

Please check with your configuration page to confirm the IP address. And please
change your IP address the same with your configuration page

Summary of Contents for M6700 Series

Page 1: ...wireless hotspot 20 6 How to close Printer WIFI Hotpot Setting 20 7 How to install the Printer with hostname 22 8 Where can I check the Hotspot IP address 26 9 How to connect the printer under Mac sys...

Page 2: ...rial number location 55 15 Why the printout is not clearly and a little whitish in the printing 55 Paper Issues 56 1 How can I clear any paper jam in the printer 56 2 Why the printer could not feed pa...

Page 3: ...al Settings Issues 79 1 Is it possible to close the Auto sleeping time on M6700 M7100 Series Printer 79 2 Is it possible to close the Auto sleeping time on M6800 M7200 Series Printer 79 3 How to Resto...

Page 4: ...nt Information Pages from M6800 M7200 Series Printer 114 17 How to do Duplex Printing on Mac system 115 Scan Issues 116 1 How to Scanning on Linux System 116 2 Why it is unavailable for the scanning t...

Page 5: ...ow to set the fax as Fax Mode on M6800 M7200 Series Printer 143 6 How to Set the Time Zone Format on M6800 M7200 Series Printer 144 7 How to adjust receiving NO of rings in fax mode on M6800 M7200 Ser...

Page 6: ...M7200 Series Printer to a Wireless Network easily by one click installation applicable to Wi Fi or network models Here is the installation step 1 Double click on the Auto run file and then select I ag...

Page 7: ...3 Please make sure that pc is connected with router via network cable or wi Fi 4 Please connect PC with printer via USB cable to configure printer Wi Fi...

Page 8: ...5 After installation is finished Installation Complete interface will pop out you can select to print test page or Done...

Page 9: ......

Page 10: ...100 M6800 M7200 Series printer is power on Step2 Connect to Printer AP by mobile phone or PC The SSID is start with DIRECT and follow with number and character string Step3 Visit the Printer Web page...

Page 11: ...er name admin Default password 000000 And Login Step6 Select settings Tap wireless settings wireless Hot spot Then set wireless Parameter Authentication either WPA or WPA2 Step7 Set the password in th...

Page 12: ...Step8 Disconnect equipment and printer when reconnect them it should input the password as step 7 setting Remark...

Page 13: ...e way to recover factory default setting in case customer forgets the password Step1 Please select Menu Step2 Select NO 2 System set by page down butto Step3 Select NO3 Restore set by page down button...

Page 14: ...For M6800 M7200 Series printer Here is the way to recover factory default setting in case customer forgets the password Step1 Please select Menu Step2 Select NO 2 System set by page down button...

Page 15: ...Step3 Select NO3 Restore set by page down button Step4 Select NO2 YES and it will be done...

Page 16: ...antum com global drive m6700d M6700DW https global pantum com global drive m6700dw M7100DN https global pantum com global drive m7100dn M7100DW https global pantum com global drive m7100dw M6800FDW ht...

Page 17: ...rive m7200fdw Step1 Please log in our website http global pantum com global Step2 Please chose Drivers Downloads the picture will be shown as below Step3 Please enter your model of your printer in the...

Page 18: ...Step4 Please click the Printer model in the below picture Step5 At last please chose your system and download at the below of page it will be done...

Page 19: ...the corresponding name mode and password of internet Please don t select Enter SSID Manually when you install the driver and select the corresponding internet SSID and safe mode And then please enter...

Page 20: ...I default password of printer s wireless hotspot The WIFI default password is 12345678 6 How to close Printer WIFI Hotpot Setting Step1 Log in the IP addresses 192 168 223 1 when your WIFI is connecte...

Page 21: ...Step2 Chose Setting in the below picture Step3 Chose wireless Hotpot at the left column...

Page 22: ...Step4 Chose Close to apply and it will be done 7 How to install the Printer with hostname Step1 Select Wireless network connection at the first step...

Page 23: ...Step2 Select below option and click next Step3 Select below option and click next...

Page 24: ...26 Step4 Select the WIFI name of your router and click next...

Page 25: ...Step5 Click Next after established the wireless connection Step6 Select Add the IP address or hostname manually and enter your hostname for hostname please check with note...

Page 26: ...nt the network configuration page on your control panel and then you will see it as below 8 Where can I check the Hotspot IP address Please check it on the Network configuration information page as be...

Page 27: ...nter under Mac system with cable Setting Guide Step1 Connect your printer and your laptop with a USB cable Step2 Click the System Preferences Pinter Scanners Step3 Make sure the printer you need to us...

Page 28: ...WIFI Direct via M6700 M7100 M6800 M7200 Series Printer Step 1 Find device name and IP Address you can check it on your network configuration information page of your printer Press on the control panel...

Page 29: ...tep 2 According the SSID Name connect your Laptop with this WIFI Step 3 Select the document you want to print and click Command P Button Step 4 Setting the Print parameter then click Print and finishe...

Page 30: ......

Page 31: ...using Step1 Press the Win R combination key on the keyboard to open Run enter services msc in the run box and click OK to open the service Step2 Find the prints pooler service in the service interfac...

Page 32: ...on the computer open the C Windows System32 spool PRINTERS directory in turn and delete all files inside Step4 Switch back to the prints pooler service interface restart the prints pooler service and...

Page 33: ...e screen and select Step1 Choose Copy the CD s driver installation package to the local disk or download the driver from our website https global pantum com global drive_tag drive Step2 Open the Termi...

Page 34: ...Method 2 Right click on the local disk folder and click Open Terminal Step3 Open the driver installation package drag install sh file to terminal and press enter to execute Open Terminal...

Page 35: ...Install Step4 Open the driver installation package drag install sh file to terminal and press enter to execute Step5 Read and agree to the license Agreement and click Install...

Page 36: ...terface and click Authentication Authentication Step8 After completion of installation the Installation is complete interface pops up and click Complete Step7 The system starts to install the driver T...

Page 37: ......

Page 38: ...connect to the printer s WIFI enter the printer s webpage interface and log in Step3 Click Setting Network settings Wireless Setting Wireless Network click turn on to turn on the Basic Status of Wire...

Page 39: ...authentication method and enter a password if it is encrypted and then click Apply Step5 If the printer status is connected turn to step 6 If not turn to the step 4 Step6 connect MAC to the wireless...

Page 40: ...14 How to install the printer driver manually in windows 10 Step1 Click the Devices in Windows Settings Step2 Click printer scanners select the printer click Manage...

Page 41: ...Step3 Click Printer properties Advanced New Driver Step4 Click next Have disk select the driver file...

Page 42: ...Step5 Click finish and the printer driver has been installed...

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Page 44: ...15 How to delete the printer driver in Windows 10 Step1 Click the Apps in Windows Settings Step2 Select the printer driver click Uninstall...

Page 45: ...unit Last install the assembly into the printer until hearing a click sound 2 How do I check the amount of toner left in my cartridge from M6700 M7100 Series Printer Take M7100 Printer for example Cli...

Page 46: ...Step3 Select NO 2 Prt Info Page then chose OK it will be done...

Page 47: ...3 How do I check the amount of toner left in my cartridge from M6800 M7200 Series Printer Take M7200 Printer for example Click on Operation panel Menu setting 7 Information Report 4 Prt Info Page...

Page 48: ...Step1 Click menu and to choose number by page down on the below control panel Step2 Click 7 Info report in the menu setting ok Step3 Select NO 2 Prt Info Page then chose OK it will be done...

Page 49: ...om M6700 M7100 Series Printer Take M7100 Printer for example Click on Operation panel Menu setting 7 Info report 2 Prt Info Page Step1 Click menu and to choose number by page down on the below control...

Page 50: ...Step3 Select NO 2 Prt Info Page then chose OK it will be done...

Page 51: ...ake M7100 Printer for example Click on Operation panel Menu setting 7 Info report 2 Prt Info Page Step1 Click menu and to choose number by page down on the below control panel Step2 Click 7 Info repor...

Page 52: ...ndard Cartridge Model TL 410 Page Yield 1500 Pages High Volume Cartridge Model TL 410H Page Yield 3000 Pages 7 What are the drum unit models for M6700 M7100 M6800 M7200 series printer Starter drum uni...

Page 53: ...her the page can print should be less 9 Why the Status light shows orange when I insert a new cartridge Step1 Check the cartridge whether you pull out the seal on it Step2 Take out of the cartridge fr...

Page 54: ...displayed by the power indicator 12 How to check the printer s serial number location Open the printer s rear cover please check with below pictures 13 How to check the toner s serial number location...

Page 55: ...ase check with below pictures 15 Why the printout is not clearly and a little whitish in the printing Take out the cartridge hold the handle of the cartridge and gently shake around 5 to 6 times so as...

Page 56: ...pull the jammed paper out and Install paper tray Step2 Open the front cover take the laser toner cartridge out along the track then gently pull the jammed paper out B Paper Jam in the Fuser unit Step1...

Page 57: ...emove the jammed paper from the duplex unit If the paper does not come out along with the duplex unit open the tray and remove the jammed paper directly from the bottom D Paper Jam occurs on the ADF S...

Page 58: ...1 There is too much paper in the tray Solution Remove excess paper from the tray 2 The print media is loaded incorrectly Solution Please correctly load the print media 3 The print media is beyond the...

Page 59: ...antum M6700 M7100 M6800 M7200 series printer 4 How to print multipage on one page Step1 Please double left click your model of your printer in the Devices and Printers Step2 Select printing preference...

Page 60: ...Layout 5 How to adjust letter format in the printing document Step1 Please check the paper size in the printer s property if it is the letter size please follow up with below steps to check Please dou...

Page 61: ...Please change the it to Letter 8 5x11 inch in the printing preferences Step2 Please change to letter size in the printing document also...

Page 62: ...ument Step1 Please double click your model of your printer in the Devices and Printers Step2 Firstly please change the paper size to DL Env 110 220mm in the printing preferences Secondly change the pa...

Page 63: ...Step3 Please change to letter size in the printing document also...

Page 64: ...ble with Yes Ubuntu 12 04 14 04 16 04 18 04 4 Is my printer Windows compatible What are the versions that it is compatible with Yes Microsoft Windows server 2003 Server 2008 Server 2012 XP Vista Win7...

Page 65: ...8 Is my printer compatible with Linux Debian 9 system No our printer did not compatible with Linux Debian 9...

Page 66: ...pp by itself so it just need to connect the printer and print Switch on printer Connect printer hot spot Select a file Setup and print Solution 2 Download APP on IOS device Switch on printer hot spot...

Page 67: ...Step2 Switch on the printer Step3 Connect to the Printer Hotspot...

Page 68: ...r button at the top of interface then s add the printer Step5 Select the file and print it Solution 2 Download the Mopria application Step1 Download and install Mopria Print Service plugin to the mobi...

Page 69: ...Step3 Connect to the printer hot spot Step4 Click Settings on the main screen choose Print and have Mopria Print Service set to on Step5 Start the application...

Page 70: ...document click on the upper right corner and click Print Step7 Select the printer click Print 4 How to check the Pantum app version in Android system Guide Step1 Please open the pantum app and click M...

Page 71: ...Step2 Please click on the version in red circle then the version will show as below...

Page 72: ...e multi page scanned documents into one PDF from M7100 M6800 M7200 with W Series Printer via Android mobile phone Please select the ADF in the Pantum app then it can scan multiple pages and save it as...

Page 73: ...can check it on your network configuration information page of your printer Press on the control panel Menu setting Information Report Prt net conf We will take an example as below Step2 Make sure tha...

Page 74: ...Open the PANTUM application click mobile scan then click on Scan Step4 Click select a scanner in the top then click add the IP address Enter the printer IP address 192 168 223 1 and connected success...

Page 75: ...you can adjust the scanning settings inside the red circle and finally click Start then starting scan as shown below Step5 After the scan completed the preview interface appears then click done and r...

Page 76: ...ng in the mobile phone from M6700 M7100 M6800 M7200 with W Series Printer Step 1 Click on the option in the lower right corner of the program page Step 2 then select the dual short or dual long per yo...

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Page 79: ...sleeping mode from 1min to 60 minus Please check with below pictures Menu System Settings Sleep Time Setting select the time you needed 1min 5min 15min 30min 60min Note When the printer is in dormant...

Page 80: ...me Setting select the time you needed 1min 5min 15min 30min 60min For M6800 M7200 Series printer Note When the printer is in dormant status you can wake it up just by pressing any button or sending pr...

Page 81: ...Step2 Click NO 2 system set by up and down button in the menu setting and then chose OK Step3 Click NO 3 Restore set in the menu setting ok Step4 Select NO 2 Yes then chose OK it will be done...

Page 82: ...0 M7200 Series Printer Step1 Click menu and to choose number by page down on the below control panel Step2 Click NO 2 system set by up and down button in the menu setting and then chose OK Step3 Click...

Page 83: ...on M6700 M7100 Series Printer Please follow up with below steps I will put two pictures for the different languages if you still failed to follow up the choosing numbers maybe you can try to change it...

Page 84: ...stem set in the menu setting these two kinds of languages pic are the same meanings then chose OK Step3 Then Select NO 2 language set in the system set these two kinds of languages pic are the same me...

Page 85: ...rinter Please follow up with below steps I will put two pictures for the different languages if you still failed to follow up the choosing numbers maybe you can try to change it with same words Step1...

Page 86: ...language set in the system set these two kinds of languages pic are the same meanings then chose OK Step4 At last select NO 2 English these two kinds of languages pictures are the same meanings then c...

Page 87: ...setting on M6800 M7200 Series Printer Step1 Select menu on the below control panel Step3 Select NO 1 toner save set in the system setting Step4 Select NO 1 Turn off it will be done Step2 Select NO 2...

Page 88: ...8 What is my M6700 M7100 M6800 M7200 series printer Specifications...

Page 89: ......

Page 90: ...the printer to print darker under Windows It will be changed in the printer s proprieties Layout Effect Dark 2 How to get the printer to print darker under Mac Step1 Click Print of the file Step2 Cli...

Page 91: ...Step3 Chose Media Quality in the option select from Draft Normal Best per your request 3 How to add a printer by manually under Windows Step1 Click add a printer in the Devices and Printers...

Page 92: ...ase chose the printer that I want isn t listed and chose next it will be shown as below Step3 Please chose adds a local printer or network printer with manual settings and chose Next it will be shown...

Page 93: ...Step4 Please chose Use an existing port and select Next it will be shown as below Step5 Please chose have disked and click Next it will be shown as below...

Page 94: ...Step6 Please chose browse when the windows pop up it will be shown as below Step7 Please chose the INF file in the installation package and then chose Next it will be done...

Page 95: ...SB cable 4 How to add a printer by manually under Mac Step1 At first please follow up the instruction of the CD ROM to install the driver with USB that is under the MAC system Step2 After installed th...

Page 96: ...s driver which installed on PC It is needed to be the same with printer model After chose to save it will be finished to install Remark If the internet needs to set up manually You can chose to IP mo...

Page 97: ...After chose to save it will be finished to install the internet printing 5 How to do Duplex Printing on Windows system Please change your printer s properties as below steps Step1 Please chose the mo...

Page 98: ...ncel the duplex printing under Windows Please change your printer s properties as below steps Step1 Please chose the model of your printer in device and printer Step2 Double left click the printer pri...

Page 99: ...kindly check with below steps you need to end the printing job in the printing queue Step1 Please double click your model of your printer in the printer and device the picture will be shown as below S...

Page 100: ...20 80 and it will work fine 2 Paper status the paper status when dry or moist will also influence strongly the printing vapor When the paper is just unpacked to print or just laid in the dry environme...

Page 101: ...Step2 Click Properties of the printer Step3 Please check your original port in the port and keep it in mind...

Page 102: ......

Page 103: ...Please change your original port to FILE Print to File Step5 Please choose any file you want to print and save it on the Desktop as 123 Step6 Please find the 123 prn file on the desktop and send it t...

Page 104: ...3 11 How to do when it shown 0x000000709 Error Reason 1 The compatibility issue about Windows system 2 When both of windows and XP sharing the same network and the XP as the main host will be led to t...

Page 105: ...Step1 Select Manage in the This PC Solution B Step2 Select windows firewall and right click to run it Restart your computer after you run the windows firewall Step1 Select Manage in the This PC...

Page 106: ...right click to run it Restart your computer after you run the windows firewall Step3 Please enter win R and open operation window please enter the IP address which is from the sharing this printer s X...

Page 107: ...then reconnects to the printer and re install the driver Step2 Click PC table start Devices and Printers delete the useless printer copy manually the mouse right click on the useless printer name and...

Page 108: ...ters and click delete port confirm At last reconnect to the printer and reinstall the driver 13 How to download the User Manual Successfully Here are two options for you to download the user manual fo...

Page 109: ...ption B Please download the user manual from our official website Step1 Please log in the website http global pantum com global Step2 Enter your model of your printer in the blank of the below picture...

Page 110: ...Step3 Select the model of your printer Step4 Chose the corresponding language you are using which stat to download the user manual...

Page 111: ...14 How to register for printer warranty on line Step1 Register your account in the website https service global pantum com user login register html Step2 Log in your account with password...

Page 112: ...Step3 Please chose Product Registration the picture will be shown as below Step4 At last you can register for your printer at the below of page it will be done...

Page 113: ...Pages from M6700 M7100 Series Printer Step1 Click menu and to choose number by page down on the below control panel Step2 Click 7 Info report in the menu setting ok Step3 Select NO 2 Prt Info Page th...

Page 114: ...Pages from M6800 M7200 Series Printer Step1 Click menu and to choose number by page down on the below control panel Step2 Click 7 Info report in the menu setting ok Step3 Select NO 2 Prt Info Page th...

Page 115: ...17 How to do Duplex Printing on Mac system Step1 click on file then select print Step2 then select the Two Sided option and then try to print it...

Page 116: ...to Scanning on Linux System Step1 Make sure that you printer is connected to the computer with USB cable Step2 Please search the scan in application of Linux s system Step3 Please chose simple scan on...

Page 117: ...se preferences to go to the next step it will be shown as below Step5 Please chose Page down arrow in the scan source to go to the next step Step6 Then you can choose the corresponding model about you...

Page 118: ...Step7 At last please chose scan that will be done 2 Why it is unavailable for the scanning to email Step1 Please log in your email first and then click tools account setting...

Page 119: ...then it will be entered into the next step Step3 Please click more settings it will be entered into the next step Step4 Please chose advanced but please don t tick the SSL and then set up the outgoin...

Page 120: ...ge scanned documents into one PDF from M6700 M7100 Series Printer Step1 Press Scan button to enter scan status The default scan mode of control panel is Single Page Step 2 Press or button to select an...

Page 121: ...the control panel Press Start button scan the next page Press OK button end the scanning Step 5 Put the document to be scanned on the glass platen and press Start button to continue to scan the second...

Page 122: ...nt to the specified folder 4 How to merge multi page scanned documents into one PDF from M6800 M7200 Series Printer Step1 Press Scan button to enter scan status The default scan mode of control panel...

Page 123: ...page Press OK button end the scanning Step 5 Put the document to be scanned on the glass platen and press Start button to continue to scan the second page For ADF scanning it can run continuous scan d...

Page 124: ...l line was display when you used the ADF but used the platen was fine it was cause by the scanner s location left side in red circle platen glass is dirty So we suggest you that you can use a clean dr...

Page 125: ...Click Port to the Port interface then select Auto search network scanner Select Auto search network scanner when it search the IP address then click OK...

Page 126: ...7 How to reduce the G mail secure Click Scan and the printer can scan to PC by wireless Step1 Log on Google account Click the Security...

Page 127: ...Step2 When the less secure app access click turn on access no recommended Step3 In the new interface turn on Allow less secure apps on...

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Page 129: ...with its front upward and top fed firstly then adjust the document guide till it gets close to the paper stack If the problem still here it should turn to the step2 ADF Unit Step2 Please check whethe...

Page 130: ...e grooveI is empty Removed the paper scraps if stuck inside it And check the flags can work normally Paper feed sensor zoom 4 Close the ADF top cover and then put and paper in the ADF and try to scan...

Page 131: ...10 How to change the scanning folder Step6 Turn on the Pantum application Click scan...

Page 132: ...Step7 Click Folder to the folder settings interface Step8 Click Browse select the saving folder click OK...

Page 133: ......

Page 134: ...Copy Issues 1 How to do duplex copy from ADF For M6800 M7100 M7200 Step 1 Press Copy in the control panel Step 2 Select Copy settings Duplex print Dbl pg D pg...

Page 135: ...Step 3 Set the paper in the paper feeder And the control panel will prompt ADF Doc loaded Step 4 Press Start and the first page will scan Step 5 Turn the page over and put it in the feeder press Start...

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Page 137: ...Printer Step1 Select menu on the below control panel Step5 Then you can choose the report status of NO 1 Turn off NO 2 Always print NO 3 Only err ocur by page down button Step2 Select NO 1 fax setting...

Page 138: ...report setting on M6800 M7200 Series Printer Step1 Select menu on the below control panel Step2 Select NO 1 fax setting by page down button Step3 Select NO 14 fax report in the fax setting Step4 Sele...

Page 139: ...Step5 Then you can choose the report status of NO 1 Turn off it will be done...

Page 140: ...n through page up down button for other report request The interface as below Step1 Press Menu Button on the control panel as the arrow indicated Step2 Press page down Button to select 1 Fax setting t...

Page 141: ...Phone Mode on M6800 M7200 Series Printer Step1 Select menu on the below control panel Step2 Please choose page down to select Step3 Select NO 1 Fax setting in the menu setting Step4 Select NO 2 Receiv...

Page 142: ...rol Panel and the machine starts to receive the fax 2 Take the phone handle or press the Speaker button on the Control Panel and press the Start button for the machine to start receiving the fax 3 Use...

Page 143: ...Fax Mode on M6800 M7200 Series Printer Step1 Select menu on the below control panel Step2 Please choose page down to select Step3 Select NO 1 Fax setting in the menu setting Step4 Select NO 2 Receive...

Page 144: ...r Step1 Select menu on the below control panel Step3 Select NO 2 system set in the menu setting Step2 Please choose page down to select Step4 Select NO 8 Time date in the system set Step5 Select NO 1...

Page 145: ...ceiving NO of rings in fax mode on M6800 M7200 Series Printer Step5 Select NO 5 Time format ok Step6 Select 12H or 24H format in the Time format Step1 Please select Menu Step2 Select NO 2 System set b...

Page 146: ...Step3 Select NO3 Restore set by page down button Step4 Select NO2 YES and press OK button it will be done Step5 Select NO2 Receive set in fax setting Step6 Select NO2 NO of rings...

Page 147: ...press OK button it will be done Step1 Press Fax and then chose Ok to enter the Fax Setting interface Step2 Choose the NO 11 Contacts option you want to set by pressing the page up and down keys Step4...

Page 148: ...Step5 It will be taken an example as below...

Page 149: ...rinter Step1 Select menu on the below control panel Step5 Then you can choose the status of NO 1 Turn off and press OK button it will be done Step3 Select NO 2 Receive set in the fax setting Step4 Sel...

Page 150: ...everal numbers to be faxed one by one with the ability of up to 99 fax numbers for each group sent to at the same time Step1 Press Fax and then Menu to enter the Menu Setting interface Step2 Press OK...

Page 151: ...er the fax number one by one by pressing the number on the NO 4 New and edit Step3 Choose the 11 Contacts option you want to set by pressing the page up and down keys Step5 It will be taken an example...

Page 152: ...B Secondly please go back to the NO 2 Group call and set up a new group contact Step1 Please choose NO 4 New and edit in the Group call Step2 It will be taken an example as below...

Page 153: ...o20 fax numbers sent to at the same time Step1 Press Fax and then Menu to enter the Menu Setting interface Step2 Press OK button to enter the No 1 Fax setting interface C At last please go back to the...

Page 154: ...n you want to set by pressing the page up and down keys Step4 Enter the fax number one by one by pressing the number on the control panel Step5 Please choose Yes when it shown Add more number Step6 At...

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