13-9
Whole page dark
• The laser toner cartridge is
installed incorrectly.
• The internal part of the laser toner
cartridge is damaged.
• Abnormal charge inside the
printer; the laser toner cartridge is
not charged.
• If all-black image appear when
copying and scanning, maybe it is
scanning exposure, and the cover
on the manuscript is not properly
closed.
• The scanner is damaged.
• Ensure to install the cartridge
correctly.
• Please first close the cover o
the manuscript, and then carry
out copying and scanning.
The toner does not
adhere to the paper
• The print media that does not
meet usage specification, such as
the media is damp or too rough.
• The inside of the printer is dirty.
• The laser toner cartridge is
damaged.
• The internal part of the printer is
damaged.
• Please use the print media
within the specification range
• Clean the inside of the printer.
Horizontal stripes
• The laser toner cartridge is
incorrectly installed.
• The laser toner cartridge might be
damaged.
• The internal part of the printer is
damaged.
• Ensure to install the cartridge
correctly.
Note:
• The above troubles can be handled by cleaning or replacing the laser toner
cartridge. If the problem remains, please contact Pantum Customer Service.
