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Pantech MHS291LVW, User Manual

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Pantech MHS291LVW User Manual Download Page 46

46 Troubleshooting

Windows Vista(SP2)

Symptom 1

A bus driver that manages a Network Driver Interface Specification (NDIS) 
miniport is not loaded as expected. Therefore, a yellow exclamation mark (!) 
appears in Device Manager next to the device that is driven by the miniport. 
The driver also displays error code 38 (CM_PROB_DRIVER_FAILED_PRIOR_
UNLOAD). 
For example, this problem may occur on a bus driver that manages a USB 
composite device that includes a network adapter.

Resolution

Consider the following scenario:

•  You are running a Windows Vista-based computer.
•  You resume the computer from standby.

Please proceed by installing the Microsoft Hotfix located at the following 
Web site:

http://support.microsoft.com/kb/948278

Summary of Contents for MHS291LVW

Page 1: ...W is a Global ReadyTM wireless device that enables high speed wireless communication from your computer and easily connects at high speeds to the Internet your corporate Intranet and your email while...

Page 2: ...Started 6 System Requirements 6 Introduction to the Verizon 4G LTE Mobile Hotspot MHS291LVW 7 Managing the Back Cover 8 Installing Removing the 4G LTE SIM Card 9 Managing the Battery 10 To Install US...

Page 3: ...onnected Devices 20 Messages 20 Network Settings 21 Wi Fi Settings 21 Software Update 23 About Jetpack 24 SOFTWARE Start the Verizon Wireless Manager 26 My Jetpack Home 27 Data Usage 27 Connected Devi...

Page 4: ...45 Windows XP SP3 45 Windows Vista SP2 46 Windows 7 Vista SP2 47 Windows 7 48 Glossary 49 Safety and Warranty 52 Regulatory Notices 52 Warnings and Cautions 52 Product Handling 53 Safety Information f...

Page 5: ...Efficient innovative internal antenna design optimizes data transfer rate and sensitivity to network signals Supports 4G and 3G network technologies Connected devices up to 10 user in mobile broadband...

Page 6: ...a SP2 32 bit 64 bit Windows XP SP3 32 bit or higher Internet Browser Microsoft Internet Explorer 7 or higher Mozilla Firefox 3 6 or higher Google Chrome 9 or higher Apple Safari 5 or higher Opera 9 hi...

Page 7: ...Hotspot MHS291LVW The Verizon 4G LTE mobile hotspot can be used to access the Internet your company s intranet or you can use it to send and receive email It is extremely useful when you are away fro...

Page 8: ...e hotspot and hold it securely with both hands with the front facing out 2 Place your finger nail in the groove at the left of the mobile hotspot and then lift it up Closing the back cover Place the b...

Page 9: ...ard turn off your mobile hotspot and remove the back cover Gently pull the SIM card out to remove it About the SIM Card Your SIM Subscriber Identity Module Card is a small rectangular plastic card tha...

Page 10: ...tery into the slot by aligning the contacts and press down until you hear the click 3 Align the cover tabs with the slots on the back of the device and gently press the battery cover onto the mobile h...

Page 11: ...he USB cable into the Wall USB Charger Note Make sure to align the connector as indicated in the image Otherwise the charging connector may become damaged and the battery will not be charged 2 Plug th...

Page 12: ...hotspot uses a Lithium Ion Li Ion battery Make sure to use the authorized battery and charger only Maximum hours to use the battery might vary depending on service types offered by the service provide...

Page 13: ...omputer only has USB 3 0 ports try to update the USB 3 0 host controller driver 1 Turn on your computer 2 Plug the USB cable into the mobile hotspot s micro USB port Then connect the USB cable into yo...

Page 14: ...uble click Verizon Mobile 2 Open the Windows folder and double click the driver file 3 The install Wizard screen will appear automatically Click Next Install to continue the installation It might take...

Page 15: ...that appears on the back of the mobile hotspot as well The network name or SSID is in the format Verizon 291LVW XXXX Secure where XXXX are four digits unique to your device 3 Enter the 8 digit Wi Fi A...

Page 16: ...Verizon Wireless Connecting to the Mobile Hotspot You can connect your computer to your mobile hotspot using Wi Fi 1 Turn on your computer and mobile hotspot 2 On your computer use the Wi Fi manager W...

Page 17: ...he network name or SSID is in the format Verizon 291LVW XXXX Secure where XXXX are four digits unique to your device 4 Enter the 8 digit Wi Fi Admin password The password appears on the back of the mo...

Page 18: ...HARDWARE Idle Screen Settings...

Page 19: ...Idle Screen The icons on the LCD screen indicate the status of the mobile hotspot Connected device status Data transmitting status Network signal strength Data Type Roaming Status Message status Batte...

Page 20: ...le hotspot Connected Devices 1 In the idle screen select Menu and press 2 Select Connected Devices and press 3 Select device name and press 4 You can disconnect the device by selecting Disconnect and...

Page 21: ...e and press Wi Fi Settings Start WPS 1 In the idle screen select Menu and press 2 Select Wi Fi Settings Start WPS and press 3 Select WPS and press 4 Press the WPS button on your wireless router within...

Page 22: ...can set Broadcast SSID by selecting On or Off and press AP Isolation 1 In the idle screen select Menu and press 2 Select Wi Fi Settings AP Isolation and press 3 You can set AP Isolation by selecting...

Page 23: ...n select Menu and press 2 Select Software Update Software Check and press 3 Select Check Now and press 4 Follow the steps to update Reset Factory Settings 1 In the idle screen select Menu and press 2...

Page 24: ...tpack Jetpack Info and press 3 You can see detailed information about the MHS291LVW Note You can change the admin password Refer to page 29 for more information Data Usage 1 In the idle screen select...

Page 25: ...SOFTWARE Start the Verizon Wireless Manager Jetpack Settings Message Center About Jetpack...

Page 26: ...notification area where you can select View Available Wireless Networks or click the Airport icon in the menu bar on a Mac If you are unfamiliar with wireless networking on your computer consult the c...

Page 27: ...Start the Verizon Wireless Manager 27 My Jetpack Home 1 Click My Jetpack Home 2 You can see the current status information Data Usage 1 Click Data Usage 2 You can review your usage history...

Page 28: ...ce by click Add and enter the MAC Address To delete a device from Blocked Device Info select Blocked Device Only from Device Filtering drop down list Then click Allow next to nickname To add a device...

Page 29: ...ssword 1 Click Jetpack Settings Jetpack Jetpack Admin Password 2 Enter your password in the Enter Current Password field 3 Enter the new password in the New Password field Then enter the new password...

Page 30: ...the display turns off Automatic shutdown Select the amount of time that expires before the device automatically shuts down Check USB Mode Enables or disables the USB tethered mode feature 3 Click Sav...

Page 31: ...Then click Save in the File Download pop up screen to save the settings file to a specified location on your computer 3 To restore a setting file from your PC enter your administration password in th...

Page 32: ...work Name SSID Displays the current Wi Fi name Security Select the security type used to encrypt the wireless network Wi Fi Password Key Enter the new password of the Wi Fi connection Display the Wi F...

Page 33: ...reless network Wi Fi Multimedia WMM Mode Wi Fi Multimedia enables your device to stream multimedia files Wi Fi Privacy Separation Enables or disables the privacy separation feature 3 Click Save Change...

Page 34: ...work Selection drop down list 5 Click Save Changes Manual Selection 1 Click Jetpack Settings Advanced Networks 2 Select GSM UMTS Mode from Network Type drop down list 3 Select the network subtype from...

Page 35: ...ck the SIM card select Turn on PIN Lock from Desired Action drop down list Enter the PIN code in the Enter Current SIM PIN field 3 Click Save Changes GPS 1 Click Jetpack Settings Advanced GPS 2 To ena...

Page 36: ...bile hotspot to remote VPN servers If this is Off VPN clients will not be allowed to connect Enable DMZ Enables or disables the DMZ feature The DMZ feature allows all unknown traffic to be sent to a d...

Page 37: ...ted device MAC Address Displays the MAC Media Access Controller or physical IP address for the mobile hotspot DHCP Server Enables or disables the DHCP server Start DHCP Address Range At Enter the star...

Page 38: ...n the Applications to allow that application to connect to the internet 3 Enable each port filtering application that are needed to access the internet 4 Click Add Custom Application to define and ena...

Page 39: ...g 2 The Port Forwarding allows you to forward incoming traffics from the internet to a particular connected computer or device that are connected to the wireless network of the mobile hotspot 3 Click...

Page 40: ...40 Messages Messages 1 Click Messages 2 You can see the received messages 3 Click to delete a message You can also click Delete All to delete all messages...

Page 41: ...ternet Status 1 Click About Jetpack Internet Status 2 You can see the detailed information about current internet status Jetpack Info 1 Click About Jetpack Jetpack Info 2 You can see the detailed info...

Page 42: ...ics 1 Click About Jetpack Diagnostics 2 You can see the information about the mobile hotspot firmware and other system level information This screen is used mostly for troubleshooting and is not requi...

Page 43: ...lick Logs 4 You can see detailed usage logs To export a log file click and select start date and end date Then click Export File To review the log for specified time period click and select start date...

Page 44: ...44 About Jetpack Help and Support 1 Click About Jetpack Help and Support 2 It allows you to provide contact information and useful links for you to use the mobile hotspot...

Page 45: ...e to restart the computer Resolution Consider the following scenario A Remote Network Driver Interface Specification RNDIS device is installed on a Windows XP based computer such as a USB radio device...

Page 46: ...he miniport The driver also displays error code 38 CM_PROB_DRIVER_FAILED_PRIOR_ UNLOAD For example this problem may occur on a bus driver that manages a USB composite device that includes a network ad...

Page 47: ...m the USB hub and then reattach Please proceed by installing the Microsoft Hotfix located at the following Web site http support microsoft com kb 2477042 Symptom 2 The NDIS device is not completely re...

Page 48: ...ou have a Windows 7 based or Windows Server 2008 R2 based computer that uses a third party Wireless Wide Area Network WWAN adapter You plug a SIM card into the WWAN adapter and then connect to the net...

Page 49: ...od used by some mobile phone standards DHCP Dynamic Host Configuration Protocol Software found in servers and routers that automatically assigns temporary IP addresses to clients logging into an IP ne...

Page 50: ...entifies each network hardware device MAC addresses are 12 digit hexadecimal numbers This is also known as the physical or hardware address Mbps Megabits per second Network Technology The technology o...

Page 51: ...Type A plug Peripherals that do not have an attached cable have a square Type B socket on the device and a separate cable with a Type A and Type B plug Ports and connectors are available in different...

Page 52: ...limits are designed to provide reasonable protection against harmful interference when appropriately installed This mobile hotspot generates uses and can radiate radio frequency and if not installed...

Page 53: ...ulations FARs Section 52 227 19 for civilian agency contracts or any successor regulations If further government regulations apply it is your responsibility to ensure compliance with such regulations...

Page 54: ...e relevant scientific literature For example over 120 scientists engineers and physicians from universities government health agencies and industry reviewed the available body of research to develop t...

Page 55: ...makers ALWAYS keep the mobile hotspot more than six inches from your pacemaker when the mobile hotspot is turned on If you have any reason to suspect that interference is taking place turn your mobile...

Page 56: ...ons turn your device OFF when in a blasting area or in areas posted Turn off two way radio Obey all signs and instructions Potentially explosive atmospheres Turn your device OFF when in any area with...

Page 57: ...nit is disassembled the risk of electric shock or fire may result Data transmission and reception cannot be guaranteed because of the nature of wireless communications Data can be delayed corrupted or...

Page 58: ...orn operation This device was tested in multiple computer configurations with USB port configurations for typical near body operations with the back of the mobile hotspot kept 10 mm from body To maint...

Page 59: ...ower level in all tested frequency bands Although the SAR is determined at the highest certified power level the actual SAR level of the device while operating can be well below the maximum value This...

Page 60: ...for the public and to account for any variations in measurements CE Max SAR 0 898 W Kg The Declaration of Conformity at the back of this guide demonstrates your device s compliance with the European R...

Page 61: ...tance CAUTION Changes or modifications that are not expressly approved by the responsible party of Compliance could void the user s authority to operate the equipment 12 Month Limited Warranty Persona...

Page 62: ...r inadequate signal reception by the antenna or for communications range or operation of the cellular system as a whole When sending your wireless device to Personal Communications Devices for repair...

Page 63: ...ARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE SHALL BE LIMITED TO THE DURATION OF THIS WRITTEN WARRANTY ANY ACTION FOR BREACH OF ANY WARRANTY MUST BE BROUGHT WITHIN A PERIOD OF 18 MON...

Page 64: ...Communications Devices LLC 1516 Motor Parkway Hauppauge NY 11749 1 800 229 1235 IN CANADA PCD Communications Canada Ltd 5535 Eglinton Avenue West Suite 210 Toronto Ontario M9C 5K5 1 800 465 9672 2013...

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