16
Trouble Shooting
Problem
Possible reason
Remedy
APP
Handle does
not operate
(properly)
with Oral-B
App.
1. Oral-B App is
closed.
2.
Bluetooth
is not
activated on smart-
phone.
3.
Bluetooth
is disa-
bled on handle.
4.
Bluetooth
connec-
tion to smartphone
has been lost.
5. Your smartphone
does not support
Bluetooth
4.2 (or
higher)/
Bluetooth
Smart.
6. Outdated Oral-B
App.
1. Launch Oral-B
App.
2. Activate
Bluetooth
on
smartphone
(described in its
user manual).
3. Enable
Bluetooth
by pressing ON/
OFF button for
5 seconds.
4. Pair handle and
smartphone again
via App settings.
Keep your smart-
phone in close
proximity when
using it with
handle.
5. Your smartphone
must support
Bluetooth
4.2
(or higher) /
Bluetooth
Smart in
order to pair han-
dle. Check
app.oralb.com for
compatible smart-
phones and coun-
try availability of
the Oral-B App.
6. Download latest
Oral-B App.
Reset to fac-
tory settings.
Original functionality
wanted.
Use App to perform
factory reset.
TOOTHBRUSH
Toothbrush is
not operating
(during first
use).
1. Battery has a very
low charge level.
2. Operating outside
standard tempera-
ture.
1. Charge at least for
30 min.
2. Always operate in
standard operating
temperatures
(> 0°C and < 40°C).
90234765_OP021_UI_75x155_iO4_CEUAIL_1_Y3_2D.indd 16
90234765_OP021_UI_75x155_iO4_CEUAIL_1_Y3_2D.indd 16
26.10.21 09:43
26.10.21 09:43
