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Panasonic WV-SW396A, Installation Manual

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Panasonic WV-SW396A Installation Manual Download Page 33

Symptom

Cause/solution

Reference 

pages

Live indicator keeps on 
blinking orange approx. in 2 
seconds intervals. 

 •  UPnP

TM

 error has occurred since the power is not supplied to the 

router. 

   Turn on the power of the router. Wait until the connections are 

established. 

−

 • An error has occurred during the port update by the UPnP func-

tion. 

   If the router in use does not support the UPnP function, perform 

the port forwarding setting for the router. In addition, deactivate the 
setting of auto port forwarding for the camera. 

Operating 

Instructions 

(included in 

the CD-ROM)

 • UPnP function of the router is disabled. 
   Refer to the operating instructions of the router to enable the 

UPnP function.

−

Live indicator never lights up.

 • Is "Off" selected for "Indicator" on the "Basic" page?
   Select "On" or "On(Access)" for the indicator setting.

Operating 

Instructions 

(included in 

the CD-ROM)

Live indicator keeps on 
blinking red.

 • The camera may be out of order. 
   Contact your dealer. 
 •  Refer to our website 

(http://security.panasonic.com/pss/security/support/info.html) for 
further information after checking the displayed contents of the 
"Maintenance" page - the [Status] tab - "Self check" of the setup 
menu. 

−

Live indicator lights red.

 • Isn’t the write protect switch of the inserted SDHC/SD memory 

card set to "LOCK"? 

   Unlock the write protect switch of the SDHC/SD memory card. 
 •  Hasn't the inserted SDHC/SD memory card been formatted on a 

PC? 

   Use an SDHC/SD memory card formatted on the camera. 
   Or install the software to format the SDHC/SD memory card on 

the PC. Refer to our website 
(http://security.panasonic.com/pss/security/support/info.html) for 
further information about the supported software. 

 •  Isn't the inserted SDHC/SD memory card faulty? 
   Replace the card with a normal one. 

Operating 

Instructions 

(included in 

the CD-ROM)

Audio input contains noise.

 • Check the following. 
 • 

 

Grounding of the camera, a switching hub or peripheral devices 
are not done. 

 

• The camera is used near an electrical power line.

 • 

 

The camera is used near a device which produces strong mag-
netic field or radio waves (such as near a TV/radio antenna, a 
motor of an air conditioning system, a transformer, etc.) 

   When audio input still contains noise even after checking the 

above possibilities, use a powered microphone or connect audio 
output with low output impedance.

13

33

Summary of Contents for WV-SW396A

Page 1: ...l number is abbreviated in some descriptions in this manual This document is the Installation Guide for use in other countries except Japan WV SW396A This illustration represents WV SW396A Installation Guide Included Installation Instructions Network Camera Model No WV SW396A WV SW395A Rain wash coating Rain wash coating WV SW396 WV SW395 ...

Page 2: ...sure continued compliance example use only shielded interface cables when connecting to computer or peripheral devices Any changes or modifi cations not expressly approved by the party responsible for compliance could void the user s authority to operate this equipment For U S A For U S A CAN ICES 3 A NMB 3 A For Canada This product contains a CR Coin Cell Lithium Battery which contains Perchlorat...

Page 3: ...ements for a PC 7 Trademarks and registered trademarks 8 Copyright 8 Network security 8 Precautions 9 Precautions for installation 13 Major operating controls 15 Insert remove an SDHC SD memory card 16 Installations Connections 18 Initialize the camera 29 Configure the network settings 30 Troubleshooting 32 Specifications 35 Standard accessories 39 Optional accessories 39 3 ...

Page 4: ... and a third grounding prong The wide blade or the third prong are provided for your safety If the provided plug does not fit into your outlet consult an electrician for replace ment of the obsolete outlet 8 Protect the power cord from being walked on or pinched particularly at plugs convenience receptacles and the point where they exit from the apparatus 9 Only use attachments accessories specifi...

Page 5: ...AILURE OR PROBLEM OF THE PRODUCT 5 ANY PROBLEM CONSEQUENTIAL INCONVENIENCE OR LOSS OR DAMAGE ARISING OUT OF THE SYSTEM COMBINED BY THE DEVICES OF THIRD PARTY 6 ANY CLAIM OR ACTION FOR DAMAGES BROUGHT BY ANY PERSON OR ORGANIZATION BEING A PHOTOGENIC SUBJECT DUE TO VIOLATION OF PRIVACY WITH THE RESULT OF THAT SURVEILLANCE CAMERA S PICTURE INCLUDING SAVED DATA FOR SOME REASON BECOMES PUBLIC OR IS USE...

Page 6: ...hard for water droplets to adhere to the dome cover The rain wash coating is only effective against water rain water and is not intended to be used to protect the surface of the dome cover from other substances such as oil Power over Ethernet Plus function When connecting with a PoE Power over Ethernet Plus device power will be supplied by simply connecting a LAN cable IEEE802 3at compliant Intera...

Page 7: ... bit Windows Internet Explorer 7 0 32 bit Microsoft Internet Explorer 6 0 SP3 Others CD ROM drive It is necessary to read the operating instructions and use the software on the provided CD ROM DirectX 9 0c or later Adobe Reader It is necessary to view the PDF file on the provided CD ROM Important When using a PC that does not meet the above requirements displaying of images may become slower or th...

Page 8: ...it connected to a network your attention is called to the following security risks q Leakage or theft of information through this unit w Use of this unit for illegal operations by persons with malicious intent e Interference with or stoppage of this unit by persons with malicious intent It is your responsibility to take precautions such as those described below to protect yourself against the abov...

Page 9: ...all be taken Failure to observe this may cause a drop resulting in injury or accidents The exclusively designed mount bracket shall be used Failure to observe this may cause a drop resulting in injury or accidents Use the exclusively designed mount bracket for installation The screws and bolts must be tightened to the specified torque Failure to observe this may cause a drop resulting in injury or...

Page 10: ...ir make sure that there is no data on this product Do not touch the dome cover with your bare hands A dirty dome cover causes deterioration of picture quality The rain wash coating is applied to the surface of the dome cover Do not directly touch the surface of the dome cover or wipe it with a cloth or other product Failure to observe this may reduce the effectiveness of the rain wash coating SW39...

Page 11: ...MPEG 4 Video and or ii decoding MPEG 4 Video that was encoded by a consumer engaged in a personal and non commercial activity and or was obtained from a video provider licensed by MPEG LA to provide MPEG 4 Video No license is granted or shall be implied for any other use Additional information including that relating to promotional internal and commercial uses and licensing may be obtained from MP...

Page 12: ...motor tilting motor flat cable for tilting Approx 3 7 million operations Approx 20000 hours Cooling fan Approx 52000 hours Flat cable for panning SW395A SW395 Approx 3 7 million operations Approx 20000 hours Slip ring SW396A SW396 Approx 3 7 million operations Approx 20000 hours Indication label Remove the main sunshield rear cover of this product to refer to the indication label for the equipment...

Page 13: ...nted on a ceiling wall Recommended screw M8 Number of screw 4 Pull out capacity of a single screw 823 N 185 lbf Ensure that the mounting surface anchor and screws are sufficiently strong Do not mount the product on a plaster board or a wooden section because they are too weak If the product is unavoidably mounted on such a section the section shall be sufficiently reinforced Do not place this prod...

Page 14: ... power supply between 24 V AC and 27 V AC SW396A SW396 Influence on images and their quality This product has no wiper unit Under the following condi tions image quality may deteriorate or images may not be viewed properly 1 Influence by rainfall Due to the wind that accompanies rainfall images may be less viewable 2 Influence by snowfall Due to the wind that accompanies snowfall snow may fall on ...

Page 15: ...ipe Housing base inside Rear sunshield accessory Front sunshield accessory Main sunshield Attached at the time of shipment from the factory Dome cover Do not detach Main sunshield rear cover Attached at the time of shipment from the factory Power cable To the power supply 24 V AC 50 Hz 60 Hz Brown Blue Green Yellow GND Water resistant cap Main nameplate SDHC SD memory card slot Live indicator Acce...

Page 16: ... sunshield Step 2 Remove the locking screw of the water resistant cap INITIAL SET OFF ON LINK ACT SD Main sunshield rear cover Water resistant cap Locking screw Step 3 Turn the water resistant cap to the OPEN side and pull out the cover Step 4 Insert an SDHC SD memory card into the SDHC SD memory card slot Push the memory card straight into the slot until a click is heard SDHC SD memory card slot ...

Page 17: ...of the camera Then turn the water resistant cap toward LOCK until the Water resistant cap is secured to the camera Step 6 Secure the water resistant cap with the locking screw Recommended tightening torque 0 69 N m 0 51 lbf ft How to remove the SDHC SD memory card Important Before removing the SDHC SD memory card select Not use for SD memory card on the SD memory card tab of Basic on the setup men...

Page 18: ...he attachment pipe is required Refer to the installation guide of the bracket to be used for details on the installation procedures of the bracket and the camera Important When using these mount brackets the hexagon screws M6 that are accessory of the brackets cannot be used as the mounting screws for this camera Use the hexagon screws M5 attached to the housing base When mounting the camera remov...

Page 19: ... front and rear sunshields accessory are attached to the camera detach them by performing steps 5 7 of Installation in the reverse order Page 22 Protection Cover Important Remove the Protection Cover from the camera after the installation is complete SW396A SW395A Step 2 To separate the housing base from the camera turn the housing base to the direction of the arrow as illustrated Refer to the ill...

Page 20: ...rocured bracket Refer to the instructions included with the bracket for fill ing gaps and holes with waterproof material Construction Procure a ceiling mount bracket Mounting the Bracket q Fix the bracket to the installation surface using appro priate bolts nuts or the like not supplied w Fix the attachment pipe to the bracket e Fill the gap between the bracket and attachment pipe with waterproof ...

Page 21: ...using the optional mounting bracket WV Q122A connect the safety wire near to the cam era as shown in the example below Wire hook section Housing base Hexagon screws M5 4 pcs attached to the housing base Plate Plate spring Projection Installation example Safety wire r Attach the camera to the housing base When attach ing the camera to the housing base the positioning pin shall be on the REAR side M...

Page 22: ...s designed to support only the weight of the camera when the camera falls Do not put an excessive weight that the safety wire cannot support Step 6 Fit the front and rear sunshields in the main sunshield Align of the rear sunshield to START of the main sunshield Then turn the front and rear sunshields toward LOCK until a click is heard Front and rear sunshields Main sunshield Align WR WKLV ŵ Step ...

Page 23: ...After the installation is completed remove the tape wrapped around the camera while holding the Protection Cover and then take off the Protection Cover Protection Cover Camera tape Dome cover SW396A SW395A 23 ...

Page 24: ...utput cable black LAN cable category 5e or better STP For Europe BNC Network cable 8P alarm cable connector ALARM IN1 DAY NIGHT IN black EXT I O 1 GND brown ALARM IN2 ALARM OUT red EXT I O 2 GND orange ALARM IN3 AUX OUT yellow EXT I O 3 GND light blue or green Unused blue Unused purple Power cable Brown Blue Green Yellow GND To the power supply 24 V AC 50 Hz 60 Hz Power cable Connect the power cab...

Page 25: ...rd When connecting both of the 24 V AC power supply and the PoE device for power supply 24 V AC will be used for power supply Depending on PoE or PoE devices the power sup ply indicator may light or the network functions may be unavailable In this case disable the PoE or PoE settings Refer to the operating instructions of the PoE or PoE device in use When disconnecting the LAN cable once reconnect...

Page 26: ...t maxi mum applied voltage 20 V DC Open 4 V 5 V DC by internal pull up Close Output voltage 1 V DC or less maximum drive current 50 mA Microphone line input cable Connect a monaural mini plug ø3 5 mm Input impedance Approx 2 kΩ unbalanced Recommended cable length 1 m 3 28 feet or less for microphone input 10 m 32 8 feet or less for line input Recommended microphone Plug in power type option Supply...

Page 27: ...necting with a PC directly Required cable LAN cable category 5e or better cross STP For Europe To the power supply 24 V AC LAN cable category 5e or better cross STP PC Powered speaker option Plug in power type microphone option RJ 45 female connector cable integrated type 27 ...

Page 28: ...802 3at compliant It is impossible to supply the power to this product from a PoE hub or router that is compliant with IEEE802 3af standard If a PoE device hub is not used each network camera must be connected to a power supply When using 24 V AC power supply from a PoE or PoE hub or router is not required Hub router PoE IEEE802 3at compliant is applied when the power is supplied PC LAN cable cate...

Page 29: ...ation will be complete when the live indi cator stops blinking orange and lights off Before initializ ing the settings it is recommended to write down the set tings in advance Important Do not turn off the power of the camera during initial ization Otherwise it may fail to initialize and may cause malfunction Step 4 Turn off the power of the camera OPEN LOCK LOCK START REAR Initial set switch Righ...

Page 30: ...ill be displayed Read the Agreement and choose I accept the term in the license agree ment and click OK The launcher window will be displayed If the launcher window is not displayed double click the CDLauncher exe file on the CD ROM Note Refer to Using the CD ROM in the Operating Instructions on the provided CD ROM for further information about CDLauncher x Click the Run button next to IP Setting ...

Page 31: ... the HTTPS settings Click the Setup button on the Live page the user authentication window will be displayed Enter the default user name and password as follows and log in User name admin Password 12345 When changing settings related to the network settings such as connection mode IP address and subnet mask click the Network Settings button in Panasonic IP Setting screen as shown in step c then ch...

Page 32: ...ply connector housing attached to the camera firmly Check if it is attached correctly and firmly 25 The camera does not move to the preset positions accurately When the preset positions become inaccurate during use it is possible to correct the positions by executing the position refresh function In addition when Position refresh is set for the created schedule the camera position will be correcte...

Page 33: ...rmation after checking the displayed contents of the Maintenance page the Status tab Self check of the setup menu Live indicator lights red Isn t the write protect switch of the inserted SDHC SD memory card set to LOCK Unlock the write protect switch of the SDHC SD memory card Hasn t the inserted SDHC SD memory card been formatted on a PC Use an SDHC SD memory card formatted on the camera Or insta...

Page 34: ...e situation does not improve contact your dealer 10 About the live indicator The live indicator will light or blink as follows depending on the camera status Operation status Indicator status When the power is turned on Before the network connection is established Blinks orange When the network connection is established Blinks orange Blinks green Lights green During the standby or connection Cable...

Page 35: ...e Approx 600 Ω unbalanced Recommended cable length 10 m 32 8 feet or less Output level 20 dBV Water resistance Camera IP66 IEC60529 Type 4 UL50 NEMA 4 compliant SW396A SW396 Only when installation work specified in this book is properly performed and appropriate waterproof treatment is performed Heater unit Turns on automatically when the inside temperature drops below 10 C 50 F Dimensions SW396A ...

Page 36: ...C High 0 004 lx 0 0004 footcandle F1 6 Auto slow shutter max 16 30 s AGC High Converted value Super Dynamic On Off Dynamic range 52 dB typ Super Dynamic On Face SD On Off Gain AGC On Low On Mid On High Off Adaptive black stretch On Off Back light compensation BLC On Off Light control mode setting Indoor scene 50 Hz Indoor scene 60 Hz Outdoor scene Fix shutter Shutter speed 1 30 3 100 3 120 2 100 2...

Page 37: ...vel Selectable tilting angle 10 5 3 0 3 5 10 1 15 1 SW395A SW395 30 90 upward level downward Selectable tilting angle 10 5 3 0 3 5 10 1 15 1 20 1 25 1 30 1 Tilting speed SW396A SW396 Manual Approx 0 065 s 120 s Preset Up to approx 400 s SW395A SW395 Manual Approx 0 5 s 100 s Preset Up to approx 100 s Number of the preset positions SW396A SW396 256 SW395A SW395 64 Auto mode SW396A SW396 Auto pan Pr...

Page 38: ...it Microsoft Internet Explorer 6 0 SP3 Maximum concurrent access number 14 Depends on network conditions FTP client Alarm image transmission FTP periodic transmission When the FTP transmission is failed backup on an optional SDHC SD memory card is available Multi screen Up to 16 camera images can be displayed simultaneously on a multi screen Including the camera itself Compatible SDHC SD memory ca...

Page 39: ...r housing 1 pc Contact 3 pcs Protection Cover 3 1 pc 1 The CD ROM contains the operating instructions and different kinds of tool software programs 2 This label may be required for network management The network administrator shall retain the code label 3 The Protection Cover is used when sending the camera for repairs and when moving or transporting the camera Keep it for future use Optional acce...

Page 40: ...uropean Union If you wish to discard electrical and electronic equipment please contact your dealer or supplier for further information Information on Disposal in other Countries outside the European Union These symbols are only valid in the European Union If you wish to discard these items please contact your local authorities or dealer and ask for the correct method of disposal Note for the batt...

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