Panasonic WV-SC380 Series Operating Instructions Manual Download Page 239 | Manualshive

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background image

Symptom

Cause/solution

Reference pages

H.264 (or MPEG-4*) images
are not displayed.

* SW175/SW174W/SW172/
ST165/ST162 do not support
MPEG-4.

•

When “Network Camera View 4S” is deleted from a
PC on which both the viewer software “Network
Camera View 3” and “Network Camera View 4” are
installed, H.264 (or MPEG-4) images may not be
displayed.
In this case, delete “Network Camera View 3” from
the PC and then install “Network Camera View 4S”.

When displaying H.264 (or
MPEG-4*) images on two or
more web browser windows,
images from two or more
cameras are displayed in
sequence on a single browser
window.

* SW175/SW174W/SW172/
ST165/ST162 do not support
MPEG-4.

•

This may occur due to the display adapter and driver
combination.
When this has occurred, first update the driver of the
display adapter to the latest version.
If updating the driver does not solve the problem,
adjust the hardware acceleration as follows.
The following are descriptions for when Windows XP
is installed on the PC in use.

1.

Right-click on the desktop and select
“Properties” from the displayed pop-up menu.

2.

Select “Settings” from “Display Properties”, and
then click the [Advanced] button.

3.

Click the [Troubleshoot] tab and disable the
DirectDraw acceleration by adjusting the level of
Hardware acceleration.

-

Operating Instructions

239

23 Troubleshooting

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Summary of Contents for WV-SC380 Series

Page 1: ...80 Series WV SC386 WV SC385 WV SC384 WV SC386E WV SC385E WV SC384E WV SC385R WV SC384R WV SC385PJ WV SW170 Series WV SW175 WV SW174W WV SW172 WV SW175E WV SW174WE WV SW172E and WV ST160 Series WV ST165 WV ST162 WV ST165E WV ST162E Before attempting to connect or operate this product please read these instructions carefully and save this manual for future use The model number is abbreviated in some...

Page 2: ... differ to the actual camera screens The model numbers are abbreviated in the following manner in some descriptions in this manual Model number Abbreviation Model number Abbreviation WV SW396A WV SW396 SW396 WV SW395A WV SW395APJ WV SW395 SW395 WV SC386 SC386 WV SC385 SC385 WV SC384 SC384 WV SW175 SW175 WV SW174W SW174W WV SW172 SW172 WV ST165 ST165 WV ST162 ST162 About notations The following not...

Page 3: ...reviations are used in these operating instructions Microsoft Windows 7 is described as Windows 7 Microsoft Windows Vista is described as Windows Vista Microsoft Windows XP SP3 is described as Windows XP Windows Internet Explorer 9 0 Windows Internet Explorer 8 0 Windows Internet Explorer 7 0 and Microsoft Internet Explorer 6 0 are described as Internet Explorer SDHC SD memory card is described as...

Page 4: ...d to display images from the camera will be displayed Follow the instructions of the wizard When the install wizard is displayed again even after completing the installation of the ActiveX restart the PC The viewer software used on each PC should be licensed individually The number of installations of the viewer software from the camera can be checked on the Upgrade tab of the Maintenance page pag...

Page 5: ... SW396 SW395 SC386 SC385 SC384 SW175 SW172 ST165 ST162 37 7 Playback of images on the SD memory card SW396 SW395 SC386 SC385 SC384 SW175 SW172 ST165 ST162 41 7 1 About the playback page 42 7 2 Download the images When H 264 is selected for Recording format of the SD memory card 44 8 About the network security 46 8 1 Equipped security functions 46 9 Display the setup menu from a PC 47 9 1 How to di...

Page 6: ... menu SW396 SC386 118 11 6 7 Configure the settings relating to auto track Auto track setup menu SW396 SC386 120 11 6 8 Configure the settings relating to direction Direction setup menu SW396 SC386 126 11 6 9 Configure the settings relating to the privacy zone Privacy zone setup menu 127 11 7 Configure the settings relating to audio Audio 129 12 Configure the multi screen settings Multi screen 132...

Page 7: ...ample of the Viewnetcam com service 192 17 4 2 When using the Viewnetcam com service 193 17 4 3 Procedure to register information for the Viewnetcam com service 194 17 4 4 Checking the information registered for the Viewnetcam com service 195 17 4 5 When using Dynamic DNS Update 195 17 4 6 When using Dynamic DNS Update DHCP 196 17 5 Configure the settings relating to SNMP SNMP 196 17 6 Configure t...

Page 8: ...wer software 224 21 5 Configure the network settings of the camera using the Panasonic IP Setting Software 225 22 About the displayed system log 227 23 Troubleshooting 231 24 Directory structure of drive B SW396 SW395 SC386 SC385 SC384 SW175 SW172 ST165 ST162 243 8 Operating Instructions Table of Contents ...

Page 9: ...hen the PC is in a local network configure the proxy server setting of the web browser under Internet Options under Tools of the menu bar to bypass the proxy server for the local address Note Refer to page 181 for further information about the case in which HTTPS is selected for HTTPS Connection on the Network tab of the Network page page 166 3 Press the Enter key on the keyboard SW396 SW396 SW395...

Page 10: ...sers who subsequently attempt to access When Multicast is selected for Transmission type of H 264 or MPEG 4 only the first user who accessed to monitor H 264 or MPEG 4 images will be included in the maximum number The second and subsequent users who are monitoring H 264 or MPEG 4 images will not be included in the maximum number When On is selected for H 264 transmission or MPEG 4 transmission pag...

Page 11: ...max 5 fps When Off is selected for H 264 transmission or MPEG 4 transmission max 30 fps Operating Instructions 11 1 Monitor images on a PC ...

Page 12: ...ed Multi screen buttons Images from multiple cameras can be displayed on a multi screen by registering cameras on the setup menu page 19 Compression buttons H 264 MPEG 4 button The letters H 264 or MPEG 4 on the button will turn green and an H 264 or MPEG 4 image will be displayed When On is selected for H 264 transmission or MPEG 4 transmission of H 264 1 H 264 2 or MPEG 4 1 MPEG 4 2 the H 264 or...

Page 13: ...2 800x600 The letters 800x600 will turn green and images in the main area will be displayed in 800 x 600 pixels Note SW396 SW396 SW395 SW395 SC386 SC386 SC385 SC385 SC384 SC384 SW175 SW175 SW174W SW174W ST165 ST165 The buttons VGA QVGA and 1280x960 are displayed only when 4 3 2 or 4 3 VGA 3 is selected for Aspect ratio The buttons 640x360 320x180 and 1280x720 are displayed only when 16 9 is select...

Page 14: ...C384 Click this button to adjust the focus automatically Click this button to adjust the focus to the Near side Click this button to adjust the focus to the Far side Note When shooting the following place or the following subjects focus may not be adjusted automatically Adjust the focus manually Shiny or strongly reflective subject Subject through the glass with dew or smudge Two subjects whose di...

Page 15: ...he camera is shaking When the zoom ratio is set to the Tele side it may be difficult to obtain accuracy with the auto tracking function It is recommended to use the auto tracking function with setting the zoom ratio to the Wide side Auto pan SW396 SW396 SW395 SW395 SC386 SC386 SC385 SC385 SC384 SC384 Automatically pans between the start position and the end position set in advance page 117 Even wh...

Page 16: ... lower area of the control pad is right clicked the displayed image will be zoomed in out on When a left right area is right clicked the focus will be adjusted to the Near Far side Zoom can also be adjusted using the mouse wheel SW175 SW175 SW174W SW174W SW172 SW172 ST165 ST165 ST162 ST162 It is also possible to pan tilt the camera by dragging the mouse Zoom can be adjusted by right clicking When ...

Page 17: ...e adjusted Low Middle High by moving the volume cursor Note When a user is using the audio transmission function with Interactive Half duplex selected the receiver button and the transmission button will be inoperable for the other users When Interactive Full duplex is selected the transmission button is inoperable for other users Possible duration of audio transmission is up to 5 minutes per tran...

Page 18: ...4 SC384 36x SW396 SW396 SC386 SC386 the clicked point may not always be located at the center of the main area When the mouse is dragged to move the camera beyond its operable range the camera will move to the requested direction and will stop at the end of the operable range Then the zoom ratio of the displayed image will automatically be adjusted Depending on the PC in use screen tearing may occ...

Page 19: ...rd When the power is turned off or the LAN cable is disconnected while displaying images displaying images on a multi screen from the Live page will become unavailable When displaying the image on a multi screen and 16 9 is selected for Aspect ratio the image will be displayed altered vertically to the aspect ratio of 4 3 Network Camera Recorder with Viewer Software Lite which supports live monito...

Page 20: ...When the authentication window is displayed enter the user name and password The default user name and password are as follows User name admin Password 12345 To enhance the security change the password for the user admin page 156 If the cellular phone in use is not compatible with UTF 8 encode it is impossible to display the screen correctly Note It is necessary to configure the network settings o...

Page 21: ...utline of functions A Pan tilt 2 Controls the camera direction The camera will pan or tilt to each direction by pressing the corresponding dial key B Zooming control 2 It is possible to perform zooming operations of the camera by pressing or C Refresh Refreshes the camera images by pressing the dial key 5 Operating Instructions 21 2 Monitor images on a cellular phone mobile terminal ...

Page 22: ... be displayed only when home position is set G Preset 2 The camera will move to the designated preset position to display images by pressing the dial key corresponding to the desired channel The dial key numbers are not displayed for Preset No 5 or greater Only preset IDs will be displayed for them page 113 H AUX control 2 Controls the AUX terminal These buttons will be displayed only when AUX out...

Page 23: ... the mobile terminal Images are automatically refreshed to display the latest image Operations such as pan tilt zoom can also be performed The compatible mobile terminals are shown as follows As of August 2011 iPad iPhone iPod touch iOS 4 2 1 or later Android mobile terminals Only JPEG images can be viewed from standard Android mobile terminal browsers For further information about compatible devi...

Page 24: ... Operation buttons area When functions are selected in the function selection area D buttons to operate those functions are displayed Zoom operation area Buttons to operate the zoom are displayed Function selection area When functions that can be operated are selected operation buttons are displayed in the operation buttons area B 24 Operating Instructions 2 Monitor images on a cellular phone mobi...

Page 25: ...e C D A B E F Pan Tilt Preset Resolution control AUX control Focus display SW396 SW396 SW395 SW395 SC386 SC386 SC385 SC385 SC384 SC384 Zoom display Each function is explained below Operating Instructions 25 2 Monitor images on a cellular phone mobile terminal ...

Page 26: ...o select the preset position on the screen Camera images are displayed of the registered preset camera directions according to the preset numbers selected from the buttons Only position numbers 1 4 for the preset positions are displayed Only registered preset positions are displayed Unregistered preset positions are not displayed 26 Operating Instructions 2 Monitor images on a cellular phone mobil...

Page 27: ...600 Image in the aspect ratio of 4 3 VGA SW396 SW396 SW395 SW395 SC386 SC386 SC385 SC385 Changes the image capture size between 320x240 640x480 default and 1280x960 Image in the aspect ratio of 4 3 800x600 SW396 SW396 SW395 SW395 SC386 SC386 SC385 SC385 Changes the image capture size between 320x240 800x600 default and 1280x960 Image in the aspect ratio of 16 9 SW396 SW396 SW395 SW395 SC386 SC386 ...

Page 28: ...play the buttons used to operate the AUX output on the screen The AUX output terminals can be controlled with the and buttons This function is only displayed when Terminal 3 is set to AUX output on the settings menu page 134 28 Operating Instructions 2 Monitor images on a cellular phone mobile terminal ...

Page 29: ... SC386 SC385 SC385 SC384 SC384 Press the button to display the buttons used to operate the focus on the screen The camera s focus can be operated with the and buttons Operating Instructions 29 2 Monitor images on a cellular phone mobile terminal ...

Page 30: ...or https Host name registered in the DDNS server colon port number cam When the authentication window is displayed enter the user name of an administrator or user and password Depending on the mobile terminal in use password entry may be required each time the screen is switched It is impossible to transmit receive audio using a mobile terminal Depending on the mobile terminal in use larger size i...

Page 31: ...video data are recorded Images recorded on the SD memory card can be copied onto the PC page 65 1 Display the Live page page 9 2 Click the SD button The SD recording window will open 3 Click the Start button to start recording images on the SD memory card The SD recording status indicator will light red page 12 while images are being recorded on the SD memory card The save interval frame rate can ...

Page 32: ...which data are to be saved is a fixed directory on Drive B Refer to the Directory structure of drive B page 243 When the Start button is clicked immediately after the Stop button is clicked saving of images may not start In this case click the Start button again 32 Operating Instructions 3 Record images on the SD memory card manually SW396 SW395 SC386 SC385 SC384 SW175 SW172 ST165 ST162 ...

Page 33: ...utton will be refreshed in 30 second intervals For this reason it may take a maximum of 30 seconds until the alarm occurrence indication button is displayed on the Live page at an alarm occurrence Notify of alarm occurrences to the device connected to the alarm connector It is possible to output signals from the alarm connector on the rear of the camera and sound the buzzer when an alarm occurs Th...

Page 34: ...d file The settings for alarm E mail can be configured in the E mail notification section on the Notification tab of the Alarm page page 147 and the E mail tab of the Server page page 161 Notify of alarm occurrences to the designated IP addresses Panasonic alarm protocol notification This function is available only when a Panasonic device such as the network disk recorder is connected to the syste...

Page 35: ... not reach the set number of images to be transmitted SW396 SW396 SW395 SW395 SC386 SC386 SC385 SC385 SC384 SC384 SW175 SW175 SW172 SW172 ST165 ST165 ST162 ST162 Alarm images that failed to transmit to the FTP server at an alarm occurrence will not be saved on the SD memory card However images that failed to transmit to the FTP server using the FTP periodic image transmission function will be save...

Page 36: ...rd tab of the Basic page page 58 To use the SD memory recording function featured in Panasonic network disk recorder select Off for FTP periodic image transmission page 198 and FTP error for Save trigger page 60 IMPORTANT We make no guarantee for any damages of files on the SD memory card incurred by malfunction or error occurrence in files saved in the SD memory card regardless of what the cause ...

Page 37: ... filed when images have been recorded manually or during the period of the schedule on the SD memory card will be displayed FTP trans error log Logs filed when the FTP periodic image transmission function has failed will be displayed Each log list can be displayed only when On is selected for Save logs on the Log tab of the Basic page page 73 respectively 1 Display the Live page page 9 Operating I...

Page 38: ... will not be displayed When H 264 is selected for Recording format of the SD memory card the FTP trans error log list will not be displayed 3 Click the desired log type listed below Log to display the log list The log list of the selected log type will be displayed Note When any images are saved on the SD memory card the image can be displayed by clicking Time and Date when JPEG is selected for Re...

Page 39: ...t of the log number will stop and the log number displayed at the moment when the mouse button is released will be the top of the currently displayed page Last button Click this button to display the log listed at the bottom Time date Time and date when each log has been filed will be displayed Note When Off is selected for Time display format page 53 time and date of alarm occurrence will be disp...

Page 40: ...f the JPEG files is 1 GB it may require about 1 hour Formatting the SD memory card can shorten the time to delete all the data page 63 In the process of the deletion only logs will be saved and it is impossible to save images newly Do not turn off the power of the camera until the deletion is complete When the power of the camera is turned off in the process of the deletion some images may remain ...

Page 41: ... take time to display images on the Playback page Even when the size of the images saved on the SD memory card is QVGA 800x600 1 or 1280x960 the images will be played back in VGA size on the playback page When 16 9 is selected for the Aspect ratio images will be displayed in an image capture size of 640x360 even 320x180 or 1280x720 is selected Therefore images may look coarse on the Playback windo...

Page 42: ... IMAGE button The previous frame will be displayed and paused when this button is clicked during playback Each time this button is clicked during pausing the frame previous to the currently displayed frame will be displayed Note When the mouse button is held down while the mouse pointer is on this button the image number will be decreased When the mouse button is released the decreasing of the ima...

Page 43: ...n All All images saved at the selected time and date will be downloaded Current image Only the currently displayed image will be downloaded Download range Images in the designated range of number of images will be downloaded Note When the Cancel button is clicked in the process of the download the download will be canceled In this case images already downloaded before clicking the Cancel button wi...

Page 44: ...ory card download the desired data and save the data on the PC It is impossible to play back video data on the Playback page For this reason follow the procedure below 1 Click the time date on the log list window page 37 The message window will be displayed to ask if it is OK to start download 44 Operating Instructions 7 Playback of images on the SD memory card SW396 SW395 SC386 SC385 SC384 SW175 ...

Page 45: ...fter the download is started it may take time to cancel the download Video data are saved in the files of approx 2 MB When the file size of video data is more than 2 MB two or more files will be downloaded It is possible to play back video data saved on the PC using such applications as QuickTime Player or Windows Media Player 1 However we are not liable for performance relating to these applicati...

Page 46: ...access to cameras using the HTTPS function page 174 IMPORTANT Design and enhance security countermeasures to prevent leakage of information such as image data authentication information user name and password alarm E mail information FTP server information DDNS server information etc Perform the countermeasure such as access restriction using the user authentication or access encryption using the ...

Page 47: ...configure the access level 9 1 How to display the setup menu 1 Display the Live page page 9 2 Click the Setup button on the Live page The window with the user name and password entry fields will be displayed 3 Click the OK button after entering the user name and the password The default user name and password are as follows User name admin Password 12345 Operating Instructions 47 9 Display the set...

Page 48: ... The setup menu will be displayed Refer to page 51 for further information about this menu 48 Operating Instructions 9 Display the setup menu from a PC ...

Page 49: ...window click the desired tab to display and configure the setting items relating to the name of the tab 2 Complete each setting item displayed in the frame on the right of the window 3 After completing each setting item click the Set button to apply them IMPORTANT When there are two or more Set and Execute buttons on the page click the respective button to the edited setting item Example A C D B O...

Page 50: ...ield A The edited settings in field A will not be applied unless the Set button B below field A is clicked In the same manner as above click the Set button D below field C when completing the setting items in field C 50 Operating Instructions 9 Display the setup menu from a PC ...

Page 51: ...ings relating to image quality image capture size and camera actions of JPEG H 264 or MPEG 4 camera images can be configured on the Image Audio page page 79 Multi screen button Displays the Multi screen page The cameras from which images are to be displayed on a multi screen can be registered on the Multi screen page page 132 Alarm button Displays the Alarm page The settings relating to alarm occu...

Page 52: ...ys the Network page The network settings and the settings relating to DDNS Dynamic DNS SNMP Simple Network Management Protocol and the FTP File Transfer Protocol periodic transmission can be configured on the Network page page 166 Schedule button Displays the Schedule page On the Schedule page it is possible to designate time zones to allow to receive alarm input or to allow to activate the VMD de...

Page 53: ...5 SW175 SW172 SW172 ST165 ST165 ST162 ST162 10 1 Configure the basic settings Basic Click the Basic tab on the Basic page page 47 page 49 The settings such as the camera title time and date etc can be configured on this page Camera title Enter the title of the camera Click the Set button after entering the title of the camera The entered title will be displayed in the Camera title field Available ...

Page 54: ...010 04 01 13 10 00 is set for Date time after selecting 24h for Date time display format time date will be respectively displayed as follows DD MM YYYY 01 04 2010 13 10 00 MM DD YYYY 04 01 2010 13 10 00 DD Mmm YYYY 01 Apr 2010 13 10 00 YYYY MM DD 2010 04 01 13 10 00 Mmm DD YYYY Apr 01 2010 13 10 00 Default DD MM YYYY E model Mmm DD YYYY P model Summer time daylight saving Select In Out or Auto to ...

Page 55: ...left corner of the main area on the Live page Upper right The above information will be displayed at the upper right corner of the main area on the Live page Lower right The above information will be displayed at the lower right corner of the main area on the Live page Default Upper left OSD Character size SW396 SW396 SW395 SW395 SC386 SC386 SC385 SC385 Select the size of the entered character str...

Page 56: ... established Blinks orange Blinks green Lights green During standby or connection Cable is not connected Lights orange During standby or connection Cable is connected Lights green During the upgrade process Blinks orange During the initialization Blinks orange Lights off Port forwarding error caused by the UPnP function Blinks orange in 2 seconds intervals on for 1 second off for 1 second Trouble ...

Page 57: ... 20 21 23 25 42 53 67 68 69 80 110 123 161 162 443 995 10669 10670 Automatic installation of viewer software Determine whether or not to install the viewer software from this camera On Installs the viewer software from the camera automatically Off The viewer software cannot be installed from the camera Default On IMPORTANT It is impossible to display images and to receive transmit audio between th...

Page 58: ...rd SW396 SW395 SC386 SC385 SC384 SW175 SW172 ST165 ST162 Click the SD memory card tab on the Basic page page 47 page 49 The settings relating to the SD memory card can be configured on this page 58 Operating Instructions 10 Configure the basic settings of the camera Basic ...

Page 59: ...SW175 SW172 SW172 ST165 ST165 ST162 ST162 To remove the SD memory card press the FUNCTION button and remove the SD memory card after the FUNCTION indicator turns off Refer to the installation guide for further information about inserting and removing an SD memory card from the camera Recording format Select JPEG or H 264 for the video encoding format of image data to be recorded on the SD memory c...

Page 60: ...reaches 50 20 10 5 and 2 when 50 is selected Notification may not always be made at the very moment when the remaining capacity of the SD memory card has reached each value Save trigger Select a trigger to save images on the SD memory card from the following FTP error Saves images when images have failed to transmit to the FTP server by the FTP periodic image transmission function Available only f...

Page 61: ...erval Number of images to be saved Number of images to be saved Select a number of alarm images to be saved on the SD memory card from the following 10pics 20pics 30pics 50pics 100pics 200pics 300pics 500pics 1000pics 2000pics 3000pics Default 100pics Note When H 264 is selected for Recording format Pre alarm and Post alarm can be set on H 264 recording of Alarm tab Number of images to be saved ca...

Page 62: ...or Aspect ratio SW396 SW396 SW395 SW395 SC386 SC386 SC385 SC385 QVGA 800x600 1280x960 When 16 9 is selected for Aspect ratio 320x180 640x360 SC384 SC384 SW175 SW175 SW172 SW172 ST165 ST165 ST162 ST162 320x180 640x360 1280x720 SW396 SW396 SW395 SW395 SC386 SC386 SC385 SC385 Default VGA Recording priority Select Constant bit rate or Frame rate for the H 264 recording mode Constant bit rate H 264 ima...

Page 63: ...on a notification E mail will be sent to the registered addresses when the SD memory card becomes full page 147 page 148 Format To format the SD memory card click the Execute button IMPORTANT Before formatting the SD memory card it is necessary to select Use for SD memory card on the SD memory card tab of the Basic page page 58 and Off for FTP periodic image transmission on the FTP img trans tab o...

Page 64: ...After formatting the SD memory card available size may be smaller than the total size since the default directory is automatically created in the SD memory card Recommended SD memory card Manufactured by Panasonic option SDHC memory card 4 GB 8 GB 16 GB 32 GB SD memory card 256 MB 512 MB 1 GB 2 GB except miniSD card and microSD card Use an SD memory card formatted compliant with the SD memory card...

Page 65: ...tings of a proxy server or a firewall images may not be obtained via a network In this case refer to the network administrator 1 Click the Execute button of Access img The user authentication window will be displayed 2 Click the OK button after entering the user name and the password of the camera administrator The folder in which images are to be saved will be displayed Note When the FTP server o...

Page 66: ...0 112 000 128 000 16 GB 32 000 40 000 48 000 56 000 64 000 8 GB 16 000 20 000 24 000 28 000 32 000 4 GB 8 000 10 000 12 000 14 000 16 000 2 GB 4 000 5 000 6 000 7 000 8 000 1 GB 2 000 2 500 3 000 3 500 4 000 512 MB 1 000 1 250 1 500 1 750 2 000 256 MB 500 625 750 875 1 000 Capacity of SD memory card Image quality 5 Normal 6 7 8 9 Low 32 GB 160 000 224 000 256 000 288 000 320 000 16 GB 80 000 112 0...

Page 67: ...0 400 1 GB 2 400 3 200 4 000 4 400 5 200 512 MB 1 200 1 600 2 000 2 200 2 600 256 MB 600 800 1 000 1 100 1 300 Capacity of SD memory card Image quality 5 Normal 6 7 8 9 Low 32 GB 230 400 294 400 358 400 384 000 409 600 16 GB 115 200 147 200 179 200 192 000 204 800 8 GB 57 600 73 600 89 600 96 000 102 400 4 GB 28 800 36 800 44 800 48 000 51 200 2 GB 14 400 18 400 22 400 24 000 25 600 1 GB 7 200 9 2...

Page 68: ...1 GB 3 200 5 000 6 000 7 600 8 800 512 MB 1 600 2 500 3 000 3 800 4 400 256 MB 800 1 250 1 500 1 900 2 200 Capacity of SD memory card Image quality 5 Normal 6 7 8 9 Low 32 GB 320 000 384 000 422 400 460 800 480 000 16 GB 160 000 192 000 211 200 230 400 240 000 8 GB 80 000 96 000 105 600 115 200 120 000 4 GB 40 000 48 000 52 800 57 600 60 000 2 GB 20 000 24 000 26 400 28 800 30 000 1 GB 10 000 12 0...

Page 69: ...2 MB 2 500 3 500 4 000 4 500 5 000 256 MB 1 250 1 750 2 000 2 250 2 500 Capacity of SD memory card Image quality 5 Normal 6 7 8 9 Low 32 GB 352 000 416 000 448 000 480 000 512 000 16 GB 176 000 208 000 224 000 240 000 256 000 8 GB 88 000 104 000 112 000 120 000 128 000 4 GB 44 000 52 000 56 000 60 000 64 000 2 GB 22 000 26 000 28 000 30 000 32 000 1 GB 11 000 13 000 14 000 15 000 16 000 512 MB 5 5...

Page 70: ...512 MB 3 000 4 400 5 200 5 600 6 400 256 MB 1 500 2 200 2 600 2 800 3 200 Capacity of SD memory card Image quality 5 Normal 6 7 8 9 Low 32 GB 499 200 537 600 627 200 640 000 652 800 16 GB 249 600 268 800 313 600 320 000 326 400 8 GB 124 800 134 400 156 800 160 000 163 200 4 GB 62 400 67 200 78 400 80 000 81 600 2 GB 31 200 33 600 39 200 40 000 40 800 1 GB 15 600 16 800 19 600 20 000 20 400 512 MB ...

Page 71: ... 512 MB 6 000 6 500 6 750 7 000 7 500 256 MB 3 000 3 250 3 375 3 500 3 750 Capacity of SD memory card Image quality 5 Normal 6 7 8 9 Low 32 GB 512 000 576 000 608 000 640 000 672 000 16 GB 256 000 288 000 304 000 320 000 336 000 8 GB 128 000 144 000 152 000 160 000 168 000 4 GB 64 000 72 000 76 000 80 000 84 000 2 GB 32 000 36 000 38 000 40 000 42 000 1 GB 16 000 18 000 19 000 20 000 21 000 512 MB...

Page 72: ... 512 MB 7 200 8 200 8 800 9 000 9 600 256 MB 3 600 4 100 4 400 4 500 4 800 Capacity of SD memory card Image quality 5 Normal 6 7 8 9 Low 32 GB 729 600 755 200 793 600 844 800 857 600 16 GB 364 800 377 600 396 800 422 400 428 800 8 GB 182 400 188 800 198 400 211 200 214 400 4 GB 91 200 94 400 99 200 105 600 107 200 2 GB 45 600 47 200 49 600 52 800 53 600 1 GB 22 800 23 600 24 800 26 400 26 800 512 ...

Page 73: ...ger When H 264 is selected for Recording format and when Alarm input is selected for Save trigger only alarm logs will be saved Name of the destination directory for downloaded images Enter the name of the destination directory to which images associated with the logs are to be downloaded For example enter C alarm to designate the folder alarm under drive C Available number of characters 3 128 cha...

Page 74: ... FTP error log list Select On or Off and designate the destination folder in the same manner as for Alarm IMPORTANT When Name w o time date is selected for File name on the FTP img trans tab on the Network page FTP error log and associated images will not be saved To save them select Name w time date page 197 Note When H 264 is selected for Recording format FTP error is unavailable 74 Operating In...

Page 75: ...e the oldest log is the first to be overwritten Images Will not be saved Not use Logs Up to 1 000 logs will be kept When more than 1 000 logs are filed the older logs will be overwritten by the newer logs In this case the oldest log is the first to be overwritten When the power of the camera is turned off logs will be deleted Images Will not be saved Off Use Alarm input Logs Will not be saved Imag...

Page 76: ...r images Off Logs Up to 5 000 logs will be kept When more than 5 000 logs are filed no log will be filed newly anymore Even when available capacity of the SD memory card ran out and it is not enough to save images logs will be kept on being filed until it reaches 5 000 logs Images Will be saved When available capacity of the SD memory card ran out saving of images will become impossible Even when ...

Page 77: ... images on the SD memory card it is necessary to copy them onto the PC first page 65 Off Logs Will not be saved Images Will be saved When available capacity of the SD memory card ran out saving of images will become impossible To display images on the SD memory card it is necessary to copy them onto the PC first page 65 Other than Manual Schedule Logs Will not be saved Images Will not be saved Not...

Page 78: ...saved When available capacity of the SD memory card ran out saving of images will become impossible Other than FTP error Logs Will not be saved Images Will not be saved Not use Logs Will not be saved Images Will not be saved Off Use FTP error Logs Will not be saved Images Will be saved When available capacity of the SD memory card ran out saving of images will become impossible To display images o...

Page 79: ...72 SW172 ST165 ST165 ST162 ST162 4 3 VGA SW396 SW396 SW395 SW395 SC386 SC386 SC385 SC385 4 3 800x600 SW396 SW396 SW395 SW395 SC386 SC386 SC385 SC385 16 9 Default 4 3 SC384 SC384 SW175 SW175 SW174W SW174W SW172 SW172 ST165 ST165 ST162 ST162 4 3 VGA SW396 SW396 SW395 SW395 SC386 SC386 SC385 SC385 Note When 4 3 800x600 1 or 16 9 is selected MPEG 4 transmission is unavailable When selecting 4 3 800x60...

Page 80: ...5 SC385 SC385 0 1fps 0 2fps 0 33fps 0 5fps 1fps 2fps 3fps 5fps 6fps 10fps 12fps 15fps 30fps Default 10fps Note When On is selected for H 264 transmission or MPEG 4 transmission the refresh interval may be longer than the set value when any value with an asterisk on the right is selected Depending on factors such as the network environment the resolution the image quality or the number of computers...

Page 81: ...86 SC385 SC385 SC384 SC384 SW175 SW175 SW174W SW174W ST165 ST165 VGA SW172 SW172 ST162 ST162 Image quality Select the image quality of JPEG images displayed initially on the Live page Default Quality1 Image quality setting Select two types of image quality of JPEG images for each image capture size 0 Super fine 1 Fine 2 3 4 5 Normal 6 7 8 9 Low Default Quality1 5 Normal Quality2 8 The setting for ...

Page 82: ...s JPEG H 264 Click the JPEG H 264 tab on the Image Audio page page 47 page 49 JPEG H 264 tab will be displayed when H 264 is selected for Video encoding format 82 Operating Instructions 11 Configure the settings relating to images and audio Image Audio ...

Page 83: ... rate per client Image capture size Image quality etc in this section Refer to page 88 and page 80 for the settings relating to MPEG 4 images and JPEG images respectively Operating Instructions 83 11 Configure the settings relating to images and audio Image Audio ...

Page 84: ...ST165 ST162 ST162 When H 264 is selected for Recording format it is impossible to transmit H 264 images with the settings for H 264 2 In this case the settings for H 264 2 are invalidated Internet mode over HTTP Select On when transmitting H 264 images via the Internet It is possible to transmit H 264 images without changing the broadband router settings configured for JPEG image transmission On H...

Page 85: ...rate selected for Frame rate Best effort In accordance with the network bandwidth H 264 images will be transmitted with the bit rate varying between the maximum and minimum bit rates that are set for Max bit rate per client Default Frame rate Note When Frame rate is selected for Transmission priority number of users who can access the camera may be limited more may become less than 10 Frame rate S...

Page 86: ...an the set value 0 2s 0 25s 0 33s 0 5s 1s 2s 3s 4s 5s Default 1s Transmission type Select the transmission type of H 264 images from the following Unicast port AUTO Up to 14 users can access a single camera concurrently Unicast port1 Image and Unicast port2 Audio will automatically be selected when transmitting images and audio from the camera When it is unnecessary to fix the port number for H 26...

Page 87: ...it Available value 1 254 Default 16 IMPORTANT When transmitting an H 264 image via a network the transmitted image sometimes may not be displayed depending on the settings of a proxy server or a firewall In this case refer to the network administrator When two or more network interface cards are installed on the PC in use the network interface card s not used for receiving images should be invalid...

Page 88: ...395 SC386 SC385 SC384 Click the JPEG MPEG 4 tab on the Image Audio page page 47 page 49 The JPEG MPEG 4 tab will be displayed when MPEG 4 is selected for Video encoding format page 82 88 Operating Instructions 11 Configure the settings relating to images and audio Image Audio ...

Page 89: ...ize Image quality etc in this section Refer to page 80 and page 82 for the settings relating to JPEG images and H 264 images respectively Video encoding format Select MPEG 4 for the video encoding format Operating Instructions 89 11 Configure the settings relating to images and audio Image Audio ...

Page 90: ...smission interval of JPEG images may be longer Internet mode over HTTP Select On when transmitting MPEG 4 images via the Internet It is possible to transmit MPEG 4 images without changing the broadband router settings configured for JPEG image transmission On MPEG 4 images and audio will be transmitted using the HTTP port Refer to page 169 for further information about the HTTP port number setting...

Page 91: ...s Unlimited Default MPEG 4 1 2048kbps MPEG 4 2 2048kbps Unlimited is available only when Frame rate is selected for Transmission priority Note The MPEG 4 bit rate is limited by Bandwidth control bit rate of Network tab on the Network page page 166 For this reason the bit rate may be lower than the value when any value with an asterisk on the right is selected When Unlimited is selected the number ...

Page 92: ...e 9 for further information about the maximum concurrent access number Default Unicast port AUTO Unicast port1 Image 2 Enter the unicast port number used to transmit images from the camera Available port number 1024 50000 Only even numbers are available Default MPEG 4 1 32004 MPEG 4 2 32014 Unicast port2 Audio 2 Enter the unicast port number used to transmit audio from the camera Available port nu...

Page 93: ...t port Smoother live video display on the browser buffering Perform settings to display camera images on the viewer software On Images are temporarily stored on the computer and are displayed smoother Off Images are displayed in real time and are not stored on the computer Default Off 1 SW396 SW396 SW395 SW395 SC386 SC386 SC385 SC385 2 It is necessary to designate the unicast port number when Unic...

Page 94: ... SC385 SC385 When the set time has passed the camera will move to the home position and will start the auto track function The camera will repeat this action moving to the home position and starting the auto track function afterward Auto track SW396 SW396 SC386 SC386 When the set time has passed the camera will move to the home position and will start the advanced auto track function The camera wi...

Page 95: ... Off IMPORTANT Only use the upside down function to check the image before installing the camera Set this function to Off after installing the camera Upside down SW395 SW395 SC385 SC385 Select On desktop or Off ceiling to determine how the camera is to be installed On desktop Select this when the camera is to be installed with the dome side up Off ceiling Select this when the camera is to be insta...

Page 96: ...lable SC384 SC384 When On Max X288 is selected digital zooming will stop when the zoom factor has reached 36x When the zoom factor is 36x or more the setting of the preset positions will become unavailable SW395 SW395 SC385 SC385 When On Max X432 is selected digital zooming will stop when the zoom factor has reached 36x When the zoom factor is 36x or more the setting of the preset positions will b...

Page 97: ... camera is almost level SW396 SW396 SC386 SC386 If 10 or 15 is selected auto mode stops To restart auto mode start auto mode again If 10 or 15 is selected when the camera reaches the tilting angle of 90 the camera pans or tilts at high speed to the reverse direction In this way it is possible to control the camera while displaying images in proper orientation Pan tilt flip function Pan tilt flip S...

Page 98: ...setup menu that can configure the settings relating to image quality The setup menu will be displayed in a newly opened window page 99 SW396 SW396 SW395 SW395 SC386 SC386 SC385 SC385 page 106 SC384 SC384 SW175 SW175 SW174W SW174W SW172 SW172 ST165 ST165 ST162 ST162 Preset position Click the Setup button to display the setup menu that can configure the settings relating to the preset positions The ...

Page 99: ...hat can configure the settings relating to the direction setting function The setup menu will be displayed in a newly opened window page 126 The Setup button is only available when Camera position display is set to Direction display Privacy zone Click the Setup button to display the setup menu that can configure the settings relating to the privacy zone The setup menu will be displayed in a newly ...

Page 100: ...e setup menu displayed in a newly displayed window When the values are changed the changed values will be applied to the currently displayed image on the Image Position tab 100 Operating Instructions 11 Configure the settings relating to images and audio Image Audio ...

Page 101: ...reas This causes loss of detail in darker areas Conversely adjusting the lens brightness for the darker areas causes the brighter areas to become washed out Super Dynamic digitally combines an image that is set up for a clear view of the brighter areas with an image that is set up for a clear view of the darker areas creating a final image that preserves overall detail A B C A Subject in the dark ...

Page 102: ... SD and Back light compensation BLC it is possible to compensate for backlight by masking brighter areas Refer to page 111 for information on how to set the mask area Light control mode Select the light control mode from the following Outdoor scene Depending on the brightness level illuminance the iris will automatically be controlled together with the shutter speed adjustment to control light Whe...

Page 103: ... automatically be selected when the lighting condition becomes darker while the color mode will automatically be selected when it becomes brighter Auto2 IR Light Suitable when using near infrared light source at night Auto3 Super Chrome Compensation SCC Suitable to keep the color mode even under darker light condition The color mode will be carried on by the Super Chrome Compensation SCC function ...

Page 104: ...ly check the color temperature of the light source and adjust the white balance automatically Operating color temperature range is approx 2 700 K to 6 000 K ATW2 Selects the automatic tracing white balance mode under a sodium lamp The camera will adjust the white balance automatically under a sodium lamp Operating color temperature range is approx 2 000 K to 6 000 K AWC Selects the automatic white...

Page 105: ...age stabilizer depending on the subject being viewed images may shake slightly due to false detections even when the subject is still Chroma gain level Adjusts the chroma level color density When the cursor is moved in the direction the colors will become thicker When the cursor is moved in the direction the colors will be thinner Click the Reset button to reset the color to the default Default 12...

Page 106: ...sition tab of the Image Audio page page 98 The settings relating to image quality can be configured with the setup menu displayed in a newly displayed window When the values are changed the changed values will be applied to the currently displayed image on the Image Position tab 106 Operating Instructions 11 Configure the settings relating to images and audio Image Audio ...

Page 107: ...ll not work Default Off Note When Off is selected for Wide dynamic range it is impossible to activate the Face WDR setting There may be some cases that the effect is not distinct when the faces are too dark to recognize due to strong backlight Adaptive black stretch Select On or Off to determine whether or not to activate the darkness compensation function The darkness compensation function can ma...

Page 108: ...ange Fix shutter is not available To configure Fix shutter set Wide dynamic range to Off Light control mode SW175 SW175 SW174W SW174W SW172 SW172 ST165 ST165 ST162 ST162 Select the light control mode from the following Indoor scene 50 Hz Indoor scene 60 Hz The shutter speed will automatically be adjusted to prevent flicker caused by fluorescent light Select 50 Hz or 60 Hz corresponding to the loca...

Page 109: ...ower Noise or white dots blemishes may sometimes appear Note When Max 16 30s is selected for example sensitivity will automatically be increased up to x16 When Off is selected for AGC this setting is unavailable SW175 SW175 SW174W SW174W SW172 SW172 ST165 ST165 ST162 ST162 When Off is selected for AGC Off 1 30s will be set for Auto slow shutter Day Night electrical Select switching between the col...

Page 110: ...8 DNR The digital noise reduction function reduces noise automatically under the condition of low illuminance Select an effect level High or Low for the digital noise reduction High High DNR afterimage remains Low Low DNR reduces afterimage Default High Chroma gain level Adjusts the chroma level color density When the cursor is moved in the direction the colors will become thicker When the cursor ...

Page 111: ...T165 ST165 ST162 ST162 and Back light compensation BLC it is possible to compensate for backlight by masking brighter areas 1 Display the Image adjust setup menu page 98 SC385 SC385 SW396 SC386 SC386 SW396 SW396 SW395 SW395 SW172 SW172 ST165 ST165 ST162 ST162 SW174W SW174W SC384 SC384 SW175 SW175 Operating Instructions 111 11 Configure the settings relating to images and audio Image Audio ...

Page 112: ...he divided areas to be masked The clicked areas will be masked and will become white To cancel masking click the area again 4 Click the End button after completing masking areas The borders on the image displayed on the Image Position tab will disappear 112 Operating Instructions 11 Configure the settings relating to images and audio Image Audio ...

Page 113: ... 16 9 Being cut out from the aspect ratio of 4 3 Note When the Reset button is clicked masking for all the masked areas will be canceled 11 6 4 Configure the settings relating to the preset positions Preset position setup menu Click the Setup button of Preset position on the Image Position tab of the Image Audio page page 98 It is possible to register edit and delete the preset positions on this p...

Page 114: ...able Preset position can be set to a maximum of 64 positions SW396 SW396 SC386 SC386 When the zoom factor is 72x or more the setting of the preset positions will become unavailable Preset position can be set to a maximum of 256 positions Note Depending on the environment such as when the temperature is below 5 C 41 F for example the moving speed of the camera to the preset position may become slow...

Page 115: ...n On Displays the preset ID Off Does not display the preset ID Default Off IMPORTANT When Preset ID 0 9 A Z or Preset ID is configured it is necessary to click the Set button to apply them Note When On is selected the entered preset ID will be displayed at the position selected for OSD on the Basic tab of the Basic page page 55 Preset ID 0 9 A Z Enter the preset ID to be displayed on images This f...

Page 116: ... light compensation BLC Select On or Off to determine whether or not to activate the back light compensation BLC function When On is selected for Super Dynamic Wide dynamic range SC384 SC384 SW175 SW175 SW174W SW174W SW172 SW172 ST165 ST165 ST162 ST162 this setting is unavailable The back light compensation function can compensate back light by setting mask areas on brighter parts of images bright...

Page 117: ...her with the start point Note Panning tilting and zooming operations can also be carried out on the Image Position tab Adjusted zoom and focus position for the auto pan function will be applied when Set button of Start position is clicked Right end position setup SW396 SW396 SC386 SC386 Move the camera to the desired point to be set as the right end position point of the auto panning using the con...

Page 118: ...tton to apply them Note Even when the selected zoom factor is higher than 36x SW395 SW395 SC385 SC385 SC384 SC384 72x SW396 SW396 SC386 SC386 the camera will start panning with 36x SW395 SW395 SC385 SC385 SC384 SC384 72x SW396 SW396 SC386 SC386 zoom factor Endless panning SW396 SW396 SC386 SC386 The operations for panning can be set to the following Off Pan between the left and right end position ...

Page 119: ...attern Click of Patrol No and select a patrol number 1 4 from the pull down menu An asterisk next to the patrol number indicates that the patrol operation has already been learned for the patrol number With the patrol number selected click the Learn button to start learning the camera operations During learning LEARNING S is displayed on the screen S is the length of possible learning time remaini...

Page 120: ... Tele side will reduce blurring The operational range of patrol is from horizontal to directly underneath the camera Digital flip function cannot be used Zoom buttons Focus buttons Brightness buttons Control pad buttons and Go button Refer to page 12 for descriptions of how to operate these buttons pad Close button Click this button to close the Patrol setup menu 11 6 7 Configure the settings rela...

Page 121: ...Here the information related to the auto track setting is set Operating Instructions 121 11 Configure the settings relating to images and audio Image Audio ...

Page 122: ...e following Off An alarm is not outputted On Immediate Alarms are continuously outputted during auto tracking Outputs are made at 5 second intervals On After alarm wait time Alarms are outputted only once when the auto tracking is continuously performed for a set period On In preset alarm area While tacking if the tracking target enters the set alarm area an alarm is outputted once Refer to page 1...

Page 123: ... is swaying but it will also reduce the tracking capabilities On the other hand increasing the sensitivity increases the tracking capabilities but also increases false detections Match the settings according to where the camera is used Auto track duration time Select the time that tracking will be forced to stop from after it started from the following Off Unlimited 10s 20s 30s 40s 50s 1min 2min 3...

Page 124: ... be reduced Mask areas cannot be configured separately for each preset position The specified area is active for all the preset positions IMPORTANT During auto tracking if the tracking target enters the masked area tracking will continue unchanged Note that the mask area will not be active in this situation Zoom buttons Focus buttons Brightness buttons Control pad buttons and Go button Refer to pa...

Page 125: ... area No 1 2 3 1 1 Set an alarm area to Camera 1 in the area where you want to perform auto track cooperation Display the Auto track setting page With Auto track alarm select On In preset alarm area and click the Set button Select 1 from the Area No pull down menu in the alarm area While monitoring images perform the pan tilt zoom and then set the alarm area Click the Set button 2 On Camera 2 conf...

Page 126: ...ing for Camera 1 11 6 8 Configure the settings relating to direction Direction setup menu SW396 SC386 Click the Setup button of Direction on the Image Position tab of the Image Audio page page 98 Here the information related to the direction setting is set The pan tilt position moves to the position set when displaying this page Direction setting North point setting If Direction display is selecte...

Page 127: ...SW174W SW174W SW172 SW172 ST165 ST165 ST162 ST162 can be set Note The privacy zone function does not work when the camera is in the process of warming up just after turning on the power or in the process of refreshing the position SW396 SW396 SW395 SW395 SC386 SC386 SC385 SC385 SC384 SC384 Depending on the panning tilting direction especially when the tilting degree is 45 90 and the zooming factor...

Page 128: ... the precision of the privacy zone placement especially when the zoom is on the Wide side it is recommended to set the privacy zone with the zoom range between 1x and 3x Panning tilting and zooming operations can also be carried out on the Image Position tab When selecting Zone No after selecting Gray for Display type a mask will be displayed at the center of the image display area and will start ...

Page 129: ...synchronized Audio output Audio data from the PC will be transmitted to the camera Audio can be heard from the speaker connected to the camera Interactive Half duplex Both reception and transmission are available However audio data cannot simultaneously be transmitted and received Interactive Full duplex Both reception and transmission are simultaneously available Default Off Note Howling may be g...

Page 130: ...be applied when audio is input to the camera using the Line input Default Mic Middle Mic input interval Camera to PC Select an interval for audio reception from the following 20ms 40ms 80ms 160ms Default 40ms Note When a shorter interval is selected the delay time will be shorter When a longer interval is selected audio interruption may be diminished even though the delay time will be longer Selec...

Page 131: ... Permission level of audio trans recep Select an access level for audio transmission reception from the following 1 Level 1 only 2 Level 2 or higher 3 All users Default 3 All users Note Refer to page 156 and for further information about the access level Muting while panning tilting SW175 SW175 SW174W SW174W SW172 SW172 ST165 ST165 ST162 ST162 Select On or Off to determine whether or not to mute t...

Page 132: ...used for the multi screen 4 cameras can be registered as a group and up to 4 groups 16 cameras can be registered When the HTTP port number for the camera of which images are to be displayed had been changed enter as follows Example of entry Example when entering an IPv4 address http 192 168 0 10 8080 Example when entering an IPv6 address http 2001 db8 0 0 0 0 0 1 8080 132 Operating Instructions 12...

Page 133: ...ion refer to our website http security panasonic com support info SW175 SW175 SW174W SW174W SW172 SW172 ST165 ST165 ST162 ST162 This camera is specified when selfcamera is displayed for the IP address or host name Note When using the host name it is necessary to configure the DNS settings of the PC to be used for the multi screen display Refer to the network administrator for information on the DN...

Page 134: ...t terminal Alarm Terminal 1 Determine how to use terminal 1 Off Not used Alarm input Receives alarms Close SW175 SW175 SW174W SW174W SW172 SW172 ST165 ST165 ST162 ST162 An alarm is detected when the terminal status is changed to On Open SW175 SW175 SW174W SW174W SW172 SW172 ST165 ST165 ST162 ST162 An alarm is detected when the terminal status is changed to Off Black white input Receives the black ...

Page 135: ...the camera is installed by connecting the terminal to the light controller Refer to the installation guide for further information about input output rating of each terminal SW396 SW396 SW395 SW395 SC386 SC386 SC385 SC385 SC384 SC384 While Alarm input is being selected an alarm is detected when the terminal status is changed to On Default It is possible to configure the setting so that an alarm is...

Page 136: ...inal alarm 1 is detected 1 64 SW395 SW395 SC385 SC385 SC384 SC384 SW175 SW175 SW174W SW174W SW172 SW172 ST165 ST165 ST162 ST162 When the registered preset position is selected the camera will move to the selected preset position when a terminal alarm 1 is detected Auto track SW395 SW395 SC385 SC385 When a terminal alarm 1 is detected the camera will start the auto tracking 1 256 SW396 SW396 SC386 ...

Page 137: ...nal alarm 3 is detected the camera will start the patrol If Patrol 3 is not registered it is not displayed on the screen Default Off VMD alarm Select an action to be taken when a VMD alarm is detected from the following Off Does not take any action even when a VMD alarm is detected 1 64 SW395 SW395 SC385 SC385 SC384 SC384 SW175 SW175 SW174W SW174W SW172 SW172 ST165 ST165 ST162 ST162 When the regis...

Page 138: ...t the sender s IP address for the command alarm and the preset position for that address Up to 8 notification addresses can be set Auto track cooperation checkbox When the checkbox is selected auto tracking starts after the direction of the camera moves to the preset position Close button Click this button to close the Preset per sender setup menu 13 3 Configure the settings relating to the alarm ...

Page 139: ...cters 1 256 characters Unavailable characters File name Enter the file name used for the alarm image to be transmitted to an FTP server The file name will be as follows File name Entered file name Time and date year month day hour minute second Serial number Available number of characters 1 32 characters Unavailable characters Post alarm Transmission interval Select the transmission interval for t...

Page 140: ...x360 Default VGA Image compression rate upon alarm detection Select On or Off to determine whether or not to change the image quality of Quality1 page 80 upon alarm detection On Images will be transmitted with the image quality selected for Image quality upon alarm detection Off Does not change the image quality upon alarm detection Default Off Image quality upon alarm detection Image quality can ...

Page 141: ... it is required to select Use for SD memory card on the SD memory card tab In addition it is required to select H 264 for Recording format page 58 13 5 Configure the settings relating to the alarm output terminal Alarm Click the Alarm tab on the Alarm page page 47 page 49 The settings relating to the alarm output terminal can be configured in this section Alarm output terminal setup Alarm output t...

Page 142: ...te When Open is selected the alarm signal will be output for about 20 seconds when the power of the unit is turned on Pulse width When Pulse is selected for Alarm output select an alarm output terminal duration from the following Available range 1 120s Default 1s 13 6 Change the AUX name Alarm Click the Alarm tab on the Alarm page page 47 page 49 The names of AUX Open and Close on the Live page ca...

Page 143: ...reset positions When motion is detected in the set area it will be regarded as an alarm The camera can be configured to take an alarm action even when the camera is not at the preset position IMPORTANT The alarm occurrence indication button page 12 will be displayed when motion is detected by the VMD function The alarm occurrence indication button will be displayed when receiving an alarm input of...

Page 144: ...ation addition Information addition Select On or Off to determine whether or not to add VMD information to superimposed image data The VMD information can be searched by some Panasonic network disk recorders Refer to the operating instructions of the connected devices for further information about the functions and settings Default Off Procedure for setting the VMD area Set the areas to activate t...

Page 145: ... be numbered in the order of selection All areas button When the All areas button is clicked the whole area will become the VMD area and 1 White will be automatically applied to Area Status Select On or Off to determine whether or not to activate each VMD area On Activates the respective VMD area Off Inactivates the respective VMD area Default Off Operating Instructions 145 13 Configure the alarm ...

Page 146: ...rm page will be displayed page 148 1 Set the video motion detection area by dragging the mouse on the screen When the All areas button is clicked the whole area will become the VMD area and 1 White will be automatically applied to Area The designated area will become the VMD area 1 White and the outline will be displayed When 2 4 VMD areas are set each area will be numbered in order The areas will...

Page 147: ...lating to the E mail notification Notification Click the Notification tab on the Alarm page page 47 page 49 The settings relating to the alarm E mail can be configured It is necessary to configure the settings of the E mail server to perform the E mail notification page 161 E mail notification E mail server When E mail server is clicked the E mail tab of the Server page will be displayed page 161 ...

Page 148: ...lete the registered address click the Delete button respective to the desired address SW396 SW396 SW395 SW395 SC386 SC386 SC385 SC385 SC384 SC384 SW175 SW175 SW172 SW172 ST165 ST165 ST162 ST162 Diag checkbox When the checkbox is selected the E mail notification will be provided in the following cases When notification of the remaining capacity of the SD memory card has been provided When the SD me...

Page 149: ...or the Alarm and Diag checkboxes of Destination of notification below When an alarm is detected Alarm SW396 SW396 SW395 SW395 SC386 SC386 SC385 SC385 SC384 SC384 SW175 SW175 SW172 SW172 ST165 ST165 ST162 ST162 When a notification of the remaining capacity of the SD memory card has been provided Diag When the SD memory card has become full Diag When the SD memory card cannot be recognized Diag Defa...

Page 150: ... destination server addresses can be registered Alarm checkbox When the checkbox is selected the Panasonic alarm notification will be provided upon an alarm occurrence Destination server address Enter the destination server address or host name Available characters Alphanumeric characters the colon the period the underscore _ and the hyphen To delete the registered destination server address click...

Page 151: ...NT When entering the host name of the Destination server address the DNS settings on the Network tab of the Network page must be configured page 166 Confirm that the destination IP addresses are registered correctly When a registered destination does not exist notification may be delayed Operating Instructions 151 13 Configure the alarm settings Alarm ...

Page 152: ...further information refer to our website http security panasonic com kms SW395 SW395 SC385 SC385 SC384 SC384 SW175 SW175 SW174W SW174W SW172 SW172 ST165 ST165 ST162 ST162 To use the XML notification and Face detection functions you need to install the extension software For further information refer to our website http security panasonic com kms 14 1 Configure the settings relating to the XML noti...

Page 153: ...f Notification data Select the type of data notification Select one of the following Face data SW396 SW396 SC386 SC386 Off Detection info Original Detection info Advanced Default Off Face data SW395 SW395 SC385 SC385 SC384 SC384 Detection info Original Detection info Advanced Default Detection info Original Auto track data SW396 SW396 SC386 SC386 Off Detection info Advanced Default Off Operating I...

Page 154: ...ready in use 20 21 23 25 42 53 67 68 69 110 123 161 162 443 995 10669 10670 Destination path name Configure the settings for the destination directory to be used for the XML notification Available characters Alphanumeric characters the period the underscore _ the hyphen the slash and the colon User name Enter a user name Available number of characters 0 32 characters Unavailable characters Default...

Page 155: ...s page Off Information about the face detection frame will not be attached No face detection frame will be displayed on the image of this page Default Off IMPORTANT SW396 SW396 SW395 SW395 SC386 SC386 SC385 SC385 When privacy is set to mosaic faces within the privacy zone may be detected XML notification The destination settings of the face detection information can be configured When clicking XML...

Page 156: ...entication of users who can access this camera from the PC or a cellular phone mobile terminal can be configured on this page Up to 18 users can be registered Note When user authentication has failed to pass authentication error 8 times within 30 seconds using the same IP address PC access to the unit will be denied for a while User auth Select On or Off to determine whether or not to authenticate...

Page 157: ...following 1 Administrator Allowed all available operations of the camera 2 Camera control Allowed to display images from the camera and to control the camera The camera setting configuration is unavailable 3 Live only Only displaying live images is available The camera setting configuration and camera control are unavailable Default 3 Live only User check From the pull down menu of User check the ...

Page 158: ...d the Set button is clicked the respective host information will be overwritten Access level Select the access level of the host from the following 1 Administrator 2 Camera control 3 Live only Refer to page 156 for further information about the access level Default 3 Live only Host check From the pull down menu of Host check the registered host can be selected and the selected host s IP address ca...

Page 159: ...EG 4 1 H 264 1 or MPEG 4 1 images will be transmitted H 264 MPEG 4 2 H 264 2 or MPEG 4 2 images will be transmitted Default JPEG Note When Best effort is selected for Transmission priority of H 264 MPEG 4 bit rate will vary between the maximum and minimum rates while images are being transmitted SW396 SW396 SW395 SW395 SC386 SC386 SC385 SC385 SC384 SC384 SW175 SW175 SW172 SW172 ST165 ST165 ST162 S...

Page 160: ... SW175 SW174W SW174W ST165 ST165 QVGA VGA 1280x960 SW172 SW172 ST162 ST162 QVGA VGA 800x600 When 4 3 VGA is selected for Aspect ratio SW396 SW396 SW395 SW395 SC386 SC386 SC385 SC385 QVGA VGA 1280x960 When 4 3 800x600 is selected for Aspect ratio SW396 SW396 SW395 SW395 SC386 SC386 SC385 SC385 QVGA 800x600 1280x960 When 16 9 is selected for Aspect ratio SW396 SW396 SW395 SW395 SC386 SC386 SC385 SC3...

Page 161: ...dress Enter the IP address or the host name of the SMTP server used to send E mails Available number of characters 1 128 characters Available characters Alphanumeric characters the colon the period the underscore _ and the hyphen SMTP port Enter the port number to which E mails are sent Available port number 1 65535 Default 25 The following port numbers are unavailable since they are already in us...

Page 162: ...strator User name Enter the user name to access the server Available number of characters 0 32 characters Unavailable characters Password Enter the password to access the server Available number of characters 0 32 characters Unavailable characters Sender s E mail address Enter the E mail address of a sender The entered E mail address will be displayed in the From sender line of the sent E mails Av...

Page 163: ... characters 0 32 characters Unavailable characters Control port Enter a control port number to be used for the FTP server Available port number 1 65535 Default 21 The following port numbers are unavailable since they are already in use 20 23 25 42 53 67 68 69 80 110 123 161 162 443 995 10669 10670 FTP mode Select Passive or Active for the FTP mode Normally select Passive When it is impossible to c...

Page 164: ...ss from the DHCP server Manual The NTP server address will be entered manually on NTP server address Default Manual IMPORTANT When obtaining the NTP server address from the DHCP server it is necessary to select DHCP Auto AutoIP or Auto Advanced for Network Settings on the Network tab of the Network page page 166 NTP server address When Manual is selected for NTP server address setting enter the IP...

Page 165: ...ct an interval 1 24 hours in 1 hour intervals of synchronization with the NTP server Default 1h Time zone Select a time zone corresponding to the location where the camera is in use Default GMT Greenwich Mean Time Dublin Edinburgh Lisbon London E model GMT 09 00 Osaka Sapporo Tokyo P model Operating Instructions 165 16 Configure the settings of the servers Server ...

Page 166: ...ure the network settings Network Note SW175 SW174W SW172 ST165 ST162 do not support MPEG 4 Click the Network tab on the Network page page 47 page 49 The following information is required to configure the network settings Contact the network administrator or your Internet service provider IP address Subnet mask Default gateway when using the gateway server router HTTP port Primary DNS address Secon...

Page 167: ...P server is not found the IP address is automatically configured Auto Advanced SW175 SW175 SW174W SW174W SW172 SW172 ST165 ST165 ST162 ST162 The IP address and other network addresses are obtained using the DHCP function Available IP addresses are determined by searching for IP addresses When the DHCP server is not found the IP address is set to 192 168 0 10 or the already determined IP addresses ...

Page 168: ...or for further information about the settings of the DHCP server DNS Determine how to set the address of the DNS server by selecting Auto obtain the address automatically or Manual enter the address of the DNS server When Manual is selected it is necessary to configure the settings for the DNS When using the DHCP function it is possible to obtain the DNS address automatically by selecting Auto Ref...

Page 169: ...554 995 10669 10670 59000 61000 Line speed Select the line speed for data transmission from the following It is recommended to use with the default Auto Auto Line speed will be applied automatically 100M Full 100 Mbps full duplex 100M Half 100 Mbps half duplex 10M Full 10 Mbps full duplex 10M Half 10 Mbps half duplex Default Auto Max RTP packet size Select Unlimited 1500byte or Limited 1280byte to...

Page 170: ...ess the camera via the Internet in the 23 Troubleshooting section page 231 Camera short cut Select whether or not to create the shortcut to the camera on the My Network Places folder Network folder when using Windows Vista or Windows 7 of the PC When creating the shortcut select On To use the shortcut function to the camera enable the UPnP function on the PC in advance Default Off Note To display ...

Page 171: ...d displays the information of the installed server certificate To install the server certificate click the Browse button to display the Open dialog box and select the file of the server certificate issued by CA and click the Execute button If the server certificate is already installed the file name of the installed server certificate will be displayed CA Certificate Information Displays the infor...

Page 172: ...68kbps 1024kbps 2048kbps 4096kbps 8192kbps Default Unlimited Note When selecting 64kbps select Off for Audio transmission reception on the Audio tab page 129 Select 128kbps or a faster rate to carry out the live transmission of JPEG images and the FTP periodic image transmission simultaneously When Bandwidth control bit rate is set low taking a picture using the snap shot button may not function d...

Page 173: ... 192 168 0 1 50000 Address translation using the port forwarding function vvv xxx yyy zzz 50001 A 192 168 0 2 50001 Private address 192 168 0 1 Port number 50000 Private address 192 168 0 2 Port number 50001 LAN Private address 192 168 0 254 WAN Global address vvv xxx yyy zzz Enter Global IP address colon port number in the Address box of the browser via the Internet vvv xxx yyy zzz 50000 vvv xxx ...

Page 174: ...tion of the connection protocol Access to the cameras using the HTTPS protocol Application for the approval by CA Certificate Authority Issue of the server certificate Generation of CSR Certificate Signing Request Installation of the server certificate Generation of the self signed certificate When using the server certificate When using the self signed certificate A B C D E Generation of the CRT ...

Page 175: ...l and line speed may be lower 1 Click the Execute button of CRT key generate The CRT key generate dialog box will be displayed 2 Select 1024bit or 2048bit for the length of the CRT to generate for CRT key generate RSA key size Note To use the server certificate follow the requests from the CA about the RSA key size 3 Click the Execute button The generation of CRT key will be started When the gener...

Page 176: ...e The Self signed Certificate Generate dialog box will be displayed 2 Enter the information of the certificate to be generated Item Description Available number of characters Common Name Enter the camera address or host name 64 characters Country Enter the country name Omission is OK 2 characters Country code State Enter the state name Omission is OK 128 characters Locality Enter the locality name...

Page 177: ...e OK button after entering the items The self signed certificate will be generated Note The information of the generated self signed certificate will be displayed on Self signed Certificate Information Depending on the status of the self signed certificate the following are displayed Indication Description Not generated The self signed certificate are not generated Invalid Reason CA Certificate in...

Page 178: ...o button of File Download under Downloads Click the Custom Level button to open the Security Setting window and check the Enable radio button of Automatic prompting for file downloads under Downloads 1 Click the Execute button of CA Certificate Generate Certificate Signing Request The CA Certificate Generate Certificate Signing Request dialog box will be displayed 2 Enter the information of the ce...

Page 179: ...tallation of the server certificate IMPORTANT If the CSR file is not generated it is impossible to install the server certificate security certificate For the installation the server certificate issued by CA is required A server certification issued by CA is needed in order to install the server certification 1 Click the Browse button of CA Certificate CA Certificate install The Open dialog box wi...

Page 180: ...e can be checked by double clicking the server certification file issued by CA 17 2 5 Configuration of the connection protocol 1 Select HTTP or HTTPS for Connection to determine the protocol used to access the camera HTTP Only the HTTP connection is available HTTPS Only the HTTPS connection is available 2 Designate the HTTPS port number to be used for HTTPS port Available port number 1 65535 Defau...

Page 181: ...l address 3 Press the Enter key on the keyboard The Live page will be displayed When the security alert window is displayed install the security certificate page 182 page 188 When On is selected for User auth the authentication window will be displayed before displaying live images for the user name and password entries IMPORTANT When the camera is accessed using the HTTPS protocol the refresh int...

Page 182: ... Explorer 9 When using Internet Explorer 7 Internet Explorer 8 or Internet Explorer 9 When using Internet Explorer 7 or Internet Explorer 8 with Windows XP note that some of the displayed windows may differ from the following descriptions 1 Access the camera using the HTTPS protocol 2 When the security alert window is displayed click Continue to this website not recommended Enter the user name and...

Page 183: ...3 Click Certificate Error over the URL and click View certificates Operating Instructions 183 17 Configuring the network settings Network ...

Page 184: ...not displayed close Internet Explorer once and select Run as Administrator to launch Internet Explorer again Click Start All Programs right click Internet Explorer click Run as Administrator 184 Operating Instructions 17 Configuring the network settings Network ...

Page 185: ...5 Click Next displayed on Certificate Import Wizard 6 Select Place all certificates in the following store and click Browse Operating Instructions 185 17 Configuring the network settings Network ...

Page 186: ...7 Select Trusted Root Certificate Authorities and click OK 8 Click Next 186 Operating Instructions 17 Configuring the network settings Network ...

Page 187: ...9 Click Finish 10 Click Yes When the import is successfully completed the screen The import was successful will be displayed Operating Instructions 187 17 Configuring the network settings Network ...

Page 188: ...er When using Internet Explorer 6 1 Access the camera using the HTTPS protocol 2 Click View Certificate Note If this window is displayed when accessing a device other than the camera or a website a security problem may have occurred In this case check the system status 188 Operating Instructions 17 Configuring the network settings Network ...

Page 189: ...3 Click Install Certificate 4 Click Next according to the procedures displayed on the displayed on Certificate Import Wizard Operating Instructions 189 17 Configuring the network settings Network ...

Page 190: ...5 Click Finish 190 Operating Instructions 17 Configuring the network settings Network ...

Page 191: ... to perform the port forwarding setting for the router About Dynamic DNS Update RFC2136 compliant Operation using DDNS services other than the Viewnetcam com service is not guaranteed We are not responsible for any troubles or accidents on the circumstances where the camera is used arising out of such services Refer to the DDNS service providers for the selection and configuration of the DDNS serv...

Page 192: ...cted provider In this service global addresses are static not changed 17 4 1 Configuration of the DDNS service Example of the Viewnetcam com service A C A B E D D B C E A DNS server B Internet C Provider D Viewnetcam com service server E Remote site Global address is changed The contracted provider allocates a global address to the router or the camera The global address is not static but dynamic ...

Page 193: ...r or not to use DDNS Off Does not use the DDNS function Viewnetcam com Uses the Viewnetcam com service Dynamic DNS Update Uses Dynamic DNS Update RFC2136 compliant without the DHCP cooperation Dynamic DNS Update DHCP Uses Dynamic DNS Update RFC2136 compliant with the DHCP cooperation Default Off Note When using Dynamic DNS Update RFC2136 compliant refer to the network administrator for whether or ...

Page 194: ...t the PC is being connected to the Internet and click the reload button of the browser 3 Register the information for Viewnetcam com by following the instructions of the wizard When the message The new camera is successfully registered to Viewnetcam com is displayed close the registration window The URL set at the time of registration can be used for camera access However this URL is unavailable w...

Page 195: ...ss interval 17 4 4 Checking the information registered for the Viewnetcam com service It is possible to check if the camera has been registered for the Viewnetcam com service page 218 17 4 5 When using Dynamic DNS Update Host name Enter the host name to be used for the Dynamic DNS Update service Available number of characters 3 250 characters Enter in the form of host name domain name Available ch...

Page 196: ...the SNMP tab on the Network page page 47 page 49 The settings relating to SNMP can be configured on this page It is possible to check the status of the camera by connecting to the SNMP manager When using the SNMP function contact the network administrator Community Enter the community name to be monitored Available number of characters 0 32 characters Default None blank IMPORTANT When using the SN...

Page 197: ...r descriptions of how to configure schedules of image transmission IMPORTANT Depending on the network line speed or the network traffic images may not be transmitted at the exact designated interval or period When On is selected for both of the alarm image transmission function and the FTP periodic image transmission function the alarm image transmission function will be given priority over the FT...

Page 198: ...r the root directory of the FTP server Available number of characters 1 256 characters Unavailable characters Default None blank File name Enter the file name name of the image file to be transmitted and select the naming option from the following Name w time date File name will be Entered file name Time and date year month day hour minute second Serial number starting from 00 Name w o time date F...

Page 199: ...1280x960 When 4 3 800x600 is selected for Aspect ratio SW396 SW396 SW395 SW395 SC386 SC386 SC385 SC385 QVGA 800x600 1280x960 When 16 9 is selected for Aspect ratio SW396 SW396 SW395 SW395 SC386 SC386 SC385 SC385 SC384 SC384 SW175 SW175 SW174W SW174W ST165 ST165 320x180 640x360 1280x720 SW172 SW172 ST162 ST162 320x180 640x360 Default VGA 17 7 Configure the schedule settings of the FTP periodic imag...

Page 200: ...k will be validated for the schedule 2 To designate time select the desired hour and minute from the pull down menu When not designating time check the checkbox of 24h 3 Click the Set button after completing the settings The result will be displayed at the bottom of the window 200 Operating Instructions 17 Configuring the network settings Network ...

Page 201: ...dule 1 Uncheck the check box of the set day of the week 2 Click the Set button after completing the settings The schedule of the selected day of the week is deleted Operating Instructions 201 17 Configuring the network settings Network ...

Page 202: ...pports automatic settings using WPS perform settings automatically page 206 If the wireless router does not support automatic settings using WPS perform settings manually page 202 The camera s Wireless QoS function can be used page 210 After completing the camera s wireless settings information such as the wireless connection status and wireless information can be checked page 210 18 1 Manually co...

Page 203: ...s Available characters Alphanumeric characters and spaces Entries are case sensitive Default wifi Communication mode Select the same communications mode that is used by the wireless router that the camera will to be connected to 802 11b g Wireless routers that support either 802 11b or 802 11g can be connected to 802 11n b g ShortGI disabled Wireless routers that support 802 11n 802 11b or 802 11g...

Page 204: ...PSK TKIP This method has stronger encryption than WEP and WPA WPA2 PSK AES This method has stronger encryption than WEP and WPA Because WPA2 PSK AES processes encryption at hardware level it is able to contain speed losses better than when compared to WPA2 PSK TKIP but it can only connect to devices that support it WPA2 PSK TKIP AES WPA2 PSK TKIP or WPA2 PSK AES is automatically selected according...

Page 205: ...ular if connections cannot be made using mixed mode methods WPA PSK TKIP AES WPA WPA2 mixedmode PSK etc use a single mode method WPA PSK TKIP WPA PSK AES etc The camera only supports open system authentication If shared key authentication is configured for the wireless router change the authentication to auto or open system It is recommended to select the WPA2 PSK AES or WPA PSK AES enhanced encry...

Page 206: ...your wireless LAN environment and configure the settings About Wi Fi Protected Setup WPS Wi Fi Protected Setup WPS is a function that allows settings for connecting wireless devices and settings related to security to be easily configured In WPS wireless LAN access points or wireless routers become the registrar main device and the wireless camera seeking to join the wireless network becomes the e...

Page 207: ...reless connection on the Status tab of the Wireless page page 210 Note If about 2 minutes pass after the WIRELESS button starts blinking and the wireless connection is not completed the WIRELESS button will blink red for about 10 seconds and then go off If this happens the wireless settings have failed Check the wireless router s settings and connection procedures and then try performing the setti...

Page 208: ...S button stops blinking orange and lights green When the live indicator lights green the wireless settings have been successfully completed 7 After the WIRELESS button lights green start the IP Setting Software on the PC and access the camera See page 222 for information on accessing the camera with the IP Setting Software Confirm the status of the wireless connection on the Status tab of the Wire...

Page 209: ...or more information refer to the operating instructions included with your wireless router Settings between the wireless router and the camera will automatically start The WIRELESS button stops blinking orange and lights green When the live indicator lights green the wireless settings have been successfully completed 6 After the WIRELESS button lights green start the IP Setting Software on the PC ...

Page 210: ...k the Basic tab on the Wireless page page 47 page 49 Configure the wireless QoS Quality of Service in this section Wireless QoS Wireless QoS is only available when using H 264 RTP transmission When the wireless frequency band is temporarily reduced because of external interference images may not be displayed When this happens Wireless QoS helps to reduce transmission delays and dropped frames by c...

Page 211: ...y been set is displayed Not set will be displayed The Already been set display is linked to the camera s WIRELESS button green light Mac address of the wireless module Displays the camera s wireless module s MAC address When the wireless router limits access with MAC address filtering register the wireless module s MAC address displayed here the camera s MAC address to the wireless router page 218...

Page 212: ...lays the currently selected encryption method WEP TKIP or AES Radio wave status Displays the signal strength Bad Normal Good These figures are just a guide and may not match the actual wireless communication status The signal strength and connection status are displayed as follows Good When the signal strength is about 60 100 Normal When the signal strength is about 15 59 Bad When the signal stren...

Page 213: ...detection will be active only in the specified schedule Access permission Access to the camera will be allowed only in the specified schedule H 264 recording SD recording will be performed only in the specified schedule Position refresh Camera position will be refreshed only in the specified schedule The Schedule page has only the Schedule tab Up to 5 schedules can be set Operating Instructions 21...

Page 214: ...e taken for the respective schedule Alarm permission Alarm input terminal alarm will be received during the period of the schedule VMD permission The video motion detection VMD function will be active during the period of the schedule 214 Operating Instructions 19 Configure the settings relating to the schedules Schedule ...

Page 215: ...d preset position at the designated time in the schedule Note Select On for User auth on the User auth tab of User mng page page 156 and Off for Host auth on the Host auth page page 157 to validate Access permission SW396 SW396 SW395 SW395 SC386 SC386 SC385 SC385 SC384 SC384 SW175 SW175 SW172 SW172 ST165 ST165 ST162 ST162 When selecting H 264 recording select H 264 for Recording format on the SD m...

Page 216: ...umber the newer logs will overwrite the older system logs In this case the oldest log is the first to be overwritten SW174W SW174W Up to 100 system logs can be saved on the built in memory of the camera When the saved system logs have reached the maximum number the newer logs will overwrite the older system logs In this case the oldest log is the first to be overwritten The logs will be deleted wh...

Page 217: ... address Serial no Firmware version IPL version HTML version IP address IPv6 Viewer software installation counter Information of each item will be displayed 1 Contact the dealer and download the latest firmware onto a PC IMPORTANT A blank space cannot be used for the name of the directory where the downloaded firmware to be saved 2 Click the Browse button and designate the downloaded firmware Oper...

Page 218: ...f the firmware to be used for the upgrade should be model name Use small letters WV is not required _xxxxx bin xxxxx indicates the version of the firmware Do not turn off the power of the camera during the upgrade process Do not perform any operation during upgrading and wait until it completes The following network settings will not be reset when upgrading the firmware after selecting Reset the s...

Page 219: ...uter global address The global address of router will be displayed Self check The self check result of the hardware will be displayed Hardware information SW396 SW396 SW395 SW395 SC386 SC386 SC385 SC385 SC384 SC384 Information such as how many times the camera has been panning tilting Note Refer to the Readme file on the provided CD ROM for further information about the contents of the displayed s...

Page 220: ... for about 3 minutes after the initialization Reboot Click the Execute button to reboot the camera It is impossible to operate the camera for about 2 minutes after rebooting the camera Position refresh SW396 SW396 SW395 SW395 SC386 SC386 SC385 SC385 SC384 SC384 The camera position can be refreshed When the camera has moved from the correct home preset position during normal use or when it has been...

Page 221: ... OFF Do not turn off the power of the camera about 6 minutes after turning on the power SC385 SC385 SC384 SC384 SW175 SW175 SW174W SW174W SW172 SW172 ST165 ST165 ST162 ST162 To initialize the network settings page 166 do the following Turn off the power of the camera Turn on the power of the camera after setting the INITIAL SET button to ON and wait about 3 minutes The camera will start up and all...

Page 222: ...ROM A C D E B Using the supplied CD ROM the following actions can be performed The Panasonic IP Setting Software can be installed on the PC page 223 Settings related to the camera s network can be set from the Panasonic IP Setting Software page 225 The manuals can be installed on the PC page 224 You can also view the manuals without installing them to the PC by clicking the Open button The Viewer ...

Page 223: ...e Panasonic IP setting shortcut icon when the Panasonic IP Setting Software is installed Specify which folder on the PC to install the Panasonic IP Setting Software to Click the Install button to start the installation Note To uninstall the Panasonic IP Setting Software delete the shortcut icon from where you specified it to be installed the default is on the desktop during installation and the Ea...

Page 224: ...he Manual folder from the folder the default is C Panasonic you specified during installation 21 4 Installing the Viewer software The Viewer software Network Camera View 4S must be installed on the PC in order to display camera images On the CD launcher window click the Install button next to Viewer Software and follow the instructions displayed on the window to install the software A message is d...

Page 225: ...yed when around 20 minutes have passed after turning on the power of the camera When the effective period is set to 20min in the IP setup However cameras in the initial set mode are still displayed even after 20 minutes SW175 SW175 SW174W SW174W SW172 SW172 ST165 ST165 ST162 ST162 For the security enhancement the Network Settings will not be able to be performed when around 20 minutes have passed ...

Page 226: ...5 SC385 SC384 SC384 SC386 SC386 SW396 SW396 ST162 ST162 SW174W SW174W SW172 SW172 ST165 ST165 SW175 SW175 Note By unchecking the Wait for camera restarting checkbox multiple cameras can be continuously configured IMPORTANT It may take for around 2 minutes to complete to upload the settings to the camera after clicking the Save button The settings may be invalidated when the LAN cable is disconnect...

Page 227: ...r The IP address of the server may be incorrect Check if the IP address of the server is configured correctly The SMTP server may be down Ask the network administrator Internal error Undefined error An error occurred in the E mail function Check if the E mail settings are configured correctly Error indications relating to FTP Category Indication Description FTP server error Failed to resolve the F...

Page 228: ...ating to the Viewnetcam com function occurred Check if the Viewnetcam com settings are configured correctly Error indications relating to Dynamic DNS Update Category Indication Description DDNS server error Failed to resolve the DDNS server address from DNS The designated IP address of the DNS may be incorrect Check if the DNS settings are configured correctly The DNS server may be down Ask the ne...

Page 229: ... signed certificate is complete Self signed Certificate Deleted Deletion of the self signed certificate is complete Certificate Signing Request Generated Generation of the CSR Certificate Signing Request is complete CA Certificate Installed Installation of the server certificate is complete CA Certificate Deleted Deletion of the server certificate is complete Previous CRT key Applied Previous CRT ...

Page 230: ...ion may be incorrect Check if the IP address of the destination of notification is configured correctly The destination of notification may be down Ask the network administrator Cannot resolve notification addresses from DNS The DNS server settings may be incorrect Check if the DNS settings are configured correctly The DNS server may be down Ask the network administrator 230 Operating Instructions...

Page 231: ...ddress Check the connection as follows With the Windows command prompt ping IP address of the camera If there is reply from the camera the connection is normal If not proceed either of the following Reboot the camera and change the IP address by using the Panasonic IP Setting Software within 20 minutes after the restart Reboot the camera while holding down the INITIAL SET button or switch on the c...

Page 232: ...nter the port number 181 Cannot access the camera via the Internet Are the network settings of the camera correct Set the default gateway or DNS server address correctly To use the DDNS service check that the settings are correct Is the setting for Default gateway on the Network page configured Or is the setting correct When communicating using IPv4 Configure the setting for Default gateway of IPv...

Page 233: ... password changed While accessing the camera when changing the user name and password of another user logging into the camera on another web browser the authentication window will be displayed each time the screen is changed or refreshed Have you changed the Authentication setting When the Authentication setting has been changed close the web browser and then access the camera again It takes time ...

Page 234: ...t number 181 A cookie error was displayed when performing user registration for Viewnetcam com Is the web browser configured to allow cookies Configure the web browser to allow cookies In Internet Explorer from Tools select Internet Options and configure the cookies setting in the Privacy tab User registration for the Viewnetcam com service fails Is the registered E mail address correct When an E ...

Page 235: ...played on the Live page In this case do the following 1 Select Internet Options from Tools on the menu bar of Internet Explorer The Internet Options window will be displayed 2 When using Internet Explorer 7 0 Internet Explorer 8 0 or Internet Explorer 9 0 Click the Settings button in the Browsing history section on the General tab and then select Every time I visit the webpage for Check for newer ...

Page 236: ...ture Request the camera picture using the web browser such as by pressing the F5 key etc No image is displayed or too dark Is the brightness setting set at an appropriate level Click the Normal button of Brightness 12 Images are displayed washed out Is the brightness setting set at an appropriate level Click the Normal button of Brightness 12 Flicker appears on the screen When flicker occurs frequ...

Page 237: ... memory card is inserted correctly Installation Guide Is the SD memory card formatted Format the SD memory card 63 Isn t the write protect switch set to LOCK When the write protect switch is set to LOCK available size total size indication of the SD memory card to be displayed on Remaining capacity of the SD memory card tab will be KB KB Is KB KB displayed on Remaining capacity of the SD memory ca...

Page 238: ...W395 SW395 SC386 SC386 SC385 SC385 SC384 SC384 SW175 SW175 SW172 SW172 ST165 ST165 ST162 ST162 Download of files using Internet Explorer may be disabled Click Internet Options on the Tools menu of Internet Explorer and Security tab Then click the Custom Level button to open the Security Setting window Under Downloads select Enable for Automatic prompting for file downloads except Internet Explorer...

Page 239: ...sequence on a single browser window SW175 SW174W SW172 ST165 ST162 do not support MPEG 4 This may occur due to the display adapter and driver combination When this has occurred first update the driver of the display adapter to the latest version If updating the driver does not solve the problem adjust the hardware acceleration as follows The following are descriptions for when Windows XP is instal...

Page 240: ...m the MAC address displayed in Mac address of the wireless module from Wireless Status on the setup menu Wireless communication is unstable SW174W SW174W Is the channel used for wireless communication the same as another nearby wireless networks Try changing the wireless communication channel of the wireless router For information about changing the communications channel refer to the operating in...

Page 241: ...n the information bar Pop up blocked To see this pop up or additional options click here Internet Explorer 6 Internet Explorer 7 or Internet Explorer 8 Click the information bar and select Always Allow Pop ups from This Site The dialog window saying Allow pop ups from this site will be displayed Click the Yes button The following message is displayed on the information bar This webpage wants to ru...

Page 242: ...r and then click the Security tab Click Internet in the Select a Web content zone to specify its security settings section Then click the Custom Level button to open the Security Setting window Under Miscellaneous select Enable for Allow script initiated windows without size or position constraints Click the OK button When the warning window is displayed click the Yes button Images are not fit in ...

Page 243: ...e failed to transmit to the FTP server by the FTP periodic image transmission function Ex img_10010101230000 jpg Image captured at the alarm occurrence Ex img_1001010123000001 jpg Image saved manually Ex img_1001010123000001 jpg Video saved at the alarm occurrence Approx 2 MB per file Ex 10000001_101224193826_A mp4 Video that was started to be recorded on December 24 2010 19 38 26 Video saved manu...

Page 244: ...rfront Plaza Newark NJ 07102 5490 Panasonic Canada Inc 5770 Ambler Drive Mississauga Ontario L4W 2T3 Canada 905 624 5010 www panasonic ca PGQP1137SA C0112 7047 For Europe and other countries http www panasonic com Authorised Representative in EU Panasonic Testing Centre Panasonic Marketing Europe GmbH Winsbergring 15 22525 Hamburg Germany Panasonic Corporation 2017 Panasonic Corporation Osaka Japa...

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