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Symptom
Cause/solution
Reference
pages
The camera starts
panning unpredict-
ably.
• This may be caused by noise.
Check the exogenous noise level around the camera.
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• The protection circuit against high temperature may function.
When the digital flip (function to turn the screen upside-
down when tilting exceeds a certain angle) continues for
a given time in high temperature, the system releases
the digital flip and operates panning and tilting automati-
cally to return the screen to the original position.
• The position refresh may be done automatically to
improve the positional accuracy of PAN, TILT and ZOOM
when turned on in low temperature, which is not a failure.
−
The LINK indicator
does not light in
orange even when
the Ethernet cable is
connected to the
camera.
• Is the Ethernet cable connected appropriately?
Connect the Ethernet cable appropriately.
• Is the hub or router connected to the camera operating
appropriately?
Check if the hub or router in use is operating appropriately.
• Isn’t the Ethernet cable connected to the camera broken?
Replace the cable with another one.
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Indicators never
lights up.
• Is “Off” selected for “Indicator” on the “Basic” page?
Select “On” or “On(Access)” for the indicator setting.
Operating
Instructions
(on the
Panasonic
support
website)
SD ERROR indicator
lights red.
This indicator lights up red when data cannot be
saved on the SD memory card.
• Isn’t the write protect switch of the inserted SD mem-
ory card set to “LOCK”?
Unlock the write protect switch of the SD memory card.
• Hasn’t the inserted SD memory card been formatted on a PC?
Use an SD memory card formatted on the camera.
Or install the software to format the SD memory card on the PC.
Refer to our website
(https://security.panasonic.com/support/info/
<Control No.: C0105>)) for further information about
the supported software.
• Isn’t the inserted SD memory card faulty?
Replace the card with a normal one.
24 - 27
Audio input contains
noise.
• Check the following.
• Grounding of the camera, a switching hub or periph-
eral devices are not done.
• The camera is used near an electrical power line.
• The camera is used near a device which produces
strong magnetic field or radio waves (such as near a
TV/radio antenna, a motor of an air conditioning sys-
tem, a transformer, etc.)
When audio input still contains noise even after check-
ing the above possibilities, use a powered microphone
or connect audio output with low output impedance.
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