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82
Troubleshooting
Troubles / Symptoms
Points to be checked / Solutions
The registered address was
not notified by e-mail when
an alarm occurred or after
image acquisition loss.
• Is the "Do not notify." selected for the "E-Mail Mode" of the "Alarm
Notification" menu?
• Is the mail system of the server activated correctly? Check from the PC
using the "mail" command if the network camera server is activated
and confirm that mail can be delivered to the designated address.
• Is the mail address correct?
The authentication dialog
window keeps on being dis-
played even though it is
cancelled each time.
• Force the web browser to shut down. The way to force termination is
different depending on the OS. Refer to the operating instructions of
the OS.
The "TOP MENU" or the
pages to browse the camera
pictures cannot be dis-
played.
• Is the URL correct?
• Is the Apache HTTP Server started up?
• Is the description of the html document correct?
• Is the description of the setting file for the Apache HTTP Server cor-
rect?
Cannot display a part of
JPEG picture.
• When using Internet Explorer 5.5 SP2 on Windows 2000, the bottom
line part of the JPEG may not be displayed. Upgrade the web browser
to Internet Explorer 6.0 SP1.
Cannot acquire camera pic-
ture. / Alarm function does
not work correctly.
• When a DDNS server is used, it may happen if the IP address revision
information is accessed before the DNS server updates it. In this case,
using a static IP address is recommended.