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FAQs
Before requesting service or assistance, please follow these simple guides to solve the problem.
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For more information, refer to [eHELP] (Support > FAQs).
The TV does not switch on
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Check the mains lead is plugged into the TV and the socket outlet.
The TV goes into Standby mode
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Auto power standby function is activated.
The remote control does not work or is intermittent
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Are the batteries installed correctly?
(p. 12)
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Has the TV been switched on?
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The batteries may be running low. Replace them with new ones.
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Point the remote control directly at the TV’s remote control signal receiver (within about 7 m and a 30 degree
angle of the signal receiver).
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Situate the TV away from sunshine or other sources of bright light not to shine on the TV’s remote control signal
receiver.
Electronic Touch Pen does not work
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Check that the batteries are fresh, are of the same type and are installed with the correct polarity (+ & -).
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Check if the pairing range is within 50 cm.
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The Electronic Touch Pen automatically turns off if pairing cannot be performed within 2 minutes. In this case, pair
again.
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The Electronic Touch Pen automatically turns off if unused for 5 minutes.
(When the Electronic Touch Pen is turned on, the indicator lamp blinks but turns off in several minutes.) Turn the
power on again.
No image can be displayed
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Check the TV is turned on.
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Check the mains lead is plugged into the TV and the socket outlet.
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Check the correct input mode is selected.
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Check the setting of [AV] ([COMPONENT] / [VIDEO]) in [Input Selection] to match the output of the external
equipment.
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Is [Contrast], [Brightness] or [Colour] in the Picture Menu set to the minimum?
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Check all required cables and connections are firmly in place.
Unusual image is displayed
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Turn the TV off with Mains power On / Off switch, then turn it on again.
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If the problem persists, initialise all settings.
[Shipping Condition] in [System Menu] (Setup Menu)
Unusual sound from the TV
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When the power is on, whirring sound of cooling fan or drive noise may be heard from inside the TV (not a sign of
faulty operation).
Parts of the TV become hot
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Even if the temperature of parts of the front, top and rear panels has risen, these temperature rises do not cause
any problems in terms of performance or quality.
