FAQs
117
Problem
Causes / Actions
Screen
Chaotic image, noisy
●
Set [P-NR] in the Picture Menu to remove noise.
(p. 42)
●
Check nearby electrical products (car, motorcycle, fluorescent lamp).
No image can be
displayed
●
Is [Contrast], [Brightness] or [Colour] in the Picture Menu set to the minimum?
(p. 41)
●
Check the setting of [AV2] ([COMPONENT] / [VIDEO]) in [Input Selection] to
match the output of the external equipment. (p. 30)
Blurry or distorted image
(no sound or low volume)
●
Reset channels.
(p. 51 - 54)
Unusual image is
displayed
●
Turn the TV off with Mains power On / Off switch, then turn it on again.
●
If the problem persists, initialise all settings.
[Shipping Condition] (p. 65)
Sound
No sound is produced
●
Is “Sound mute” active?
(p. 10)
●
Is the volume set to the minimum?
Sound level is low or
sound is distorted
●
Sound signal reception may be deteriorated.
●
Set [MPX] (p. 44) in the Sound Menu to [Mono]. (Analogue)
Unusual sound from the
TV
●
When power is on, whirring sound of cooling fan or drive noise may be heard
from inside the TV (not a sign of faulty operation).
3D
Cannot view 3D images
Cannot register a 3D
Eyewear to the TV
●
Has the 3D Eyewear been switched on and set to 3D mode?
●
Is the battery installed correctly?
(p. 35)
●
Check the remaining battery level of the 3D Eyewear. (Battery status is
displayed on the screen when the 3D Eyewear is turned on.) When the battery
is running low, replace it.
●
Does the 3D Eyewear support Bluetooth wireless technology?
(p. 33)
●
Ensure that [3D Mode Selection] is set to [3D].
(p. 36)
●
Some 3D image signals may not be automatically recognised as 3D images.
Set [3D Mode Selection (Manual)] to match the picture format.
(p. 37)
●
Use the 3D Eyewear within about 3.2 m from the TV. (The range may be
shortened depending on the obstacles between the TV and the eyewear, or the
surrounding environment.)
●
Register again.
“Registration” (p. 34)
●
For some people, the 3D images may be difficult to see, or cannot be seen,
especially in users who have a different level of eyesight between the left and
right eyes. Take the necessary steps (wearing glasses etc.) to correct your
eyesight before use.
3D Eyewear is turned off
automatically
●
Check that there are no obstacles between the TV and the 3D Eyewear.
There is something wrong
with the 3D images
●
Check the setting of [Picture Sequence] or [Edge Smoother].
(p. 38)
The indicator lamp does
not light when pressing
the power button on the
3D Eyewear
●
The battery may be running low or flat. Replace it.
HDMI
Sound is unusual
●
Set the sound setting of the connected equipment to “2ch L.PCM”.
●
Check the [HDMI1 / 2 / 3 / 4 Input] setting in the Sound Menu.
(p. 45)
●
If digital sound connection has a problem, select analogue sound connection.
(p. 112)
Pictures from external
equipment are unusual
when the equipment is
connected via HDMI
●
Check the HDMI cable is connected properly.
(p. 104)
●
Turn the TV and equipment off, then turn them on again.
●
Check an input signal from the equipment.
(p. 115)
●
Use equipment compliant with EIA/CEA-861/861D.
