25
FAQs
Others
FAQs
Before requesting service or assistance, please follow these simple guides to resolve the problem. If the problem still
persists, please contact your local Panasonic dealer for assistance.
Problem
Causes / Actions
Screen
Chaotic image, noisy
●
Set [P-NR] in the [Picture Menu] to remove noise.
(p. 17)
●
Check nearby electrical products (car, motorcycle, fluorescent lamp).
No image can be displayed
●
Is [Contrast], [Brightness] or [Colour] in the [Picture Menu] set to the
minimum?
(p. 17)
Blurry or distorted image
(no sound or low volume)
●
Reset channels.
Unusual image is
displayed
●
Turn the TV to standby mode with Standby On / Off switch, then turn it on
again.
●
If the problem persists, initialise all settings.
[Shipping Condition] (p. 21)
Sound
No sound is produced
●
Is “Sound mute” active?
●
Is the volume set to the minimum?
Sound level is low or
sound is distorted
●
Sound signal reception may be deteriorated.
●
Set [MPX]
(p. 18)
in the [Sound Menu] to [Mono]. (Analogue)
HDMI
Sound is unusual
●
Set the sound setting of the connected equipment to “2ch L.PCM”.
●
Check the [HDMI 1 Input(HDMI)]/ [HDMI 2 Input(HDMI)] setting in the
[Sound Menu].
(p. 19)
●
If digital sound connection has a problem, select analogue sound
connection.
Pictures from external
equipment are unusual
when the equipment is
connected via HDMI
●
Check the HDMI cable is connected properly.
●
Turn the TV and equipment off, then turn them on again.
●
Check an input signal from the equipment.
●
Use equipment compliant with EIA/CEA-861/861D.
Other
The TV does not switch on
●
Check the mains lead is plugged into the TV and the socket outlet.
The TV goes into Standby
mode
●
Auto power standby function is activated.
●
The TV enters Standby mode about 30 minutes after analogue broadcasting
ends.
The remote control does
not work or is intermittent
●
Are the batteries installed correctly?
(p. 6)
●
Has the TV been switched on?
●
The batteries may be running low. Replace them.
●
Point the remote control directly at the TV’s remote control signal receiver
(within about 7 m and a 30 degree angle of the signal receiver).
●
Situate the TV away from sunshine or other sources of bright light not to
shine on the TV’s remote control signal receiver.
Parts of the TV become hot
●
Even when the temperature of parts of the front, top and rear panels has
risen, these temperature rises do not cause any problems in terms of
performance or quality.
The LCD panel moves
slightly when it is pushed
with a finger
Clattered sound might be
heard
●
There is some flexibility around the panel to prevent damage to the panel.
●
The panel might move slightly when it is pushed with a finger, and clattered
sound might be heard. This is not a malfunction.
Overcurrent error message
appears
●
The connected USB device might cause this error. Remove the device and
turn the TV to standby mode with Standby On / Off switch, then turn it on
again.
●
Check foreign objects are not inside the USB port.
An error message appears
●
Follow the message’s instructions.
●
If the problem persists, contact your local Panasonic dealer or the authorised
service centre.
