Frequently Asked
Questions
●
FAQs, etc.
67
Problem
Actions
Screen
Chaotic image, noisy
Set “P-NR” in the Picture Menu (to remove noise). (p. 30)
●
Check nearby electrical products
●
(fluorescent lamp, DECT phones, mobile phones, microwave, etc.).
No image can be displayed
Is “Colour” or “Contrast” in the Picture Menu set to the minimum?
●
(p. 30)
Please also refer to “Neither image nor sound is produced” (p. 66).
●
Blurry or distorted image
(no sound or low volume)
Reset channels. (p. 34 and p. 35)
●
Please also refer to “Neither image nor sound is produced” (p. 66).
●
Unusual image is displayed
Turn the TV Off with Mains power On / Off switch, then turn it On
●
again.
If the problem persists, perform “Shipping Condition” (p. 41).
●
Sound
No sound is produced
Is “Sound mute” active? (p. 9)
●
Is the volume set to the minimum?
●
Please also refer to “Neither image nor sound is produced” (p. 66).
●
Sound level is low
or sound is distorted
Sound signal reception may be deteriorated.
●
Set “NICAM” (p. 31) in the Sound Menu to “Off”.(Analogue only)
●
Please also refer to “Neither image nor sound is produced” (p. 66).
●
Digital Channel
Due to the digital reception technologies involved, quality of the digital signals may be relatively low in
●
some cases, despite good reception of analogue channels.
Interference or frozen /
disappearing image
Check “Signal Condition”. (p. 36)
●
If “Signal Quality” or “Signal Strength” are displayed in red, the
signal is weak.
Check aerial.
●
Check your postcode area is able to receive the Freeview channels
●
at
www.freeview.co.uk
Digital signals may be relatively low to prevent interference with
●
analogue signals for the period of Digital Switchover. Check the
plan of Digital Switchover at
www.digitaluk.co.uk
Weather conditions will affect signal reception (heavy rain, snow,
●
etc.), in particular in poor reception areas. Even during good
weather the high pressure can cause poor reception of some
channels.
Turn the TV off with the Mains power On / Off switch, then turn it On
●
again.
Reset channels. (p. 34 and p. 35)
●
Some channels cannot be
tuned
Check the aerial.
●
Cannot find a channel
you have previously watched
The channel may broadcast for part of the day.
●
Check the channel in the TV Guide. (p. 18)
●
Channel position numbers may be changed by broadcasters.
●
Reset channels. (p. 34 and p. 35)
●
HDMI
Sound is unusual
Set the sound setting of the connected equipment to
●
“2ch L.PCM”.
Check the “HDMI Input” setting in the Sound Menu. (p. 31)
●
If digital sound connection has a problem, select analogue sound
●
connection. (p. 63)
Pictures from external
equipment are unusual
when the equipment is
connected via HDMI
Check the HDMI cable is connected properly. (p. 60)
●
Turn the connected equipment on and then switch the TV on. (p. 55)
●
Check an input signal from the equipment. (p. 64)
●
Use an equipment compliant with EIA/CEA-861/861B.
●
Other
The TV does not switch On
Press and hold the standby On / Off switch on the remote control
●
for about 1 second if Power LED is red.
Check the mains lead is plugged into the socket outlet.
●
The fuse in the mains plug may have blown. Replace it with one of
●
an identical rating (p. 4).
The TV goes into
“Standby mode”
Off Timer function is activated.
●
The TV enters “Standby mode” about 30 mins. after analogue
●
broadcasting ends.
The remote control does not work
or is intermittent
Are the batteries installed correctly? (p. 6)
●
Has the TV been switched On?
●
The batteries may be running low. Replace them.
●
Point the remote control dvirectly at the front of the TV (within a 30
●
degree angle of the front of the TV).
Situate the TV away from sunshine or other sources of bright light
●
not to shine on the TV’s remote control signal receiver.
