44
FAQs
Before requesting service or assistance, please follow these simple guides to resolve the problem.
If problem still persists, please contact your local Panasonic dealer for assistance.
White spots or shadow
images (noise)
•
Check the position, direction, and
connection of the aerial.
Neither image nor
sound is produced
•
Is the TV in “AV mode”?
•
Is the mains lead plugged into the
socket outlet?
•
Is the TV turned On?
•
Check Picture Menu (p. 20) and
volume.
An error message
appears
•
Follow the message’s instructions.
•
If the problem persists, contact the
authorized Service Centre.
The LCD panel moves slightly when
it is pushed with a
fi
nger
Clattered sound might be heard
•
There are some looseness around the panel to prevent the
damage to the panel.
The panel might move slightly when it is pushed with a
fi
nger,
and clattered sound might be heard. This is not a malfunction.
Pixel Statement
•
An image on a LCD or Plasma TV screen is created by many small
groups of dots known as pixels (which is similar to the image in a
newspaper). It also naturally follows that higher panel resolutions
contain more pixels. To create a colour image, each pixel consists
of three tiny coloured dots (known as sub-pixels), one each of red,
green and blue. Each one of these dots is precisely controlled by
the electronics of the TV to produce the picture.
Whilst Panasonic maintains the highest standards in manufacturing
technology and processes in the construction of these panels,
there are a number of allowable pixel/sub-pixel failures that still
allow the panel to be de
fi
ned as a good panel. It is not possible to
guarantee absolutely no pixel loss.
Problem
Actions
Screen
No sound is produced
•
Is “Sound mute” active? (p. 8)
•
Is the volume set to the minimum?
Sound level is low
or sound is distorted
•
Sound signal reception may be deteriorated.
Chaotic image, noisy
•
Set “P-NR” in the Picture Menu (to remove noise). (p. 20)
•
Check nearby electrical products (car, motorcycle,
fl
uorescent lamp).
No image can be displayed
•
Is “Colour” or “Contrast” in the Picture Menu set to the minimum?
(p. 20)
Blurry or distorted image
(no sound or low volume)
•
Reset programme. (p. 27)
Unusual image is displayed
•
Turn off the TV with Mains power On / Off switch, then turn it on
again.
HDMI
Sound is unusual
•
Set the sound setting of the connected equipment to “2ch L.PCM”.
•
Check the “HDMI1 / 4 Input” setting in the Sound Menu. (p. 20)
•
If digital sound connection has a problem, select analogue sound
connection. (p. 31)
Pictures from external equipment
are unusual when the equipment
is connected via HDMI
•
Is the HDMI cable connected properly? (p. 38)
•
Turn Off the TV and equipment, then turn them On again.
•
Check an input signal from the equipment. (p. 43)
•
Use an equipment compliant with EIA/CEA-861/861B.
Sound
“Shop” appears on screen
at switch on
•
“Shop” was selected in “Auto Tuning” (p. 9).
Reset settings in “Shipping Condition” (p. 28), then select “Home”
in “Auto Tuning” (p. 9).
