76
FAQs
Before requesting service or assistance, please follow these simple guides to resolve the problem.
If the problem still persists, please contact your local Panasonic dealer for assistance.
White spots or shadow images (noise)
Check the position, direction, and
●
connection of the aerial.
Neither image nor sound is
produced
Is the TV in “AV mode”?
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Is the mains lead plugged into the
●
socket outlet?
Is the TV turned On?
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Check Picture Menu (p. 32, 33) and
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volume.
Check all required cables and
●
connections are firmly in place.
An error message appears
Follow the message’s instructions.
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If the problem persists, contact your
●
local Panasonic dealer.
“VIERA Link” function
does not work and an error
message appears
Confirm the connection.
●
Turn the connected equipment on and
●
then switch the TV on. (p. 61)
Permanently lit spots on screen
Due to production process involved in this
●
technology this may result in some pixels which are
permanently lit or unlit. This is not a malfunction.
Contrast is reduced
Contrast is lowered in the following conditions
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without any user operation for a few minutes:
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no signal in AV mode
●
selected locked programme
●
selected invalid programme
●
displayed menu
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Thumbnail or still picture
Problem
Actions
Screen
Chaotic image, noisy
Change the setting of “P-NR” in the Picture Menu (to remove
●
noise). (p. 33)
Check nearby electrical products (car, motorcycle,
●
fluorescent lamp).
No image can be displayed
Is “Colour” or “Contrast” in the Picture Menu set to the
●
minimum? (p. 32)
Blurry or distorted image
(no sound or low volume)
Reset channels (p. 38).
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Unusual image is displayed
Turn off the TV with Mains power On / Off switch, then turn it
●
on again.
Sound
No sound is produced
Is “Sound Mute” active? (p. 10)
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Is the volume set to the minimum?
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Sound level is low
or sound is distorted
Sound signal reception may be deteriorated.
●
Set “MPX” in the Sound Menu to “Mono” (p. 33).
●
Unusual sound from the TV
When power is on, whirring sound of cooling fan or drive
●
noise may be heard from inside the TV (not a sign of faulty
operation).
HDMI
Sound is unusual
Set the sound setting of the connected equipment to “2ch L.PCM”.
●
●
Check the “HDMI1 / 2 / 3 / 4 Input” setting in the Sound Menu. (p. 34)
If digital sound connection has a problem, select analogue
●
sound connection. (p. 70)
Pictures from external
equipment are unusual
when the equipment is
connected via HDMI
Is the HDMI cable connected properly? (p. 61, 66, 67)
●
Turn Off the TV and equipment, then turn them On again.
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Check an input signal from the equipment. (p. 71)
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Use an equipment compliant with EIA/CEA-861/861B.
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