Frequently Asked
Questions
84
FAQs
Before requesting service or assistance, please follow these simple guides to resolve the problem.
If the problem still persists, please contact your local Panasonic dealer for assistance.
White spots or shadow images (noise)
•
Check the position, direction, and connection of the
aerial.
Neither image nor sound is produced
•
Is the TV in “AV mode”?
•
Is the mains lead plugged into the socket outlet?
•
Is the TV turned On?
•
Check the Picture Menu (p. 28 - 29) and volume.
•
Check all required cables and connections are firmly
in place.
An error message appears
•
Follow the message’s instructions.
•
If the problem persists, contact your local Panasonic
dealer.
The LCD panel moves slightly when it is pushed
with a finger Clattered sound might be heard
•
There are some looseness around the panel to
prevent the damage to the panel.
The panel might move slightly when it is pushed with
a finger, and clattered sound might be heard. This is
not a malfunction.
There may be red spots, blue spots,
green spots and black spots on the
screen
•
This is a characteristic of liquid crystal
panels and is not a problem. The liquid
crystal panel is built with very high
precision technology giving
you fine picture details.
Occasionally, a few non-active pixels may
appear on the screen as a fixed point of
red, green, blue or black.
Please note this does not affect the
performance of your LCD, and it is not a
quality problem.
Problem
Actions
Screen
Chaotic image, noisy
•
Change the setting of [P-NR] in the Picture Menu (to remove noise).
(p. 28)
•
Check nearby electrical products (car, motorcycle, fluorescent lamp).
No image can be
displayed
•
Is [Colour] or [Contrast] in the Picture Menu set to the minimum?
(p. 28)
Blurry or distorted
image
(no sound or low
volume)
•
Reset channels
(p. 37 - 38)
Unusual image is
displayed
•
Turn the TV Off with Mains power On / Off switch, then turn it On
again.
[Shop] appears on
screen at switch on
•
[Shop] was selected in [Auto Tuning] (p. 12)
Reset settings in [Shipping Condition] (p. 41), then select [Home] in
[Auto Tuning]
(p. 12)
Sound
No sound is produced
•
Is “Sound Mute” active?
(p. 11)
•
Is the volume set to the minimum?
Sound level is low or
sound is distorted
•
Sound signal reception may be deteriorated.
•
Set [MPX] in the Sound Menu to [Mono]
(p. 30)
