69
Technical
FAQs
Problem
Actions
Screen
Chaotic image, noisy
Change the setting of “P-NR” in the Picture Menu (to remove
●
noise). (p. 25)
Check nearby electrical products (car, motorcycle,
●
fluorescent lamp).
No image can be displayed
Is “Colour” or “Contrast” in the Picture Menu set to the
●
minimum? (p. 24)
Blurry or distorted image
(no sound or low volume)
Reset channels (p. 30).
●
Unusual image is displayed
Turn off the TV with Mains power On / Off switch, then turn it
●
on again.
Sound
No sound is produced
Is “Sound Mute” active? (p. 10)
●
Is the volume set to the minimum?
●
Sound level is low
or sound is distorted
Sound signal reception may be deteriorated.
●
Set “MPX” in the Sound Menu to “Mono” (p. 25).
●
HDMI
Sound is unusual
Set the sound setting of the connected equipment to “2ch L.PCM”.
●
●
Check the “HDMI1 / 2 / 3 Input” setting in the Sound Menu. (p. 26)
If digital sound connection has a problem, select analogue
●
sound connection. (p. 62)
Pictures from external
equipment are unusual
when the equipment is
connected via HDMI
Is the HDMI cable connected properly? (p. 53, 58, 59)
●
Turn Off the TV and equipment, then turn them On again.
●
Check an input signal from the equipment. (p. 63)
●
Use an equipment compliant with EIA/CEA-861/861B.
●
Network
Cannot connect to the
network
Check the LAN cable or Wireless LAN Adaptor is connected
●
properly. (p. 44)
Check the connections and settings. (p. 44 - 47)
●
Check the network equipment and network environment.
●
If the problem persists, consult your Internet Service Provider
●
or telecommunications company.
Cannot select the file
during DLNA operations
Is media server prepared? (p. 43)
●
Check applicable data format. (p. 43)
●
Cannot operate VIERA
CAST
Check the connections and settings. (p. 44 - 47)
●
The server or connected line might be busy now.
●
Other
TV goes into Standby
mode
Off Timer function is activated.
●
Auto power standby function is activated.
●
The TV enters Standby mode about 30 mins. after analogue
●
broadcasting ends.
The remote control does
not work or is intermittent
Are the batteries installed correctly? (p. 3)
●
Has the TV been switched On?
●
Point the remote control directly at the front of the TV (within
●
about 7 m and a 30 degree angle of the front of the TV).
Situate the TV away from sunshine or other sources of
●
bright light not to shine on the TV’s remote control signal
receiver.
