Frequently Asked
Questions
70
HDMI
Network
Digital
TV
FAQs
Before requesting service or assistance, please follow these simple guides to resolve the problem.
If the problem still persists, please contact your local Panasonic dealer for assistance.
White spots or shadow images (noise)
●
Check the position, direction, and connection of
the aerial.
Neither image nor sound is produced
●
Is the TV in “AV mode”?
●
Is the mains lead plugged into the socket outlet?
●
Is the TV turned On?
●
Check the Picture Menu (p. 22 - 23) and
volume.
●
Check all required cables and connections are
firmly in place.
An error message appears
●
Follow the message’s instructions.
●
If the problem persists, contact your local
Panasonic dealer.
The LCD panel moves slightly when it is
pushed with a finger Clattered sound might
be heard
●
There are some looseness around the panel to
prevent the damage to the panel.
The panel might move slightly when it is pushed
with a finger, and clattered sound might be
heard. This is not a malfunction.
There may be red spots, blue spots, green
spots and black spots on the screen
●
An image on a LCD or Plasma TV screen is
created by many small groups of dots known
as pixels (which is similar to the image in a
newspaper). It also naturally follows that higher
panel resolutions contain more pixels. To
create a colour image, each pixel consists of
three tiny coloured dots (known as sub-pixels),
one each of red, green and blue.
Each one of these dots is precisely controlled
by the electronics of the TV to produce the
picture.
Whilst Panasonic maintains the highest
standards in manufacturing technology and
processes in the construction of these panels,
there are a number of allowable pixel/sub-pixel
failures that still allow the panel to be defined
as a good panel. It is not possible to guarantee
absolutely no pixel loss.
Problem
Actions
Screen
Chaotic image, noisy
●
Change the setting of [P-NR] in the Picture Menu (to remove noise).
(p. 22)
●
Check nearby electrical products (car, motorcycle, fluorescent lamp).
No image can be
displayed
●
Is [Colour] or [Contrast] in the Picture Menu set to the minimum?
(p. 22)
Blurry or distorted
image
(no sound or low
volume)
●
Reset channels
(p. 30, 31)
Unusual image is
displayed
●
Turn the TV Off with Mains power On / Off switch, then turn it On
again.
[Shop] appears on
screen at switch on
●
[Shop] was selected in [Auto Tuning] (p. 12)
Reset settings in [Shipping Condition] (p. 34), then select [Home] in
[Auto Tuning]
(p. 12)
Sound
No sound is produced
●
Is “Sound Mute” active?
(p. 11)
●
Is the volume set to the minimum?
Sound level is low or
sound is distorted
●
Sound signal reception may be deteriorated.
●
Set [MPX] in the Sound Menu to [Mono]
(p. 24)
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