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Frequently Asked Questions (FAQ)
Questions
Answers
Picture
If there is a problem with your TV, please refer to the table below to determine the symptoms, then carry out the
suggested check. If this does not solve the problem, visit the Panasonic website for further assistance. (see cover)
Support Information
Frequently
Asked Questions (F
AQ)
Care and Cleaning
How do I view the picture from
devices such as a: Cable/
Satellite box, game console,
Blu-ray or DVD player?
Press the INPUT button on the remote to select the correct
input source.
Check that the device is turned on and functioning correctly.
Why is there no picture
or just a blue, black or
snowy screen being
displayed?
Ensure that the power cord is plugged in and the TV is turned
on (front red LED light should be on, not blinking).
Press the INPUT button on the remote to select the correct input source.
Ensure all connections are correct and secure.
Especially check for Component and VIDEO connection
since these terminals are shared.
When using external video source, such as a Cable/Satellite box or
DVD player, ensure that the device is on and functioning correctly.
Press MENU on the TV’s remote control. If the menu is
displayed, then the TV is working; recheck above steps.
Why doesn’t the picture
look like it is in High-
Definition?
Press the INFO button on the remote to confirm the type of
signal being received (p. 16). HD signal should be 720p, 1080i
or 1080p.
Select a High-Definition channel from your HD source (Cable, Satellite
or fiber optic service). HD channels sometimes broadcast non-HD
content.
Ensure that your HD source (HD box, Blu-ray player, etc.) is
connected to the TV with an HDMI or Component cable and
set to output an HD video signal.
Why do black bars
appear on the top and
bottom and/or sides of
the screen?
Change the format (aspect ratio) of the picture by pressing
the FORMAT button on the remote control. (p. 16)
Check the aspect settings on your external video source,
such as Cable/Satellite box, DVD/Blu-ray Disc player, etc.
Note:
Some content, such as film-based movies, are
available in extra-wide format. Top and bottom bars are
unavoidable.
Why is the picture snowy
when “ANT/Cable in” is
selected?
When using a cable service (without a box), check that all
connections are secure.
When using a cable or satellite box, change the connection
(wiring) to Composite, Component or HDMI. (p. 11)
If you’re using an antenna, then check that connections are
secure. Change the position or direction of the antenna and
check the “Signal meter”. (p. 16)
Why is the picture
chaotic and/or torn and/
or with a buzz in the
speakers?
Check if electrical products such as kitchen appliances,
fluorescent lights or light dimmers are nearby. They may
interfere with the TV’s picture.
Try viewing a picture from another device, such as a DVD
player or a game console, to narrow down the source of the
problem.
Why is there a black box
on the screen?
Change settings of Closed Caption (CC). (p. 15)
Why is the screen blank
and the power indicator
blinking?
The TV has gone into shutdown mode to protect itself. Try
unplugging it for a few minutes and connecting it again. If there
was a temporary power surge on the AC line, it may now be OK. If
the blinking returns, please contact your local Panasonic dealer or
Panasonic Service Center for assistance.
