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For Europe
Panasonic System Communications Company Europe
Panasonic System Communications Company Europe (referred to as “Panasonic”) will repair this product
(other than software, which is treated in a different section of this warranty) with new or refurbished parts,
from the date of original purchase in the event of a defect in materials or workmanship. This warranty only
applies to new Panasonic Toughbooks purch sed in the EEA and Switzerland and Turkey.
Panasonic (or its authorised Service Provider) target to repair your equipment within 48 hours from its
receipt in our service centre.
Additional charges may apply for shipment to countries outside of the European Union. Panasonic will use
all reasonable endeavours to ensure this service.
This warranty only covers failures due to defects in materials or workmanship which occur during normal
use for the applicable Service Agreement Period listed below. In the event that any product (or part thereof)
is replaced, Panasonic shall transfer ownership of the replacement product (or part) to the customer and the
customer shall transfer ownership of the replaced product (or part) to Panasonic.
Service Agreement Period - from original date of purchase
• Toughbooks (and every accessory included in the original packaging except the battery) - 3 years
• Toughpads (and every accessory included in the original packaging except the battery) - 3 years
• Accessories included in the original package - 3 years
• Additional peripherals manufactured by Panasonic (including media bay devices such as CD-Rom
drives) - 1 year
• Batteries - 6 months. Panasonic Warranty covers the battery for six months. A battery is considered
good if it maintains 50
%
of its charge capacity during the warranty period. If a battery is returned under
this contract and testing determines that it has charge capacity greater than 50
%
, the battery will be
returned with an invoice for the retail purchase price of a new battery.
This warranty is extended solely to the original purchaser. A purchase receipt or other proof of date of
original purchase will be required before warranty performance is rendered.
Limits and Exclusions:
This warranty does not cover and shall be void for:
• Broken or cracked LCD screen.
• Defective pixel in notebook displays and LCD screens within 0.002
%
• Damage that is attributable to fire, theft or acts of God.
• Damage caused by environmental influences (electrical storms, magnetic fields etc.).
• Damage which has not been caused during normal operation
• Repair of damage that is cosmetic only or does not affect product functionality such as wear and tear,
scratches and dents.
• Failures caused by products not supplied by Panasonic.
• Failures resulting from alteration, accidental damage, casualty, misuse, abuse or neglect.
• Introduction of liquid or other foreign matter into the unit.
• Improper installation, operation or maintenance.
• Improper connections with peripherals.
• Maladjustment of consumer controls such as function settings.
• Modification or service by anyone other than Panasonic or its approved Service Providers.
• Products used as short term rental or leased equipment.
• Products whose serial number has been removed making the unit warranty condition impossible to
clearly determine.
Appendix
