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Troubleshooting (Advanced)
Some applications may not work properly
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When switching to a different user with the Fast User Switching function, the following problems may occur:
• Some applications may not work properly.
• Key combination with the
Fn
may not work.
• It may not be possible to set the settings of the display.
• Personal Secure Drive function of Security Platform (TPM) may not work (Only for models with TPM).
• The wireless LAN cannot be used. (only for models with wireless LAN)
In this case, log off all users without using Fast User Switching function, and try the operation once more. If the problem
persists, restart the computer.
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Some software applications installed after the time of purchase are not compatible with Windows XP Service Pack 2 or
Windows XP Tablet PC Edition 2005. Refer to application software manufacturer homepage or other sources.
No response
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Is there an input screen (e.g., password input screen at startup) hidden behind another window? Use the
Alt
+
Tab
to
check for other windows being displayed.
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Press the
Ctrl
+
Shift
+
Esc
to open Task Manager and close the software application which is not responding.
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After sliding the power switch for at least four seconds to turn off the computer, turn on again.
If Windows runs correctly, but the application software does not start, click [start] - [Control Panel] - [Add or Remove Pro-
grams] and remove the failing application software, then reinstall the application software.
Cannot play movies with the Windows
®
Media Player
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When you try to play a movie, is [Codec required] displayed?
Some video files use a Codec that is not installed as a standard. In these instances, if you play back the video file after
connecting to the Internet, the Codec may be downloaded automatically, allowing you to play back the file.
[Files Needed] is displayed
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When you add-on Windows components, etc, the screen shown on the right will be dis-
played. Input “c:\windows\i386”, then click [OK].