Panasonic Toughbook CF-31AGP7B2M, Operating Instructions Manual

Page: 26 / 36

26
Troubleshooting
Entering Password
Even after entering the pass-
word (
)/Locked
( ),
[Type your password] is dis-
played again.
The computer may be in ten-key mode.
If the NumLk indicator lights, press
NumLk
to disable the ten-key mode, and then
input.
The computer may be in Caps Lock mode.
If the Caps Lock indicator lights, press
Caps Lock
to disable the Caps Lock
mode, and then input.
On the [Enter Password]
screen while resuming, the
password cannot be entered
using the USB keyboard. Set [Legacy USB Support] to [Enabled] in the [Advanced] menu of the Setup Utility.
When resuming from sleep (
) /standby ( ), the USB keyboard
cannot be used. Use the internal keyboard.
Cannot log on to Windows.
(“The user name or pass-
word is incorrect.” is dis-
played.)
The user name (account name) includes the “@” mark.
If another user account exists:
Log on to Windows using another user account, and delete the account that includes
“@”. Then create a new account.
If no other account exists:
You need to reinstall Windows ( page 22).
Shutting down
Windows does not shut
down. Remove the USB device and the ExpressCard.
Wait 1 or 2 minutes. It is not a malfunction.
Display
No display.
The external display is selected. Press Fn + F3 or
+
P *2
to switch the display. Wait
until the display has been switched completely before pressing
Fn
+
F3
or
+
P *2
again.
When using an external display,
Check the cable connection.
Turn on the display.
Check the settings of external display.
The display is turned off by the power-saving function. To resume, do not press the
direct selection keys, but press any other key like
Ctrl
.
The computer entered sleep ( ) /standby ( ) or hibernation by
the power-saving function. To resume, press the power switch.
*2
Windows 7 only
The screen is dark.
The screen is darker when the AC adaptor is not connected. Press
Fn
+
F2
and adjust
the brightness. As you increase the brightness, battery consumption increases.
You can separately set the brightness for when the AC adaptor is connected and when
not connected.
Press Fn + F8 to turn off the concealed mode.
The screen does not be-
come bright even if pressing
Fn
+
F2
.
The brightness is set low to avoid malfunction where surrounding temperature is high.
Use it in an environment of between 5° C and 35° C .
The screen is disordered.
Changing the number of display colors and resolution may affect the screen. Restart the
computer.
Connecting/disconnecting an external display may affect the screen. Restart the computer.
During Simultaneous display,
one of the screens becomes
disordered. When using the Extended Desktop, use the same display colors for the external display
as those used by the LCD.
If you continue to experience problems, try changing the display.
Right-click on the desktop, and click [Graphics Properties] - [Display Devices].
Clicking [start] - [Control Panel] - [Other Control Panel Options] - [Intel(R) GMA Driver
for Mobile] - [Display Devices].
When the [Command Prompt] is set to “Full Screen” by pressing
Alt
+
Enter
, the picture is displayed on one of the screens only. When the window display is
restored by pressing
Alt
+
Enter
, the picture is displayed on both screens.
Simultaneous display cannot be used until Windows startup is complete (during Setup
Utility, etc.).
The external display does
not work normally.
If the external display does not support the power saving function, it may not work nor-
mally when the computer enters the power saving mode. Turn off the external display.
Troubleshooting (Basic)