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24

Troubleshooting

 Entering 

Password

On the [Enter Password] 
screen, the password cannot 
be entered.

  The computer may be in ten-key mode. 

If the NumLk indicator 

 lights, press 

NumLk

 to disable the ten-key mode, and then 

input.

Even after entering the pass-
word

 (

)/Locked 

(

)/Type your 

password

 is displayed again.

  The computer may be in ten-key mode.

If the NumLk indicator 

 lights, press 

NumLk

 to disable the ten-key mode, and then 

input.

  The computer may be in Caps Lock mode.

If the Caps Lock indicator 

 lights, press 

Caps Lock

 to disable the Caps Lock 

mode, and then input.

Cannot log on to Windows. 
(“The user name or pass-
word is incorrect.” is dis-
played.)

  The user name (account name) includes the “@” mark.

 

-  If another user account name exists:

Log on to Windows using another user account name, and delete the account name 
that includes “@”. Then create a new account name.

 

-  If no other account name exists:

You need to reinstall Windows (  page 20).

 Shutting 

down

Windows does not shut 
down.

  Remove the USB device and the ExpressCard.
  Wait 1 or 2 minutes. It is not a malfunction.

 Display

No display.

  The external display is selected. Press 

Fn

 + 

F3

 or 

 + 

P

*2

 to switch the display. Wait 

until the display has been switched completely before pressing 

Fn

 + 

F3

 or 

 + 

P

*2 

again.

  When using an external display,

  Check the cable connection.
  Turn on the display.
  Check the settings of external display.

  The display is turned off by the power-saving function. To resume, do not press the 

direct selection keys, but press any other key like 

Ctrl

.

  The computer entered sleep (

) /standby (

) or hibernation by 

the power-saving function. To resume, press the power switch.

*2

  Windows 7 only

The screen is dark.

  The screen is darker when the AC adaptor is not connected. Press 

Fn

 + 

F2

 and adjust 

the brightness. As you increase the brightness, battery consumption increases.

 

You can separately set the brightness for when the AC adaptor is connected and when 
not connected.

 Press

 

Fn

 

+

 

F8

 

to turn off the concealed mode.

The screen does not be-
come bright even if pressing 

Fn

 + 

F2

.

  The brightness is set low to avoid malfunction where surrounding temperature is high. 

Use it in an environment of between 5 °

C

 and 35 °

C

 {41 °

F

 to 95 °

F

}.

The screen is disordered.

  Changing the number of display colors and resolution may affect the screen. Restart the 

computer.

  Connecting/disconnecting an external display may affect the screen. Restart the com-

puter.

During Simultaneous display, 
one of the screens becomes 
disordered.

  When using the Extended Desktop, use the same display colors for the external display 

as those used by the LCD.

  If you continue to experience problems, try changing the display.

Right-click on the desktop, and click [Graphics Properties] - [Display Devices].

Clicking [start] - [Control Panel] - [Other Control Panel Options] - [Intel(R) GMA Driver 
for Mobile] - [Display Devices].

 

 When the [Command Prompt] is set to “Full Screen” by pressing 

Alt

+

Enter

, the picture is displayed on one of the screens only. When the window display is 

restored by pressing 

Alt

+

Enter

, the picture is displayed on both screens.

  Simultaneous display cannot be used until Windows startup is complete (during Setup 

Utility, etc.).

Troubleshooting (Basic)

CF-31(DFQW5375YA)_OI_US.indb   24

CF-31(DFQW5375YA)_OI_US.indb   24

5/31/2010   11:22:39 AM

5/31/2010   11:22:39 AM

Summary of Contents for Toughbook CF-31AAA7L1M

Page 1: ...ting Basic 22 Appendix LIMITED USE LICENSE AGREEMENT 27 Specifications 29 LIMITED WARRANTY 33 Please read these instructions carefully before using this product and save this manual for future use For further information about the com puter you can refer to the on screen manual To access the on screen manual page 17 On screen Manual Getting Started Useful Information Troubleshooting Appendix CF 31...

Page 2: ...Windows 7 Genuine Microsoft Windows XP Professional Service Pack 3 as Windows Windows XP or Windows XP Professional DVD ROM CD R RW drive and DVD MULTI drive as CD DVD drive Circular media including DVD ROM and CD ROM as discs Disclaimer Computer specifications and manuals are subject to change without notice Panasonic Corporation assumes no li ability for damage incurred directly or indirectly fr...

Page 3: ...ng wireless modes of operation 25 M 5 Only for model with wireless LAN This product is restricted to indoor use due to its operation in the 5 15 to 5 25 GHz frequency range FCC requires this product to be used indoors for the frequency range 5 15 to 5 25 GHz to reduce the potential for harmful interference to co channel Mobile Satellite systems High power radars are allocated as primary users of t...

Page 4: ...ité des réseaux de télécommunications comme le prescrivent les documents concernant les exigences techniques relatives au matériel termi nal Le Ministère n assure toutefois pas que le matériel fonction nera à la satisfaction de l utilisateur Avant d installer ce matériel l utilisateur doit s assurer qu il est permis de le raccorder aux installations de l entreprise locale de télécommunication Le m...

Page 5: ...r d utiliser le téléphone sauf s il s agit d un appareil sans fil pendant un orage électrique Ceci peut présenter un risque de choc électrique causé par la foudre 3 Ne pas utiliser l appareil téléphonique pour signaler une fuite de gaz s il est situé près de la fuite 4 Utiliser seulement le cordon d alimentation et le type de piles indiqués dans ce manual Ne pas jeter les piles dans le feu elles p...

Page 6: ... wireless WAN modem in an area over an air bag or in the vicinity where an air bag may deploy Air bags inflate with great force and if the computer with wireless WAN modem is placed in the air bag deployment area may be propelled with great force and cause serious injury to occupants of the vehicle IMPORTANT Personal Computer or Handheld Computer incorporating wireless WAN modem operate using radi...

Page 7: ...e système pour l obser vation à l arrière ou sur les côtés du véhicule ainsi que pour fournir de l information routière Pour toute utilisation à fin de divertissement comme par exemple pour regarder la télévision ou jouer à des jeux vidéo il doit être installé à l arrière du siège du conducteur en un emplacement où il ne sera pas visible ni directement ni indirectement pour le conducteur du véhicu...

Page 8: ...to a Power Source Other Than a Standard Household AC Outlet Otherwise a fire due to overheating may result Connecting to a DC AC converter inverter may damage the AC adaptor On an airplane only connect the AC adaptor charger to an AC outlet specifically approved for such use Do Not Do Anything That May Damage the AC Cord the AC Plug or the AC Adaptor Do not damage or modify the cord place it near ...

Page 9: ...and store it in a cool dry place This computer prevents overcharging of the battery by re charging only when the remaining power is less than approx 95 of capacity Do Not Use With Exposing the Skin To This Product For a Long Period of Time Using this product with exposing the skin to the heat source of this product or AC adaptor for a long period of time can cause a low temperature burn Only for m...

Page 10: ...ery Power Power status Off Power off Hibernation Green Power on Blinking green Sleep Standby Blinking green rapidly Cannot power on or resume due to low temperature K Power Switch L Carrying Handle M Stylus Holder N Fingerprint Reader Only for model with Fingerprint Reader Reference Manual Fingerprint Reader O ExpressCard Slot Reference Manual PC Card ExpressCard P PC Card Slot Reference Manual PC...

Page 11: ...they are connected audio from the internal speakers is not heard N Microphone Jack A condenser microphone can be used If other types of microphones are used audio input may not be pos sible or malfunctions may occur as a result Before recording adjust to an appropriate volume When recording in stereo using a stereo microphone Click Start Control Panel Hardware and Sound Sound Recording Microphone ...

Page 12: ...4 This computer contains a magnet and magnetic products at the locations circled in the illustration at right Avoid leaving metallic object or magnetic me dia in contact with these areas CAUTION Do not pull the tether with excessive force The stylus may hit the computer person s body or other objects when released CF 31 DFQW5375YA _OI_US indb 12 CF 31 DFQW5375YA _OI_US indb 12 5 31 2010 11 22 31 A...

Page 13: ... latch B to the left to lock the cover CAUTION Make sure the latch is securely locked Otherwise the battery pack may fall when you carry the computer Do not touch the terminals of the battery pack and the computer Doing so can make the terminals dirty or damaged and may cause malfunction of the battery pack and the computer NOTE Note that the computer consumes electricity even when the computer po...

Page 14: ...f the wireless switch When the CPU temperature is high the computer may not start up to prevent overheating of the CPU Wait until the computer cools down and then turn the power on again If the computer does not power on even after cooling down contact Panasonic Technical Support page 33 Any changes from the default setting of the Setup Utility must not be made until the First time Operation is co...

Page 15: ...o to the next step for a few minutes Do not touch the keyboard or touch pad and wait until the screen changes If An unexpected error has occurred or a similar message is displayed click OK This is not a malfunction 6 Only for model with touchscreen Perform the touchscreen calibration Before performing the calibration close Tablet PC Input Panel NOTE At first log on to Windows as an administrator a...

Page 16: ...matically turns off after 15 minutes of inactivity The computer automatically enters sleep 2 standby 2 after 20 minutes of inactivity 2 Refer to Reference Manual Sleep or Hibernation Functions about resuming from sleep To change the partition structure You can shrink a part of an existing partition to create unallocated disk space from which you can create a new parti tion This computer has a sing...

Page 17: ...o obtain longer operation time To access the Important Tips Double click on the desktop Alternatively click Start All Programs Panasonic On Line Manuals Important Tips Double click on the desktop Alternatively click start All Programs Panasonic On Line Manuals Important Tips NOTE When Adobe Reader update notice is displayed we recommend you follow the on screen procedure and update See http www ad...

Page 18: ...e When using the computer on airplane follow the airline s instructions When carrying a spare battery put it in a plastic bag to protect its terminals The touch pad is designed to be used by finger tip Do not place any object on its surface and do not press down strongly with sharp pointed or hard objects that may leave marks e g nails pencils and ball point pens Avoid any harmful substances such ...

Page 19: ... force since the LCD surface may be damaged with the foreign particles or dust Next wipe off fingerprint etc with the other side of the soft cloth After wiping off foreign particles and dust wash the soft cloth refer to the following to remove the foreign par ticles and dust from the soft cloth When the soft cloth becomes dirty wash it with neutral detergent Do not use bleach or a fabric condition...

Page 20: ...the Exit menu then select TEAC DV W28XXX in Boot Override 8 Press Enter The computer will restart 9 Click Reinstall Windows and click Next The License Agreement screen appears 10 Click Yes I agree to the provisions above and wish to continue and click Next 11 When reinstalling Windows 7 from Windows 7 Select the settings and click Next Reinstall Windows to the whole Hard Disk to factory default Yo...

Page 21: ...ons are included with the computer be sure to read them It may be necessary to perform additional operations during the following procedure 13 Turn on the computer If the password is requested enter the Supervisor Password 14 Perform the First time Operation page 14 15 Start the Setup Utility and change the settings as necessary To change the drive letter of hard disk or CD DVD drive NOTE Drive le...

Page 22: ...e RAM module has conformed to specifi cation install it again The computer does not enter sleep mode while the screen saver is running The screen stays black Slide and hold the power switch for four seconds or longer to shut down the computer forcibly Data not saved will be lost Then disable the screen saver You have forgotten the pass word Supervisor Password or User Password Contact Panasonic Te...

Page 23: ...anced and add a check mark for Prompt for password when computer resumes from standby Cannot resume An error may occur when the computer automatically enters the sleep standby or hibernation mode while the screensaver is active In this case turn off the screensaver or change the pattern of the screensaver Other startup problems Press F9 in the Setup Utility Reference Manual Setup Utility to return...

Page 24: ... standby or hibernation by the power saving function To resume press the power switch 2 Windows 7 only The screen is dark The screen is darker when the AC adaptor is not connected Press Fn F2 and adjust the brightness As you increase the brightness battery consumption increases You can separately set the brightness for when the AC adaptor is connected and when not connected Press Fn F8 to turn off...

Page 25: ...g the keyboard Press and press two times and press to select Restart and press Enter Press U and R to select Restart If the computer does not respond to keyboard commands read No response page 26 Cannot input using the touch pad Set Touch Pad to Enable in the Main menu of the Setup Utility The drivers for some mice may disable the touch pad Check your mouse s operating instructions Only for model ...

Page 26: ... the computer is turned on a message that prompts you to restart the computer will appear Follow the instructions and restart the computer Only for CF VEB272AW To connect a USB 2 0 device use the USB port of the computer Others No response Press Ctrl Shift Esc to open Task Manager and close the software application that is not responding An input screen e g password input screen at startup may be ...

Page 27: ...rams to such other party At the time of such a transfer you must also transfer all copies whether in printed or machine readable form of every Program and the related documentation to the same party or destroy any such copies not so transferred F You may not remove any copyright trademark or other notice or product identification from the Programs and you must reproduce and include any such notice...

Page 28: ...s ne pouvez céder les Logiciels et en octroyer la licence à une autre partie qu en rapport avec votre cession du Produit unique qui est accompagné par les Logiciels à cette autre partie Au moment de cette cession vous devez céder également toutes les copies que ce soit sous forme imprimée ou lisible par la machine de tous les Logiciels ainsi que de la documentation les accompagnant à la même parti...

Page 29: ...isplay Method 13 1 XGA type TFT 1024 768 dots with Touchscreen or 13 1 XGA type TFT 1024 768 dots Internal LCD 65 536 16 777 216 colors 800 600 dots 1024 768 dots 5 External Display 6 65 536 16 777 216 colors 800 600 dots 1024 768 dots 1280 768 dots 1280 1024 dots Wireless LAN 7 Intel Centrino Advanced N 6200 AGN page 30 IEEE802 11bgn Wireless LAN page 30 Bluetooth 8 page 31 LAN IEEE 802 3 10BASE ...

Page 30: ...are 28 Wire less Connection Disable Utility 7 27 Hotkey Settings Battery Recalibration Utility Infineon TPM Professional Package 11 27 Atheroth Client Utility 29 Protector Suite QL 18 27 Aptio Setup Utility Hard Disk Data Erase Utility 30 PC Diagnostic Utility Concealed mode Utility 31 Panasonic Power Plan Extension Utility Icon Enlarger Power Saving Utility Wireless LAN 7 Wireless LAN Intel Centr...

Page 31: ... Only for model with wireless LAN 8 Only for model with Bluetooth 9 Only for model with 2nd LAN 10 Only for model with modem 11 Only fot model with TPM For information on TPM refer to the Installation Manual of TrustedPlatform Module TPM by the following procedure Click Start and input c util drivers tpm README pdf in Search programs and files and press Enter Click start Run and input c util drive...

Page 32: ...entrino Advanced N 6200 AGN 29 Only for model with IEEE802 11bgn Wireless LAN 30 The Product Recovery DVD ROM is required 31 Concealed Mode may not work property during battery recalibration 32 These are speeds specified in IEEE802 11a b g n standards Actual speeds may differ 33 Available when set to WPA PSK WPA2 PSK or none 34 Only available when HT40 enabled by the computer and access point whic...

Page 33: ...s must be approved by the wireless carrier prior to use Any use or attempted use of a wireless modem not approved and activated by the carrier for use on their network is strictly prohibited and is not sanctioned or warranted by Panasonic and may result in legal action In addition all modems must be approved by Panasonic as compatible with the computer hardware before installa tion or use Panasoni...

Page 34: ... liquid or other foreign matter into the unit abuse ne glect installation maladjustment of consumer controls improper maintenance or modification use not in accordance with product use instructions Failures due to service by anyone other than a Panasonic Authorized Service Provider Failures caused by improper integration by any company other than Panasonic or a Panasonic Authorized Integrator Dama...

Page 35: ...OR WARRANTY SERVICE Carefully pack the product preferably in the original carton Include details of defect claimed and proof of date of original pur chase No liability is assumed for loss or damage to the product while in transit if you chose your own transportation carrier SOFTWARE MEDIA LIMITED WARRANTY Coverage PCI warrants to you the first end user customer that the disk s or other media on wh...

Page 36: ...aflets No 36 EXPÉDITION DU PRODUIT POUR SERVICE SOUS GARANTIE Emballez soigneusement le produit de préférence dans son emballage d origine Joignez une description de la défaillance de même qu une pièce justificative de la date d achat Panasonic Canada Inc ne peut être tenue responsable pour tout dommage ou perte subi pendant le transport si vous avez choisi le transporteur GARANTIE LIMITÉE SUPPORT...

Page 37: ...37 MEMO CF 31 DFQW5375YA _OI_US indb 37 CF 31 DFQW5375YA _OI_US indb 37 5 31 2010 11 22 44 AM 5 31 2010 11 22 44 AM ...

Page 38: ...38 MEMO CF 31 DFQW5375YA _OI_US indb 38 CF 31 DFQW5375YA _OI_US indb 38 5 31 2010 11 22 44 AM 5 31 2010 11 22 44 AM ...

Page 39: ...39 CF 31 DFQW5375YA _OI_US indb 39 CF 31 DFQW5375YA _OI_US indb 39 5 31 2010 11 22 44 AM 5 31 2010 11 22 44 AM ...

Page 40: ... and other office equipment The program backs the development and dis semination of products with functions that effectively reduce energy consumption It is an open system in which business proprietors can participate voluntarily The targeted products are office equipment such as computers displays printers facsimiles and copiers Their standards and logos are uniform among participating nations Fo...

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