Panasonic Toughbook CF-19A6UCG1M Operating Instructions Manual Download

Page: 26 / 40

Troubleshooting

Starting Up

The.date.and.time.are.incor-

rect.

. Make.the.correct.settings.

..Click.

.(Start)

.-.[Control.Panel].-.[Clock,.Language,.and.Region].-.[Date.

and.Time].

..Click.[start].-.[Control.Panel].-.[Date,.Time,.Language,.and.Regional.

Options].-.[Date.and.Time].

. If.the.problem.persists,.the.internal.clock.battery.may.need.to.be.replaced..Contact.

Panasonic.Technical.Support.(

.page.36).

. When.the.computer.is.connected.to.LAN,.check.the.date.and.time.of.the.server.

. The.2100.A.D..or.later.year.will.not.be.correctly.recognized.on.this.computer.

[Executing.Battery.Recali-

bration].screen.appears.

. The.Battery.Recalibration.was.canceled.before.Windows.was.shut.down.last.time..To.

start.up.Windows,.turn.off.the.computer.by.the.power.switch,.and.then.turn.on.

[Enter.Password].does.not.

appear.when.resuming.from.

sleep.(

)/standby.

(

)/hibernation.

. Select.[Enabled].in.[Password.On.Resume].in.the.[Security].menu.of.the.Setup.Utility.

(

Reference Manual

.“Setup.Utility”).

. The.Windows.password.can.be.used.instead.of.the.password.set.in.the.Setup.Utility.

. Click.

.(Start)

.-.[Control.Panel].-.[User.Accounts.and.Family.Safety].-.[Add.or.re-

move.user.accounts].and.select.the.account,.and.set.the.password.

. Click.

.(Start)

.-.[Control.Panel].-.[System.and.Security].-.[Power.Option].-.[Require.

a.password.when.the.computer.wakes].and.add.a.check.mark.for.[Require.a.pass-

word].

. Click.[start].-.[Control.Panel].-.[User.Accounts].and.select.the.account,.and.set.the.

password.

. Click.[start].-.[Control.Panel].-.[Performance.and.Maintenance].-.[Power.Options].-.

[Advanced].and.add.a.check.mark.for.[Prompt.for.password.when.computer.resumes.

from.standby].

Cannot.resume.

. One.of.the.following.operations.may.have.been.carried.out.

. In.sleep.(

)./.standby.(

).mode,.the.AC.adaptor.or.battery.

pack.was.disconnected,.or.a.peripheral.was.connected.or.disconnected.

. The.power.switch.was.slid.for.four.seconds.or.longer.to.forcibly.turn.off.the.computer.

Slide.the.power.switch.to.turn.on.the.computer..Data.not.saved.will.be.lost.

. An.error.may.occur.when.the.computer.automatically.enters.the.sleep.(

)./.

standby.(

).or.hibernation.mode.while.the.screensaver.is.active..In.this.

case,.turn.off.the.screensaver.or.change.the.pattern.of.the.screensaver.

Other.startup.problems.

. Press.

.in.the.Setup.Utility.(

Reference Manual

.“Setup.Utility”).to.return.the.

Setup.Utility.settings.(excluding.the.passwords).to.the.default.values..Start.the.Setup.

Utility.and.make.the.settings.again.

. Remove.all.peripheral.devices.

. Check.to.see.if.there.was.a.disk.error.

. Remove.all.peripheral.devices.including.an.external.display.

. Click.

.(Start)

.-.[Computer].and.right-click.[Local.Disk.(C:)],.and.click.[Properties].

. Click.[Tools].-.[Check.Now...].

. A.standard.user.needs.to.enter.an.administrator.password.

. Select.the.option.in.[Check.disk.options].and.click.[Start].

. Click.[Schedule.disk.check].and.restart.the.computer.

. Click.[start].-.[My.Computer].and.right-click.[Local.Disk(C:)],.and.click.[Properties].

. Click.[Tools].-.[Check.Now].

. Select.the.option.in.[Check.disk.options].and.click.[Start].

. Start.the.computer.in.Safe.Mode.and.check.the.error.details..When.the.[Panasonic].boot.

screen.disappears

.at.startup,.press.and.hold.

.until.the.Windows.Advanced.Options.

Menu.is.displayed..Select.the.Safe.Mode.and.press.

Enter

. When.[Password.on.boot].is.set.to.[Enabled].in.the.[Security].menu.of.the.Setup.Utility,.

[Enter.Password].appears.after.the.[Panasonic].boot.screen.disappears..As.soon.as.you.

enter.the.password.and.press.

Enter

,.press.and.hold.

Troubleshooting (Basic)

DFQW5522ZA_CF-19mk5_XP7_OI_M.indb 26

2011/05/26 11:03:59

Summary of Contents for Toughbook CF-19A6UCG1M

Page 1: ...alling Software 23 Troubleshooting Troubleshooting Basic 25 Appendix LIMITED USE LICENSE AGREEMENT 30 Specifications 32 LIMITED WARRANTY 35 Please read these instructions carefully before using this product and save this manual for future use For further information about the com puter you can refer to the on screen manual To access the on screen manual è page 20 On screen Manual Getting Started U...

Page 2: ... follows Genuine Windows 7 Professional 32 bit Service Pack 1 and Genuine Windows 7 Professional 64 bit Service Pack 1 as Windows or Windows 7 Genuine Microsoft Windows XP Professional Service Pack 3 as Windows Windows XP or Windows XP Professional Genuine Microsoft Windows XP Tablet PC Edition Service Pack 3 as Windows Windows XP or Windows XP Tablet PC Edition DVD MULTI drive as CD DVD drive Cir...

Page 3: ...her antenna or transmitter Optional Car Mounter Port Replicator l This equipment is provided with external antenna connector s for connection to optional Car Mount er or Port Replicator for mobile external mounted antenna s External antenna s must be profession ally installed and cannot exceed recommended maxi mum antenna gain as described in individual provided supplement instructions for wireles...

Page 4: ...nt s The Department does not guarantee the equipment will operate to the user s satisfaction Before installing this equipment users should ensure that it is permissible to be connected to the facilities of the local telecommunications company The equipment must also be installed using an acceptable method of connec tion The customer should be aware that compliance with the above conditions may not...

Page 5: ...0 Ca 1 1 Only for model with wireless LAN This product local network devices for the band 5150 5250 MHz is only indoor usage to reduce potential for harm ful interference to co channel Mobile Satellite systems High power radars are allocated as primary users mean ing they have priority of 5250 5350 MHz and 5650 5850 MHz and these radars could cause interference and or damage to LELAN devices Ne s ...

Page 6: ...his manual Do not dispose of batteries in a fire They may explode Check with local codes for possible special disposal instructions SAVE THESE INSTRUCTIONS 19 E 1 Certaines mesures de sécurité doivent être prises pen dant l utilisation de matérial téléphonique afin de réduire les risques d incendie de choc électrique et de blessures En voici quelquesunes 1 Ne pas utiliser l appareil près de l eau ...

Page 7: ...eless WAN modem receives and trans mits radio frequency energy while switched on Remember that interference can occur if it is used close to TV sets radios computers or inadequately shielded equipment Follow any special regulations and always switch off Personal Computer or Handheld Computer incorporating wireless WAN modem wherever forbid den or when you suspect that it may cause interference or ...

Page 8: ...njure human eyes Do not look directly at the LEDs with naked eyes Caution Use of controls or adjustments or performance of procedures other than those specified herein may result in hazardous radiation exposure Specification Max Power 0 873 mW 57 E 1 Read Me First External Antenna FCC RF Exposure Warning This equipment is provided with external antenna connector s for connection to optional Car Mo...

Page 9: ...k may result Do Not Connect the AC Adaptor to a Power Source Other Than a Standard Household AC Outlet Otherwise a fire due to overheating may result Connecting to a DC AC converter inverter may damage the AC adap tor On an airplane only connect the AC adaptor charger to an AC outlet specifically approved for such use Do Not Do Anything That May Damage the AC Cord the AC Plug or the AC Adaptor Do ...

Page 10: ... of capacity l The battery pack is not charged when the computer is first purchased Be sure to charge it before using it for the first time When the AC adaptor is connected to the computer charging begins automatically Do Not Use with Exposing the Skin to This Product for a Long Period of Time Using this product with exposing the skin to the heat source of this product or AC adaptor for a long per...

Page 11: ...screen Only for model with dual touch è Reference Manual Dual Touch G Display Release Latch è page 13 Switching to the Tablet mode H Bluetooth Antenna Only for model with Bluetooth è Reference Manual Bluetooth I Speaker è Reference Manual Key Combinations J Function Key è Reference Manual Key Combinations K Keyboard L Hard Disk Drive è Reference Manual Hard Disk Drive M Battery Pack Specified Batt...

Page 12: ...dphones or amplified speakers When they are connected audio from the internal speakers is not heard L SIM Card Slot Only for model with wireless WAN Insert the SIM card into the SIM card slot with the contact side facing down and the cut corner facing forward M Microphone Jack A condenser microphone can be used If other types of microphones are used audio input may not be pos sible or malfunctions...

Page 13: ...r to attach the stylus to the computer so you will not lose it There are holes A to attach it For model with dual touch the tether and digitizer pen are already attached to the computer at purchase CClose as the display faces up and fix it using the latch B l This computer contains a magnet and magnetic products at the locations circled in the illustration at right Avoid leaving metallic object or...

Page 14: ...he corners A using the screws You can connect the shoulder strap B to the hand strap The illustration is an example CAUTION l Do not use the strap to carry a heavier weight than the computer Other wise the strap may become loose by itself l Do not use the strap if it becomes worn or damaged Description of Parts ...

Page 15: ... to lock the cover CAUTION l Make sure the latch is securely locked Otherwise the battery pack may fall when you carry the computer l Do not touch the terminals of the battery pack and the computer Doing so can make the terminals dirty or damaged and may cause malfunction of the battery pack and the computer NOTE l Note that the computer consumes electricity even when the computer power is off If ...

Page 16: ...ator turns off Connecting or disconnecting the AC adaptor Sliding the power switch Touching the keyboard touch pad tablet buttons touchscreen only for model with touchscreen dual touch only for model with dual touch or external mouse Closing the display Turn on off the wireless switch l When the CPU temperature is high the computer may not start up to prevent overheating of the CPU Wait until the ...

Page 17: ...touch pad and wait until the screen changes l If An unexpected error has occurred or a similar message is displayed click OK This is not a malfunction 7 Perform the touchscreen calibration Only for model with touchscreen NOTE l At first log on to Windows as an administrator and perform this calibration l Return the rotated display to Primary Landscape before the touchscreen calibration AClick Star...

Page 18: ...r external mouse Closing the display Turn on off the wireless switch NOTE l To conserve power the following power saving methods are set at the time of purchase The screen automatically turns off after 10 4 minutes of inactivity The computer automatically enters sleep 5 standby 5 after 20 minutes of inactivity 4 Windows XP 15 minutes 5 Refer to Reference Manual Sleep or Hibernation Functions about...

Page 19: ... computer specifications D Input the size in Enter the amount of space to shrink in MB and click Shrink l You cannot input a larger number than the displayed size l To select Reinstall to the first 3 partitions in reinstalling Windows 7 è page 23 30000 MB or more is nec essary for Total size after shrink in MB E Right click Unallocated the shrunk space in the step D and click New Simple Volume F F...

Page 20: ...Programs Panasonic On Line Manuals Reference Manual n Important Tips The Important Tips will provide you with the battery information so that you can use the battery pack in the optimum condition to obtain longer operation time To access the Important Tips Double click on the desktop l Alternatively click Start All Programs Panasonic On Line Manuals Important Tips Double click on the desktop l Alt...

Page 21: ... it in a plastic bag to protect its terminals l The touch pad is designed to be used by a finger tip Do not place any object on its surface and do not press down strongly with sharp pointed or hard objects that may leave marks e g nails pencils and ball point pens l Avoid any harmful substances such as oil from getting into the touch pad The cursor may not work correctly l Be careful not to get in...

Page 22: ...CD Surface è Reference Manual Touchscreen Dual Touch To clean areas other than the LCD panel Wipe with a soft dry cloth such as gauze When using detergent dip a soft cloth in water diluted detergent and wring it thoroughly CAUTION l Do not use benzene thinner or rubbing alcohol since it may adversely affect the surface causing discoloration etc Do not use commercially available household cleaners ...

Page 23: ...ws and click Next The License Agreement screen appears 7 Click Yes I agree to the provisions above and wish to continue and click Next 8 Select the settings and click Next l Reinstall Windows to the whole Hard Disk to factory default Select this option when you want to reinstall Windows to the factory default After reinstallation you can create a new partition For how to create a new partition ref...

Page 24: ...dows and click Next The License Agreement screen appears 10 Click Yes I agree to the provisions above and wish to continue and click Next 11 Select the settings and click Next l Reinstall Windows to the whole Hard Disk to factory default Select this option when you want to reinstall Windows to the factory default After reinstallation you can create a new partition For how to create a new partition...

Page 25: ... not enter sleep mode while the screen saver is running The screen stays black l Slide and hold the power switch for four seconds or longer to shut down the computer forcibly Data not saved will be lost Then disable the screen saver You have forgotten the pass word l Supervisor Password or User Password Contact Panasonic Technical Support è page 36 l Administrator password If you have a password r...

Page 26: ...perations may have been carried out In sleep standby mode the AC adaptor or battery pack was disconnected or a peripheral was connected or disconnected The power switch was slid for four seconds or longer to forcibly turn off the computer Slide the power switch to turn on the computer Data not saved will be lost l An error may occur when the computer automatically enters the sleep standby or hiber...

Page 27: ...press the direct selection keys but press any other key like Ctrl l The computer entered sleep standby or hibernation by the power saving function To resume press the power switch 2 Windows 7 only The screen is dark l The screen is darker when the AC adaptor is not connected Press Fn F2 and adjust the brightness As you increase the brightness battery consumption increases You can separately set th...

Page 28: ...vers for some mice may disable the touch pad Check your mouse s operating instructions Only for model with touch screen Cannot input using the touchscreen l Set Touchscreen Mode to Auto or Tablet Mode in the Main menu of the Setup Util ity l Set Touchscreen Mode to Auto or Touchscreen Mode in the Main menu of the Setup Utility Cannot point the correct position using the included stylus digitizer p...

Page 29: ...tartup may be hidden behind another window Press Alt Tab to check l Slide the power switch for four seconds or longer to shut down the computer and then slide the power switch to turn it on If the application program does not work normally uninstall and reinstall the program To uninstall click Start Control Panel Program Uninstall a program click start Control Panel Add or Remove Programs ...

Page 30: ...f the single Product which was accompanied by the Programs to such other party At the time of such a transfer you must also transfer all copies whether in printed or machine readable form of every Program and the related documentation to the same party or destroy any such copies not so transferred F You may not remove any copyright trademark or other notice or product identification from the Progr...

Page 31: ... ni modifier ni tenter de modifier les Logiciels E Vous ne pouvez céder les Logiciels et en octroyer la licence à une autre partie qu en rapport avec votre cession du Produit unique qui est accompagné par les Logiciels à cette autre partie Au moment de cette cession vous devez céder également toutes les copies que ce soit sous forme imprimée ou lisible par la machine de tous les Logiciels ainsi qu...

Page 32: ...u 100Base TX IEEE 802 3ab 1000Base T Modem Data 56 kbps V 92 FAX 14 4 kbps Sound WAVE and MIDI playback Intel High Definition Audio subsystem support Monaural speaker Security Chip TPM TCG V1 2 compliant 11 Card Slot PC Card Type I or Type II x 1 3 3 V 400 mA 5 V 400 mA ExpressCard 12 ExpressCard 34 or ExpressCard 54 x 1 Smart Card 13 x 1 SD Memory Card 14 x 1 15 RAM Module Slot DDR3 SDRAM 204 pin...

Page 33: ...86 78 65 58 57 52 43 39 28 19 14 13 6 Mbps au tomatically switched 28 HT40 300 270 243 240 216 180 162 130 120 117 108 104 90 81 78 60 54 52 39 30 27 26 13 Mbps automatically switched 28 Standards Supported IEEE802 11a IEEE802 11b IEEE802 11g IEEE802 11n Transmission method OFDM system DSSS system Wireless Channels Used IEEE802 11a Channels 36 40 44 48 52 56 60 64 100 104 108 112 116 132 136 140 1...

Page 34: ...having the AC adaptor plugged into an AC outlet 20 Rated power consumption 23 E 1 21 Do not expose the skin to this product when using the product in a hot or cold environment èpage 10 When using in hot or cold environment some peripherals may fail to work properly Check the operation environment of the peripherals Using this product continuously in a hot environment will shorten the product life ...

Page 35: ...odem installation related issues All modems must be approved by the wireless carrier prior to use Any use or attempted use of a wireless modem not approved and activated by the carrier for use on their network is strictly prohibited and is not sanctioned or warranted by Panasonic and may result in legal action In addition all modems must be approved by Panasonic as compatible with the computer har...

Page 36: ...ation accident misuse introduction of liquid or other foreign matter into the unit abuse ne glect installation maladjustment of consumer controls improper maintenance or modification use not in accordance with product use instructions Failures due to service by anyone other than a Panasonic Authorized Service Provider Failures caused by improper integration by any company other than Panasonic or a...

Page 37: ...TGL Temporary Guidance Leaflets No 36 IF YOU SHIP THE PRODUCT FOR WARRANTY SERVICE Carefully pack the product preferably in the original carton Include details of defect claimed and proof of date of original pur chase No liability is assumed for loss or damage to the product while in transit if you chose your own transportation carrier SOFTWARE MEDIA LIMITED WARRANTY Coverage PCI warrants to you t...

Page 38: ...A ou le feuilet n 36 JAA JAA TGL Temporary Guidance Leaflets No 36 EXPÉDITION DU PRODUIT POUR SERVICE SOUS GARANTIE Emballez soigneusement le produit de préférence dans son emballage d origine Joignez une description de la défaillance de même qu une pièce justificative de la date d achat Panasonic Canada Inc ne peut être tenue responsable pour tout dommage ou perte subi pendant le transport si vou...

Page 39: ...39 MEMO ...

Page 40: ...ogos are uniform among participating nations For information about ENERGY STAR refer to the following web site Web Site www energystar gov 22 M 1 Panasonic Solutions Company 3 Panasonic Way Panazip 2F 5 Secaucus NJ 07094 Panasonic Canada Inc 5770 Ambler Drive Mississauga Ontario L4W 2T3 Panasonic Corporation 2011 Printed in Japan HS0611 0 DFQW5522ZA As an ENERGY STAR Partner Panasonic Corporation ...

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Panasonic Toughbook CF-19A6UCG1M, Operating Instructions Manual

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