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26

Troubleshooting

  Touch Pad / Touchscreen (only for model with touchscreen)/Dual Touch (only for model with dual touch)

Cannot point the correct 
position using the included 
stylus/digitizer pen.

<Only for model with touchscreen>

  Perform the touchscreen calibration (

 page 16).

<Only for model with dual touch>

  Perform the digitizer calibration and Touchscreen calibration (

 page 16).

  Use the included digitizer pen.

  On the Windows logon screen or the Welcome screen, you may not be able to point the 

correct position using the included digitizer pen. Use the keyboard or the touch pad to 
log on.

 On-screen 

Document

The document of PDF for-
mat is not displayed.

 Install Adobe Reader.

A

  Log on to Windows as an administrator.

B

  Click 

 (Start) and input “c:\util\reader\AdbeRdr1001_en_US.exe” in [Search pro-

grams and 

fi

 les] then press

 

Enter

.

C

  Update Adobe Reader to its latest version.

If your computer is connected to the internet, start up Adobe Reader and click [Help] 
- [Check for Updates...].

 Others

 No response.

 Press 

Ctrl

+

Shift

+

Esc

 to open Task Manager and close the software application 

that is not responding.

  An input screen (e.g., password input screen at startup) may be hidden behind another 

window. Press 

Alt

+

Tab

 to check.

  Slide the power switch for four seconds or longer to shut down the computer, and then 

slide the power switch to turn it on. If the application program does not work normally, 
uninstall and reinstall the program. To uninstall, click 

 (Start) - [Control Panel] - [Program] 

- [Uninstall a program].

Troubleshooting (Basic)

Summary of Contents for Toughbook 19

Page 1: ...are 21 Troubleshooting Troubleshooting Basic 23 Appendix LIMITED USE LICENSE AGREEMENT 27 Contrat de licence d usage limit 28 Specifications 29 LIMITED WARRANTY 32 Please read these instructions caref...

Page 2: ...32 bit Service Pack 1 and Genuine Windows 7 Professional 64 bit Service Pack 1 as Windows or Windows 7 DVD MULTI drive as CD DVD drive Circular media including DVD ROM and CD ROM as discs Disclaimer C...

Page 3: ...ispose of batteries in a fire They may explode Check with local codes for possible special disposal instructions SAVE THESE INSTRUCTIONS 19 E 1 Certaines mesures de s curit doivent tre prises pen dant...

Page 4: ...ir of any Personal Computer or Handheld Computer incorporating wireless WAN modem Manufacturers of the cellular termi nal are advised to convey the following safety information to users and operating...

Page 5: ...de reasonable protection against harmful interfer ence in a residential installation This equipment gener ates uses and can radiate radio frequency energy and if not installed and used in accordance w...

Page 6: ...pro vided by the telephone company Connection to party lines is subject to state tariffs 9 The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other el...

Page 7: ...chniques relatives au mat riel terminal Le Minist re n assure toutefois pas que le mat riel fonctionnera la satisfaction de l utilisateur Avant d installer ce mat riel l utilisateur doit s assurer qu...

Page 8: ...r the Cellular band 3 dBi for the PCS band and 5 5 dBi for LTE Band 4 WWAN Antenna having a higher gain is strictly prohibited per regula tions of Industry Canada The Required antenna impedance is 50...

Page 9: ...es Electric shock may result Do Not Connect the AC Adaptor to a Power Source Other Than a Standard Household AC Outlet Otherwise a fire due to overheating may result Connecting to a DC AC converter in...

Page 10: ...pprox 95 of capacity The battery pack is not charged when the computer is first purchased Be sure to charge it before using it for the first time When the AC adaptor is connected to the computer charg...

Page 11: ...l touch Reference Manual Screen Input Operation H Display Release Latch page 13 Switching to the Tablet mode I Speaker Reference Manual Key Combinations J Ambient Light Sensor Backlight will be turned...

Page 12: ...connected audio from the internal speakers is not heard L SIM Card Slot Only for model with wireless WAN Insert the SIM card into the SIM card slot with the contact side facing down and the cut corne...

Page 13: ...the locations circled in the illustration at right Avoid leaving metallic object or magnetic me dia in contact with these areas Attaching the hand strap and the shoulder strap option Attach the hand...

Page 14: ...he right to unlock the cover BSlide the latch A down and open the cover CInsert the battery pack until it securely fits the connector DClose the cover ESlide the latch B to the left to lock the cover...

Page 15: ...f Connecting or disconnecting the AC adaptor Sliding the power switch Touching the keyboard touch pad tablet buttons touchscreen only for model with touchscreen dual touch only for model with dual tou...

Page 16: ...following calibration for each user AClick Start Control Panel Hardware and Sound Tablet PC Set ting BClick Calibrate CUsing the stylus touch each of the target marks one by one and then click Yes Per...

Page 17: ...in the default setting A Click Start and right click Computer then click Manage A standard user needs to enter an administrator password B Click Disk Management C Right click the partition for Window...

Page 18: ...Reference Manual Double click on the desktop Alternatively click Start All Programs Panasonic On Line Manuals Reference Manual Important Tips The Important Tips will provide you with the battery infor...

Page 19: ...of paper between the display and keyboard When you board an airplane take the computer with you and never put it in your checked luggage When using the computer on airplane follow the airline s instru...

Page 20: ...ming Battery Recalibration after shutting down Windows Full charge Approximately 3 5 hours Complete discharge Approximately 4 0 hours When performing Battery Recalibration without shutting down Window...

Page 21: ...ppears 7 Click Yes I agree to the provisions above and wish to continue and click Next 8 Select the settings and click Next Reinstall Windows to the whole Hard Disk to factory default Select this opti...

Page 22: ...k Reinstall Windows and click Next The License Agreement screen appears 10 Click Yes I agree to the provisions above and wish to continue and click Next 11 Select the settings and click Next Reinstall...

Page 23: ...Support page 33 Administrator password If you have a password reset disk you can reset the administrator password Set the disk and enter any wrong password then follow the on screen instructions and...

Page 24: ...all peripheral devices including an external display B Click Start Computer and right click Local Disk C and click Properties C Click Tools Check Now A standard user needs to enter an administrator pa...

Page 25: ...during Setup Utility etc The external display does not work normally If the external display does not support the power saving function it may not work nor mally when the computer enters the power sa...

Page 26: ...nstall Adobe Reader A Log on to Windows as an administrator B Click Start and input c util reader AdbeRdr1001_en_US exe in Search pro grams and files then press Enter C Update Adobe Reader to its late...

Page 27: ...the single Product which was accompanied by the Programs to such other party At the time of such a transfer you must also transfer all copies whether in printed or machine readable form of every Prog...

Page 28: ...i modifier ni tenter de modifier les Logiciels E Vous ne pouvez c der les Logiciels et en octroyer la licence une autre partie qu en rapport avec votre cession du Produit unique qui est accompagn par...

Page 29: ...BAS Protocol message GGA GSA GSV RMC VTG Wireless WAN 13 Sierra Wireless High speed module LAN IEEE 802 3 10Base T IEEE 802 3u 100Base TX IEEE 802 3ab 1000Base T Modem Data 56 kbps V 92 FAX 14 4 kbps...

Page 30: ...tem DSSS system Wireless Channels Used IEEE802 11a Channels 36 40 44 48 52 56 60 64 100 104 108 112 116 132 136 140 149 153 157 161 165 IEEE802 11b IEEE802 11g Channels 1 to 11 IEEE802 11n Channels 1...

Page 31: ...let 23 Rated power consumption 23 E 1 24 Do not expose the skin to this product when using the product in a hot or cold environment page 10 When using in hot or cold environment some peripherals may f...

Page 32: ...nic approved wireless modems installed in Panasonic brand computers and integrated by Panasonic or an Authorized Panasonic Wireless Integrator are covered under the warranty for the remaining warranty...

Page 33: ...ures due to service by anyone other than a Panasonic Authorized Service Provider Failures caused by improper installation of options or accessories or due to integration by any company other than Pana...

Page 34: ...76A or JAA JAA TGL Temporary Guidance Leaflets No 36 IF YOU SHIP THE PRODUCT FOR WARRANTY SERVICE Carefully pack the product preferably in the original carton Include details of defect claimed and pr...

Page 35: ...le feuilet n 36 JAA JAA TGL Temporary Guidance Leaflets No 36 EXP DITION DU PRODUIT POUR SERVICE SOUS GARANTIE Emballez soigneusement le produit de pr f rence dans son emballage d origine Joignez une...

Page 36: ...nly reload the factory pre installed software for the product onto the replacement drive 10 Panasonic will arrange free pick up and return for approved warranty repairs within 50 km of capital city lo...

Page 37: ...37 MEMO...

Page 38: ...38 MEMO...

Page 39: ...39...

Page 40: ...web site www energystar gov index cfm c power_mgt pr_power_management Outline of the International ENERGY STAR Office Equipment Program The international ENERGY STAR Office Equipment Program is an int...

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