Does my W
arm Jar have a fault? / What does this mean?
20
21
Does my Warm Jar have a fault?
Check the following before asking for a service.
Symptom
Check here!
Page
Cooking
O
O
The remaining cooking
time displayed stops.
O
O
The cooking time is
longer than expected.
O
O
If rice is cooked one after the other, the cooking time may lengthen
(by up to around 45 minutes).
O
O
Is the quantity of water in the Inner Pan too much?
If the quantity of water is increased, the cooking time may lengthen
(by up to around 15 minutes).
—
—
Steam is emitted
from a section other
than the Steam Vent.
O
O
Is there rice stuck to the the Packing of the Inner Lid, Packing of
the Outer Lid or the edge of the Inner Pan?
O
O
Have you washed the Inner Lid each time and attached it correctly?
O
O
Is the Inner Pan deformed in some way?
→
A new Inner Pan can be purchased if the Inner Pan has changed shape.
O
O
Is the Packing of the Inner Lid, Packing of the Outer Lid deformed,
peeling, or torn?
O
→ If steam leaks out, please contact an authorised dealer.
O
O
Did you close the Outer Lid slowly and firmly until it clicked?
—
19
—
—
—
Cooking/Keep W
arm State
The Warm Jar is
making a noise.
O
O
Whirring noise… Sound of fan that allows heat to escape operating.
O
O
High-pitched noise…Sound of IH (induction heating).
You may sometimes hear this when keeping warm.
O
O
Hissing noise…
Sound of steam jetting out.
When opening/closing the Outer Lid
O
O
Clacking noise… Sound of the ball in the Steam Cap rolling.
—
—
—
—
Timer
Cooking begins
immediately despite
use of timer.
O
O
Is the current time correct?
(The time is displayed in 24-hour clock format.)
O
O
Has the timer been set to a time outside the “Timer Setting Restriction”?
14
26
I have set the timer
but cooking doesn’t
start.
O
O
When using the timer, the rice is soaked before cooking starts, and
so the soaking time after cooking starts is shorter.
Consequently, cooking starts slightly later than might be expected.
—
The rice is not
ready at the time set
on the timer.
O
O
Is the current time correct?
(The time is displayed in 24-hour clock format.)
O
O
Have you pressed the “Start” button?
O
O
Has the timer been set to a time outside the “Timer Setting Restriction”?
14
14
26
Other
A button operation
is not working.
O
O
Button operations will not work when e.g. cooking/the keep warm
state/the timer and cleaning function settings are in use.
→
Press the “Cancel/Off” button.
—
The “Keep Warm”
(Reheat) button
does not respond.
O
O
Is the keep warm function switched off?
O
O
Is the rice cold? (Buzzer will sound 4 times.)
Reheating is not possible if the temperature is 50 °C or lower.
—
—
“7:30” always
appears when
inserting the Power
Plug.
O
O
The lithium battery has run down.
The current time or set time cannot be stored, however you can cook
rice or use the keep warm function. The current time must be set on
each occasion that you use the timer.
The lithium battery is fixed inside the main body and cannot be
replaced by the user.
→ For a replacement of lithium battery, consult an authorised
dealer.
—
Sparks were visible
at the Power Plug.
O
O
Sometimes small sparks can be seen when inserting or removing
the Power Plug. This is a phenomenon particular to IH (induction
heating) techniques and not indicative of a fault.
—
■
If you mistakenly add water or rice to the main body, please unplug and contact an authorised dealer.
What does this mean?
Error message
Check here!
O
O
Is the Inner Pan set properly?
O
Set the provided Inner Pan.
OO
Turn off the error message by pressing the “Cancel/Off” button.
(
After a while, the message turns off even without pressing the button.)
OO
Operate it again.
O
O
Is the foreign object or dirt attached to the bottom part of the Inner Pan, Inner
Lid or Pan Sensor? (P. 18–19)
→ Remove the foreign object or dirt and press the “Cancel/Off” button.
O
O
Is there too much water in the Inner Pan?
→ Press the “Cancel/Off” button.
(Upon next cooking, reduce the amount of water slightly.)
O
O
Has the keep warm function been in use for more than 96 hours?
→ Press the “Cancel/Off” button.
O
O
Is the Outer Lid open?
O
O
Is the Steam Cap fitted? (P. 18)
→ If the Steam Cap has been lost, please purchase another one from an
authorised dealer.
Rice can be cooked or kept warm without the Steam Cap fitted, however
•O
The rice may not taste good. (The rice will become dry if it is being kept warm.)
•O
Congee may not cook properly.
•O
Liquid may spill out.
•O
“U15” may be displayed again after the rice has been cooked.
O
O
Is the foreign object or dirt attached to the inside of the Steam Cap?
→ Remove the foreign object or dirt. (P. 18)
O
O
Is the Intake or Exhaust Vent on the bottom of the Warm Jar blocked by dust
etc.?
→ Remove the dust using the following procedure.
O
Press the “Cancel/Off” button and then remove the Power Plug.
O
Once the body has cooled down, remove the Inner Pan.
OO
Remove the dust from the Intake/Exhaust Vents on the bottom of the
Warm Jar. (P. 19)
O
O
Is the Warm Jar being used on a carpet etc.? (P. 6)
→ Do not use the Warm Jar in a location where the bottom of the Warm Jar is
restricted.
If none of the methods described above brings an improvement, please consult an authorised dealer for a repair.
O
O
Try removing the Power Plug and reinserting it.
If “H
○○
” appears again, this is a malfunction.
→
Please consult an authorised dealer and inform them of the error message
(the two-digit number after the “H”).
