W
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23
What to do when...
O
O
The Warm Jar does not have a fault.
Check the following before asking for a service.
Rice is burnt
O
O
Has the rice been processed and washed properly?
O
O
Is there dirt or foreign object stuck to the Lid Sensor, Pan Sensor, bottom of the Inner Pan or inside
the main body?
O
O
Are you using the timer?
(Have you been soaking the rice for long periods?)
● Are there many broken grains in the rice?
● Are you leaving the rice in the strainer after washing?
(P.8 This may cause the rice grains to break, and the rice may burn when cooked.)
● Cooking rice with seasoning such as mixed rice may be easily burnt.
● A golden brown colour on the rice at the bottom of the Inner Pan is not indicative of a fault.
→ If there is no improvement after following the above-described steps, see “If burning is
a concern”. (P.25)
Too hard
(dry)
O
O
Have you measured the quantities of rice and water correctly?
(P.8)
O
O
Are you using the “Quick” program?
● Do you prefer softer rice?
•O
Increase the amount of water slightly.
(Increase water by approximately 1 to 2 mm from the Water Level.)
•O
Try soaking the rice (for 30 minutes to 2 hours) before cooking.
Too sticky
(soft)
O
O
Have you measured the quantities of rice and water correctly?
(P.8)
O
O
Are there many broken grains in the rice?
O
O
Have you been soaking the rice for long periods?
(When using the timer, for example.)
→ When using the timer, try reducing the amount of water slightly.
(Reduce water by approximately 1 to 2 mm from the Water Level.)
● Are you using hot water to wash the rice?
● Are you using more than the specified amount of rice with the “1-2 person” program
for small amounts? (1.0L model: 0.5–1.5 cups, 1.8L model: 1–2.5 cups)
● When the rice is cooked, are you mixing it immediately?
● When cooking new-crop rice, are you using less water than normal?
(Reduce water by approximately 1 to 2 mm from the Water Level.)
● Are you leaving the rice in the strainer after washing?
(P.8 This may cause the rice grains to break, and the rice may be sticky when cooked.)
● Do you prefer firmer rice?
•O
Reduce the amount of water slightly.
(Reduce water by approximately 1 to 2 mm from the Water Level.)
Symptoms
Check here!
Condensation
appears.
O
O
When the rice is cooked, are you mixing it immediately?
O
O
During the keep warm state, did you turn the keep warm function off with rice
still in the Warm Jar, or remove the Power Plug and leave the rice in the Warm
Jar?
O
O
A layer of mist may form depending on the cooking method.
Rice smells odour.
O
O
During the keep warm state, did you turn the keep warm function off with rice
still in the Warm Jar, or remove the Power Plug and leave the rice in the Warm
Jar?
O
O
Has the keep warm function been in operation for 12 hours or more?
O
O
After cooking rice with seasoning such as mixed rice, an odour may remain.
O
O
Did you add cold rice during the keep warm state?
O
O
Has the rice been processed and washed properly?
O
O
Are you using the keep warm function with the Rice Scoop still in the Warm
Jar?
→
When the smell becomes noticeable,
Carefully wash the Inner Pan, Inner Lid and Steam Cap.
If this does not remove the odour, use the Cleaning function. (P.19)
Rice has a yellow
colour.
O
O
Has the keep warm function been in operation for 12 hours or more?
O
O
Has the rice been processed and washed properly?
O
O
With certain types of rice, a yellow colour will be left on the rice after cooking.
Rice is dry.
O
O
Has the keep warm function been in operation for 12 hours or more?
O
O
Have you reheated repeatedly?
O
O
Is the Steam Cap attached correctly?
O
O
Is rice sticking to the Outer Lid or Inner Pan, is the Inner Pan deformed, or was
the Inner Pan tilted when it was set?
Congee is sticky.
O
O
Have you been soaking the rice for long periods?
(When using the timer, for example.)
O
O
Have you used the keep warm function on the congee?
A thin film is
formed.
O
O
Are you washing the rice too much, causing the rice grains to break?
O
O
Has the rice been washed properly?
(
Starch in the rice dissolves and reforms as a thin film on the surface. It is not
harmful.
)
Rice sticks to the
Inner Pan
O
O
Depending on the type of rice, soft rice or sticky rice may stick easily.
The surface of
the cooked rice is
uneven.
O
O
Was the rice spread evenly before cooking?
O
O
This may be caused by the strong heating power that is characteristic of IH
(Induction Heating). This is not a malfunction.
An uneven surface may be formed under the following conditions.
•O
The rice has not been washed properly.
•O
There is a large quantity of broken rice grains.
•O
The rice grains have become broken due to heavy-handed washing of the
rice.
•O
The cooking quantity is too low.
