Panasonic Selection 470, Programmer'S Manual

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Section 470 - TSAPI Programmer’s Guide
DBS-92-470 Issued April 2000 1
Chapter 1. Introduction
The intent of this document is to provide in-depth information on Panadrvr™, the
Panasonic© PBX Driver Netware Loadable Module (NLM) designed to communicate with
the Novell Tserver NLM. This information will allow TSAPI application developers to
design customized applications for interfacing Panasonic DBS telephone systems with the
Novell Netware® Telephony Services environment.
Users of this manual should have a working knowledge of CSTA architecture and services
and with the Panasonic DBS telephone system. The following documents may be of
assistance.
• Standard ECMA-179 Services for Computer-Supported Telecommunications
Applications (CSTA)
European Computer Manufacturer’s Association, June 1992
• Standard ECMA-180 Protocol for Computer-Supported Telecommunications
Applications (CSTA)
European Computer Manufacturer’s Association, June 1992
• Computer-Supported Telecommunications Applications ECMA TR/52, European
Computer Manufacturer’s Association, June 1990
• Novell Netware® Telephony Services: PBX Driver Interface Specification
• Panasonic DBS Section 520: DBS Telephony Services Installation and Feature
Description
• Panasonic DBS Section 300: Installation Manual
• Panasonic DBS Section 400: Programming Guide
• Panasonic DBS Section 700: Feature Operation
Panasonic DBS TSAPI Overview
The essence of Computer Telephony Integration (CTI) is the ability for computing and
switching networks to use the capabilities of the other. For instance, a computer can control
call distribution on the switch network, routing calls to the most appropriate agent based on
the caller’s ANI, while automatically displaying the caller’s account record or customer pro-
file on the agent’s computer screen. On the other hand, the switch network can use a database
management system to automatically dial a telephone number associated with an account
record. For this to occur, both the computer network and the switch network must use a com-
mon protocol to communicate with each other. The standard which makes this possible is
called CSTA, or Computer-Supported Telecommunications Applications. Both the Novell
Telephony Server NLM and the Panasonic PBX NLM (Panadrvr) are designed to CSTA stan-
dards.
Panadrvr performs the following functions:
• Receives CSTA telephony requests from the Tserver NLM and translates them into DBS-
specific protocol requests before sending them on to the DBS.
• Communicates with the DBS via a serial link to the Panasonic API card.
• Receives requests, responses, and events from the DBS and translates them into the
appropriate CSTA messages before sending on to the Tserver NLM.